24/7 Doctors Answering Service
Live medical answering service for doctors, physicians, and hospitals. To help doctors and physicians access quality 24 hour medical virtual answering services for the the best possible price.
The leaders of Ameridial understand the drive to build your brand, constantly meet ever-increasing customer expectations while also improving acquisition productivity. In collaboration with our clients we have been building and deploying customized call center solutions that leverage our experience, expertise, responsiveness and flexibility to advance our clients business. Ameridial solutions support Customer Acquisition; Customer Service; Healthcare Solutions; and Retail & Consumer Good clients.
Ameridial is the perfect call center partner. We support our clients with customer care, overflow and after-hours support. We enhance your Customer Service, Marketing & Sales Programs whether you serve businesses or consumers. Our agents are trained to deliver the very same quality and performance you expect from your own in-house call center. Ameridial offers flexible, scalable, and cost-effective contact center solutions for both large and mid-size clients.
Ameridial was founded in 1987 and is a privately held company headquartered in North Canton, Ohio. Ameridial has over 700 work stations across 10 contact centers located in Ohio, Illinois, Maine, and North Carolina. Ameridial employs 1000+ Service and Sales Professionals who are ready to support your business needs and requirements.
For more information on Ameridial and our call center solutions please call us at 800-445-7128.
Visit our website at www.ameridial.com
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world's largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the call center industry.
BenchmarkPortal's activities include The College of Call Center Excellence, a leader in call center training, and CallTalk, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents an opportunity for attendees to get on the fast track to upgrade customer service and to drive their call centers’ performance to the top.
A new revolutionary tool by BenchmarkPortal – iBenchmark, automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis.
Join our community today by benchmarking your call center with our complimentary 12 KPI Benchmarking Survey on our website. Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
For a full listing of BenchmarkPortal areas of expertise, see:
- Call Center Benchmarking
- Call Center Certification
- Call Center Training
- Call Center Assessments
- Call Center Certification
- Call Center Peer Group Reports
- Call Center Industry Reports
- Call Center White Papers
Contact us today in one of the following ways:
Call: 1-800-214-8929 Ext. 1
Social Media: Facebook, Linkedin BMP Group, Linkedin ,Twitter, YouTube, Google+, Blog
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, quality management, workforce management and multichannel voice-of-the-customer analytics—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE—available in the cloud, on-premises, or in a hybrid environment—empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.
Calabrio has been developing and deploying customer engagement-focused solutions since 2007 to provide solutions for organizations across industries with 5 to 50,000 seats. In a big market that is only getting bigger, Calabrio has emerged as a disruptive player in the new world of customer and employee engagement. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Developed from the ground up, the integrated Calabrio ONE suite is elevating workforce optimization from a commodity-focused on call recording to mission critical technology for the entire enterprise.
Find more at calabrio.com and follow @Calabrio on Twitter. Resources. Demo Center.
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
Call 4 Health
We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation
Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.
Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.
Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.
4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.
Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities
1795 Williston Road, Suite 200
South Burlington, VT 05403
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including recent surveys conducted by DMG Consulting and Ovum. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com.
How Interaction Analytics Reduces Costs, Optimizes Engagements and Provides Rapid ROI Nine Guidelines & 153 RFP Questions for a Customer Engagement Analytics (Formerly Speech Analytics) Solution The Guide to Customer Engagement Analytics Understanding How Interaction Analytics Can Reduce Agent Attrition
Mercedes-Benz Financial Services Drives to Best in Customer Service with Help from CallMiner Interaction Analytics Afni Improves CSAT, Sales and FCR with Automated Analytics CallMiner Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm Stoneleigh rewards Agent Compliance with Insights from CallMiner Interaction Analytics
Caras Training is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.
We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.
Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.
Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.
President, Caras Training
CH Consulting Group
With more than a BILLION hours of managed dialing experience, Christa Heibel has made a name for herself in the BPO/Contact Center space over the past 20 years. CH Consulting Group combines Heibel’s extensive industry expertise with professional knowledge from across a wide range of industries. The result is a full suite of services for businesses ready to realize next-level results.
