Complimentary Webcast: Thursday, August 2nd - Fulfilling The Promise Of Agent Empowerment - Sharpen
August 6, 2018
8/2 Fulfilling the Promise of Agent Empowerment - Sharpen
Most contact centers face epidemic levels of agent attrition due to unhappy agents. At the same time, research shows that agent dissatisfaction is severely curbing a positive customer experience. Given the importance of the agent experience, why are contact center managers still plagued by these issues? Join us as we share key trends, such as AI and IoT, are driving new opportunities for agent empowerment, and how contact centers can take advantage NOW to improve their agents’ experience.