Call Center Times
     

Articles, News, Announcements - click Main News Page
    
Print this Article     Email this Article
Press Release: Everest Group Recognizes Conduent In Banking, Property and Casualty Insurance, And Business Process Services Categories

October 23, 2018

 Everest Group Recognizes Conduent in Banking, Property and Casualty Insurance, and Business Process Services Categories

 
Digital interactions focus spawns high designations in three industries, No. 4 spot on Everest Group’s Global BPS Top 50 list
 
FLORHAM PARK, N.J. – Conduent Incorporated (NYSE: CNDT), a digital interactions company, recently earned three industry recognitions from Everest Group for business process outsourcing in multiple industries.
 
From banking to insurance, Conduent is transforming businesses through innovative digital technologies. The company also earned the No. 4 spot on Everest Group’s 2018 Global BPS Top 50™ list, an annual ranking of the largest business process services (BPS) providers.
 
Everest Group’s PEAK Matrix™ assessment provides an objective, data-driven comparative assessment of service providers based on their overall delivery capabilities and market success in outsourcing revenue, clients and year-to-year growth.
 
Covering a range of industry expertise, Conduent is positioned as a “Leader” or “Major Contender” in the following Everest Group PEAK Matrix evaluations:
 
“As every business in every industry faces the challenge of digital disruption, clients are looking for new ways to improve their operations with technology,” said Pratap Sarker, Group Chief Executive, Conduent, Financial Services and Healthcare. “We are excited by the possibilities this opens up for our business to combine technology expertise with deep industry knowledge to evolve our clients’ businesses for a digital-first era.”
 
Conduent helps companies transform with automated services and modern contact center functions, using technology to create new models of customer support. The company’s commitment to digital technologies has helped financial institutions introduce new technologies reducing dependency on call center agents and increasing efficiency for banks and end-users. Conduent also helps reinvent services for property and casualty insurance companies via automation and mobile technology.
 
Through the rich combination of digital processes, legacy expertise and consultancy, Conduent enables companies in all industries to reduce costs, better serve their customers and ultimately increase profitability.
 
 

 
Return to Articles, News, Announcements - click Main News Page main page

Copyright © 2009 Call Center Times