We’re here when you’re ready for customized solutions.
The CHCG team’s interdisciplinary approach sets us apart. Our wide-range of experience, combined with our broad network of partners allows us to provide a breadth of scalable services based on clients’ needs – whether in the role of direct service provider, project manager or liaison. From long-term interim leadership, short-term monthly support, single project executions and complete outsource management, CHCG delivers proven results.
We’re here when you’re ready for innovative solutions.
We invite you to consider the services listed here as an introduction to what CH Consulting Group has to offer: it starts with people, processes and technology. We augment these core competencies with additional services like fractional leadership, executive coaching, buyer/seller acquisition and more.
Comfort Telecommunications, Inc.
Comfort Telecommunications as a leader in the industry has been supplying Headsets and Accessories to Contact Centers worldwide since 1989.
We are here to assist and provide you with quality headsets and excellent customer service that will meet and/or and exceed your expectations.
Our unique buying programs are designed to optimize your purchasing dollars. The very popular "Try before you buy" or eco-friendly "R.S.V.P" - Recycle & Save Value Program will reward you with instant savings.
Competitive quantity pricing is available.
Contact us today and we will be happy to provide an evaluation of your company's headset use and advise what options you have to reduce your overall equipment costs.
We look forward to talking headsets with you!!
Comfort Telecommunications, Inc.
Sandy Laughing, General Manager
1407 SE 47th Terrace
Cape Coral, FL 33904
At Convoso, we enable contact centers to hit performance metrics that they never thought possible. Our multi-channel platform allows clients to generate and convert more leads faster. Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed. The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best. To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.
If this isn’t reason enough to switch to Convoso, let’s setup a side-by-side trial against your current vendor and let the results speak for themselves.
Click here to request a trial: try.convoso.com/
Employment Technologies can equip you to hire the best Call Center Agents and identify your next Team Leaders—with the highest precision and accuracy. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.
Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.
Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations®, that more than double the accuracy of predicting job success compared to traditional testing methods. People who score high on EASy Simulation® for Contact Center Agents are twice as likely to:
• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times
Contact Center Suite of Products: Employment Technologies offers a comprehensive suite of simulation and interview tools designed specifically for key contact center jobs, such as Team Leaders, Collection Agents, eReps, jobs requiring advanced multitasking, and more. We also offer clients an opportunity to brand their entire hiring process through our EASyView job preview and virtual interview platform.
To speak with a simulation consultant, call Employment Technologies at 877.382.3279. You can also learn more by visiting their website – www.EmploymentTechnologies.com.
As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.
EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.
For additional information or a free quote contact us at email@example.com or call 1(800)233-8811.
Expivia Interaction Marketing Group, Inc.
Expivia is a full service 21st century omni-channel contact center with its DNA grounded in high end customer care and sales programs. Our management team has worked for some of the largest, most complex brands in the USA.
We are a U.S. based PCI Compliant brick and mortar organization located in Erie,Pennsylvania with 100% American associates. Currently, Expivia operates 500 universal stations and is currently in expansion mode.
Working together with some of the most exacting clients in the marketplace has placed us in a unique position to understand the needs of highly complex customer service, inbound marketing, and sales programs. We understand the dynamics of selling, based on our years of outbound B2B and customer based B2C outbound calling.
Expivia is a leader in some of the newest CRM technologies such as Chatbot/Texting Artificial Intelligence, Video Customer service along with advanced speech analytics. We can help any organization employ these technologies as a part of their omni-channel services to their customers. We can help guide organizations through the contact center marketing channels of today and tomorrow.
GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:
1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations
Our Contact Center activities include integrated voice and non-voice services. Everything from Customer Service to Claims Processing handled through our high speed and secure network. We professionally process the information you need to keep your customers returning and your business running.
Claims Form Processing
Social Media Care
GCS provides front line, support, and management staff for all call center and back office operations. We have the process to identify, screen, train, and staff your call center team. Whether we manage the complete program or assist you with part of your staffing needs, we use the same process developed and refined over 25 years in the contact center industry. Choose the level of service that works for you.
