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Call Center Times' May Newsletter

April 23, 2019

May Newsletter from Call Center Times

This issue features the following:

Why Gamification Is More Than Just Fun And Games
Submitted by Cloud Call Center Search

Challenge Solved! An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

Rants & Raves! - Randomly Timed Musings - If I Were A Contact Center Rep....
By Kathleen M. Peterson, Chief Vision Officer, PowerHouse Consulting, Inc

Job Opening: Corporate Automotive Service BDC Director -
Arlington Heights, IL

Seven Ways Online CRM For Small Businesses Help To
Make Day-to-Day Work Much Easier

Submitted by CRM Runner

Business Text Messaging Solutions In Sync With CRM's
By Dean Garfinkel, TextBetter

Why Use Call Monitoring In Your Call Center
By Marcia Jenkins, Senior Operations Manager, Quality
Contact Solutions

Optimize The Cost Per Call In Your Call Center
By Sanjay Kumar, VP Sales, 31West

Five Outdated IT Practices That Companies Need To

By Chris Hoose, President, Choose Networks

Creating Geo-redundancy Through Nearshore Outsourcing
Submitted by Outsource Consultants

Three Reasons Your Call Center Should Consider User Activity Monitoring
By Isaac Kohen, Teramind, Founder and CTO

Why The Customer Service Sector And AI Are A Match Made In Digital Heaven
Byline from Umesh Sachdev, CEO, Uniphore

CGS Survey Discovers That Security And Privacy Are Top Concerns For Customer Service Interactions
Submitted by CGS

Create The Love...Talk To Your Customers
By John Tschohl, President and Founder, Service Quality

KM2 Solutions 15-Year Anniversary: A History of Excellence
Submitted by KM2 Solutions

Inova Solutions Acquired By UK Based Geomant
2019 Contact Center Predictions

Complimentary Webcast: Thursday, May 2nd - The Perfect Pair - Quality and Analytics In Your Contact Center - NICE inContact

HRMC Complimentary Webinar Series: Wednesday, May 8th – The Next Evolution In Recruiting: Sourcing And Evaluating People First, Not Resumes

Complimentary Roundtable Webcast: Thursday, May 9th - Roundtable - Strategies For Creating Effective Customer Experience - Verascape

Complimentary Webcast: Thursday, May 23rd - Quality Monitoring Strategies Reimagined - NICE

CSPN’s 22nd Annual Customer & Employee Experience Conference - May 28 – May 30, 2019 - Toronto, Canada

Customer Service & Experience Summit West – June 3-4, 2019 – San Diego, CA

Complimentary Webcast - Tuesday, June 4th - AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

HRMC Complimentary Webinar Series: Wednesday, June 12th – Automate Before You Outsource: Extend Your Legacy ATS To Handle Today’s Labor Challenges

2019 Call Center Book of Lists

2019 Call Center Buyer’s Guide - Leading Providers of Call Center Products and Services – A Call Center Times’ Guide

2019 Call Center Vendor Directory – Leading Providers of Call Center Products and Services – A Call Center Times’ Guide



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