Complimentary Roundtable Webcast: Thursday, July 12th - Best Practices In Workforce Management - Verint, Calabrio, Aspect
July 13, 2018
7/12 - Roundtable: Best Practices in Workforce Management - Verint, Calabrio, Aspect
Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Companies must be able to react swiftly and efficiently to the intraday management environment and 'day-of-changes' to scheduling as well as being fully prepared to meet seasonal and changing service demands according to a strategic plan. Learn best practices to adapt to the needs of today’s rapidly evolving contact center environments.