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CALL CENTER TIMES' PROGRAM PRICING
Call Center Industry -  April 24, 2014
Call Center Times' Program Pricing:  Please review below, a brief description of our programs, (...more)

Order The Call Center Book of Lists' CD-ROM Directory Today!
Call Center Industry -  April 24, 2014
Order the Call Center Book of Lists' CD-ROM Directory, today. The Call Center Book of Lists is (...more)

Complimentary Webcast: Tuesday, April 29th - How to Improve Agent Performance using the Voice of the Customer
Call Center Industry -  April 24, 2014
4/29 -How to Improve Agent Performance using the Voice of the Customer – Verint - In this webcast (...more)

Complimentary Webcast Roundtable: Thursday, April 24th - Best Practices in IVR and Self Service
Call Center Industry -  April 24, 2014
4/24 - Roundtable: Best Practices in IVR and Self Service- Avoke, Genesys, IntelliResponse, Nuance (...more)

5 Keys to PCI Compliance in the Call Center
Call Center Industry -  April 24, 2014
5 Keys to PCI Compliance in the Call Center Jason Napierski, Product Marketing Manager - (...more)

Deal With an Irate Customer, Don't Lose Them
Call Center Industry -  April 24, 2014
Deal With an Irate Customer, Don’t Lose Them By John Tschohl, Founder and President, Service (...more)

Service Level Best Practices
Call Center Industry -  April 24, 2014
Service Level Best Practices - CallTalk™ Caramels: Sweet Snippets from BenchmarkPortal’s Best (...more)

Complimentary Webcast: Tuesday, May 6th - Launching a Gamification Practice in Your Contact Center
Call Center Industry -  April 24, 2014
5/6 - Launching a Gamification Practice in Your Contact Center – Uptivity - Most agents, (...more)

17th Annual Customer Service Conference - May 27-28, 2014
Call Center Industry -  April 24, 2014
17th Annual Customer Service Conference Roadmap to Service Excellence May 27-28, (...more)

15th Annual Call Center Week - June 9-13, 2014 - Mandalay Bay, Las Vegas, NV
Call Center Industry -  April 24, 2014
15th Annual Call Center Week Competing on Service: Seize the Opportunity June 9-13, 2014 (...more)

 
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