Turn-Key Contact Center Staff
Hiring for new positions
Management Team Development
Project Expansion, Transitional, Seasonal and Staff Augmentation
For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027
GCS has managed programs in many industries. We understand how to size the workforce and integrate self-service technology to balance cost and customer satisfaction. We have installed more than 75 centers and managed thousands of programs. We will provide the data, facts, and plans you need to make the right decisions. Call us today to tap our experience and real life solutions to meet your organization’s goals.
Global Response is The Brand Contact Center. Our Brand Specialists represent some of the world's top brands, providing high-touch customer service, live-chat, email and social-media support. We provides services for clients across diverse industries including retail, automotive, media subscription, insurance, healthcare and hospitality. Our brand passion drives every customer experience and is backed by advanced performance management, reporting and analytics. At Global Response, Your Brand is Our Passion!
During implementation each element of your program is tailored to meet your requirements. Our teams, processes and infrastructure are all tasked to deliver industry best practices. Collaborative workforce management and process improvement efforts are supported by customized training and quality assurance protocols. We place significant emphasis on learning about and immersing ourselves in your Brand.
Flexibility and scalability are central to our operating model. We are highly experienced in handling seasonal peaks associated with your business. Our client base supports a variety of different seasonality’s. This enables us to reassign proven and qualified Brand Specialists to your program ahead of peak seasons.
Most of all, Global Response develops true long-term partnerships. Many of our clients have been with us for over a decade. Our executive and senior management stay highly engaged with your program and your team. Our formula for success focuses on our partners. We want you to feel that this is your call center and that you have the resources, relationship and flexibility to customize and deliver your program… your way. For more information visit www.globalresponse.com
HRMC (Human Resource Management Center)
HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews! Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps.
From the candidate’s perspective, the process is highly engaging. Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments. Successful candidates are then asked to progress to the next step in the process. All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates)
From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling. Acclaim also features, a series of powerful, on-demand reports. Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered!
To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at firstname.lastname@example.org
HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process.
Call to Action!!!
Let Inova Solutions, Inc. provide real time alerting when you need it most – when your contact center is:
• Experiencing higher call volumes than normal
• Hold times are increasing
• Service levels are out of range
• Other performance thresholds are exceeded
For over 30 years Inova has been the choice of world class contact centers. We provide alerting on:
• Wallboards (digital signage TVs, LCDs, LEDs)
• Manager desktop PCs
• PopUps on agent desktop PCs
• Email alerts to mobile devices
• Mobile and desktop PC dashboards
See your numbers they way you need to see them! We can integrate many other sources of data into your alerting strategy as well.
ListenTrust is the high-performance support partner for awesome brand experiences. We listen to your customers, provide solutions, and earn their trust. We specialize in personalized customer engagement, sales, and offer our clients a broad range of solutions in both English and Spanish.
We offer solid scalable operations that can expand to meet your needs. Our Corporate Headquarters are located in Portland, Maine, with Contact Center operations in Hermosillo, Sonora, Mexico.
Hermosillo, Sonora, Mexico has 550 seats, expandable to 1,000 seats
We currently staff over 800 agents with room to expand to over 2,000 agents. Our agents are Spanish and English speaking and bilingual Spanish-English.
Moving into our second decade of business, ListenTrust is the industry leader for English and Spanish language agent services. ListenTrust's executive and management teams have decades of collective call center experience. We have extensive experience handling inbound and outbound sales and lead generation projects, non-profit fundraising campaigns, and customer service for a wide variety of products and serve types for direct response and digital marketing.
We are a strategic marketing partner. We approach everything with a marketing mindset to provide you with solutions designed to achieve your goals.
