Order The 2010 Call Center Book of Lists' CD-ROM Directory Today!
Call Center Industry -
March 11, 2010
Order the 2010 Call Center Book of Lists' CD-ROM Directory, today. The Call Center Book
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UPCOMING Webcasts/Webinars: Best Practices to Improve the Effectiveness of Your Customer's Online Experience
Call Center Industry -
March 11, 2010
All Webcasts start at 1:00 Eastern
3/18 “Best Practices to Improve the Effectiveness of Your
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Before You Buy a WallBoard or Plasma Display
Call Center Industry -
March 11, 2010
Before You Buy a WallBoard or Plasma Display by Susan Saldibar, VP Marketing and Sales,
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Avoiding Customer Service Catastrophes in the Call Center
Call Center Industry -
March 11, 2010
Avoiding Customer Service Catastrophes in the Call Center by Sarah Wilson, Answer Center
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Iscopia and FurstPerson Announce the Signing of a Cross Licensing Agreement
Call Center Industry -
March 11, 2010
Iscopia & FurstPerson Announce the Signing of a Cross Licensing
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Announcements/Press Releases
Call Center Industry -
March 11, 2010
Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company
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How to Purchase Durable Call Center Cubicles
Call Center Industry -
March 11, 2010
How to Purchase Durable Call Center Cubicles by Jennifer Way There are many considerations
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Developing a Self-Managed, High-Performance Culture In Your Contact Center
Call Center Industry -
March 11, 2010
Developing a Self-Managed, High-Performance Culture
In Your Contact Center
Performance Based
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Incivility is on the Rise: Four Steps to Stop It
Call Center Industry -
March 11, 2010
Incivility is on the Rise: Four Steps to Stop It by Diane Berenbaum, Senior Vice President of
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Quantifying the Impact of Schedule Adherence
Call Center Industry -
March 11, 2010
Quantifying the Impact of Schedule Adherence
By Penny Reynolds, The Call Center School
It’s
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