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CALL CENTER TIMES' PROGRAM PRICING
Call Center Industry -  October 20, 2014
Call Center Times' Program Pricing:  Please review below, a brief description of our programs, (...more)

Order The Call Center Book of Lists' CD-ROM Directory Today!
Call Center Industry -  October 20, 2014
Order the Call Center Book of Lists' CD-ROM Directory, today. The Call Center Book of Lists is (...more)

Buyer's Guide Video Links
Call Center Industry -  October 20, 2014
Buyer's Guide Video Links (Please click on company logo to view (...more)

Call Center Site Auction - Thursday, October 23rd at 11AM
Call Center Industry -  October 20, 2014
Call Center Site Auction Thursday, October 23, 2014 at 11AM Upcoming Real Estate Auctions To speak (...more)

Complimentary Roundtable Webcast: Thursday, October 23rd - Roundtable: Best Practices in Quality Assurance - Panelist from CallFinder, Genesys, inContact, VPI
Call Center Industry -  October 20, 2014
October 23- Roundtable: Best Practices in Quality Assurance- Panelists from CallFinder, Genesys, (...more)

Savvy Companies Use Software To Avoid Customer Service Nightmares
Call Center Industry -  October 20, 2014
SAVVY COMPANIES USE SOFTWARE TO AVOID CUSTOMER SERVICE NIGHTMARES It’s a contact center manager’s (...more)

It's All About the Algorithms!
Call Center Industry -  October 20, 2014
It’s All About the Algorithms! By: Bob Webb, Pipkins, Inc. Workforce management may be the most (...more)

2nd Home Agents and Virtual Contact Centers Summit
Call Center Industry -  October 20, 2014
Dear Subscribers, We are pleased to invite you to the 2nd Home Agents & Virtual Contact (...more)

Complimentary Roundtable Webcast: Tuesday, October 28th - Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer Care - VoltDelta
Call Center Industry -  October 20, 2014
10/28 - Roundtable - Empowering your Contact Center with 'Next Generation' Personalized Customer (...more)

Case Study: El Rio Community Health Center Creates Powerful Patient Communications System
Call Center Industry -  October 20, 2014
El Rio Community Health Center Creates Powerful Patient Communications System Adapt implements (...more)

 








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