Mediu and CentraCX to Partner at Call Center Week Expo
to Advance Contact Center Technology
Professional service and software company to showcase new tools that will increase customer satisfaction, boost productivity and improve operations
COLUMBUS, OH – Mediu announced that they will showcase their latest strategic contact center solutions in partnership with Australia-based CentraCX at the 17th annual Call Center Week Conference and Expo at The Mirage in Las Vegas from
June 27 – July 1.
As the North American provider of CentraCX, a cloud-based platform designed to provide companies with timely and insightful customer feedback, Mediu’s consultants are uniquely trained to implement the transformative platform in conjunction with their own custom contact center solutions.
“The customer experience has a direct impact on customer retention and sales,” said Wade Wiant, vice president of sales and channels for Mediu. “Mediu’s exclusive partnership with CentraCX allows us to broaden our technology and consultative offerings to capture the voice of the customer.”
Mediu will also introduce its latest offering, Mediu CX Enablement. The strategic solution is designed to help companies leverage their existing contact center to transform their customer experience (CX). Mediu’s CX Enablement takes a holistic lifecycle approach to helping companies align their contact center operations with their CX goals through a combination of strategic roadmaps and solutions that boost performance, retention, sales and competitiveness.
“Consumers’ expectations of the contact center experience are changing,” Wiant said. “We’ve leveraged our knowledge, technology and methodologies to create a strategic, yet comprehensive, offering for contact centers to facilitate outstanding interactions and keep customers loyal to the brand through improved CX.”
Mediu and CentraCX will showcase their solutions at booth 720 in the Mirage Events Center. The 17th annual Call Center Week Conference and Expo is an educational and community-oriented event where leaders in the contact center industry converge to showcase new technology, ideas on how to improve the customer service experience and offer unique insights on how companies can get the most return on investment from their contact centers.
For more information on the products Mediu and CentraCX will be displaying at the Call Center Week Conference and Expo, visit www.mediu.com.
Mediu, LLC is a software and professional services company focused on optimizing client value and generating improved customer experience in the customer interaction management space. As a thought leader in customer interaction channels, Mediu’s best practices couple repeatable, risk-mitigated contact center software and implementations with innovation that inspires an industry. The company is based in Delaware, Ohio. For more information, visit www.mediu.com.
CentraCX is a hassle-free and flexible cloud based software platform that allows companies to ask, monitor and action CX feedback. CentraCX drives front-line customer experience analysis, insights and innovation using actionable feedback. The platform's feature-rich editions span all customer feedback channels (IVR, email, web intercept and SMS) to offer corporate ready-access to valuable insights - irrespective of their size or available budget. Mediu partners with CentraCX to incorporate this powerful tool into Mediu’s full technology and consultative offering. CentraCX is a product division of Global Speech Networks. For more information, visit www.centra.cx.