IntelePeer Introduces Atmosphere® Scripting and Order Entry for Call Centers and Enterprises
User friendly call scripting and order entry module improves ROI, saves resources and generates fast results
SAN MATEO, CA – IntelePeer, the Cloud Communications Company, announced that it has expanded its Atmosphere® portfolio with the launch of a new scripting and order entry application for call centers and enterprises that want to increase sales or customer service results.
“Businesses and call centers in direct response have long needed a scripting solution that is designed to be truly user friendly,” said Denise Deptula, Senior Product Manager, IntelePeer. “Atmosphere® Scripting and Order Entry is the first of its kind as it requires absolutely no programming, giving users the autonomy to create and distribute scripts immediately without requiring IT resources and support. And because it is call agnostic with ACD and call routing systems, it can be used in any environment.”
IntelePeer acquired the Atmosphere® platform from Advantone in 2015. A leading technology service provider for the direct response industry and others, Advantone’s feature-rich solutions were designed to improve contact centers’ customer experience. Atmosphere® Scripting and Order Entry is the latest addition to IntelePeer’s Atmosphere® contact center management platform which delivers cost effective, flexible and competitive edge services including IVR, Virtual Automated Call Distributor (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. When used in conjunction with IntelePeer’s other features, Scripting and Order Entry is a turn-key solution. However, as it was designed as an agnostic solution, Scripting and Order Entry can easily be used with any ACD or call routing system.
Atmosphere® Scripting and Order Entry benefits include:
· Easy integration – agnostic system allows enterprises and call centers to use it with any system, including CRM platforms.
· Fast deployment – zero programming required means users can create scripts, preview and implement them immediately without requiring IT support
· Simple customization – cut and paste script messages, post them in the platform screen and easily customize by screen format by script and by individual page
· Flexible management – provides import capabilities for large SKU set ups so that users have control over data capture and output.
· Valuable insight – media sourcing including ability to schedule changes, file extractions and reporting is included making the process simple and immediately useful.
“Intelepeer's new Atmosphere® scripting and order entry system is a quantum leap in scripting technology - offering powerful tools and flows to create simple to complex custom telemarketing scripts with ease,” said John Stones, President of Your DRTV. “Based on my experience working with top companies whose award winning products and services have achieved significant commercial success in direct-to-consumer and retail marketing channels, I would recommend that marketers wishing to optimize their telemarketing, should take a look at this revolutionary "phone system agnostic" technology. This paradigm shift in scripting technology turns call centers into sales centers.”
Intelepeer Atmosphere® Scripting and Order Entry is currently available. Demonstrations will be provided at booth #419 at Response Expo in San Diego, CA (April 26 – 28, 2016).