Contact: Tom Sheppard | Vice President of Business Development Mobile: 805.433.5000 | email@example.com | skype: tsheppard-listentrust | ListenTrust.com
Mohr Partners, INC. (MPI) - Call Center Real Estate Experts
Advising companies on the optimal location for call centers is a core competency at Mohr Partners, Inc. (MPI), a global real estate services firm. Since 1986, MPI has been the key adviser on numerous projects for call center operations and corporations. Our broad base of services has earned MPI a preeminent reputation as a “one source” provider of creative approaches and flawless execution of call center strategies. Whether the decision concerns a new call center, consolidation of existing centers, or disposition of a center no longer satisfying operational requirements or economic parameters, MPI is your call center specialist.
For over three decades, Mohr Partners has assisted with numerous call center projects nationally and internationally, providing strategic services and planning, site selection, labor and wage rate analysis, demographic reports, lease negotiation expertise, and market research and analysis. MPI maintains an extensive database of over 1,200 potential call center sites at all times.
We provide a comprehensive approach to call center real estate with a focus on the business drivers and objectives of our clients. We give our clients a global perspective of their real estate costs, developing tailored solutions to reduce real estate occupancy costs wherever their property is located. Our purpose is to align your real estate goals and objectives with your business objectives to ensure your success.
For additional information, please contact:
Jarrett D. Dunaway
Since 1999, Night Nurse in partnership with 30 independent answering services has been providing full service triage services for our nationwide medical community. Night Nurse subscribers presently include over 3,800 private practice physicians, practice groups, clinics, hospitals and sentinel educational institutions.
Our triage services are supported by over 150 experienced RNs and NPs; available 24/7/365. Night Nurses’ National Call Center and main offices are located in Framingham, Massachusetts. Triage services are managed by several Nurse Managers, our Director of Nursing Services, and four active Medical Directors.
Several innovative differences distinguish Night Nurse from most other triage providers. Our dispatch staff prioritizes patient calls; thereby assuring that emergent and urgent calls receive attendant priority. We have separate nursing staffs; one to exclusively triage pediatric calls and another for triaging adult calls. Our advanced proprietary systems, promptly direct calls to the next available nurse, that is properly certified to manage the triage call. These steps are taken to assure greater patient safety and result in unmatched patient/caregiver call response times.
Informative Night Nurse Patient Triage Encounter Reports are delivered to client offices, immediately upon completion, and can be directly entered into clients’ EMR systems. Our innovative Physician Portals allow MDs to both monitor and participate in nurse/patient triage encounters from home or office.
Night Nurse has one singular product offering for the medical community…qualitative triage service, whenever needed, and continual investment in systems, helps us to provide our triage services cost effectively.
We also take great pride in our close to 98% rate of client retention.
Thank you for considering Night Nurse as your provider of triage services, or in associate partnering with your answering service.
For further information about our organization, please visit our web site: www.nightnursetriage.com You can also call us @ 508-650-0022 or 800-577-4455.
Numonix offers the single most versatile unified communications and Skype recording solution for businesses and service providers, featuring over 300 customization options, a Windows 10-like tile dashboard, and enhanced omni-channel playback. All advanced features are included at no extra charge and you have 100% control over how you experience your recordings and your agent/customer data.
Numonix’s RECITE recording solution (unified communications and Skype for Business) takes a unique approach to solving the customer service, compliance and risk mitigation challenges contact centers and enterprises face when interacting with customers. Not only do we enable the capture and storage of all interactions, but we empower businesses to finally structure the recording, storage and reporting the way they want to. Other recording providers offer some flexibility in how businesses manage recorded interactions, but not to the extent Numonix does. Rather than offering flexibility in integration capability, for example, we provide 300+ customization options to easily and quickly craft the recording solution business’s need for their specific challenges.
With extreme versatility comes the ability to generate the precise customer and agent intelligence needed to make real improvements in sales, service, compliance and dispute resolution, as well as dramatically reduce operational costs.
Only Numonix offers…
· Real-time, proactive self-monitoring system to ensure proper operation and continued uptime of the recorder.
· Omni-channel playback - displaying the call, agent video, chat and call details all in a single window.
· Hybrid PBX capability to centrally capture interactions from a multitude of PBXs simultaneously.
Free 20 day trial of Skype for Business recording
Skype for Business recording
A premier provider of domestic call center services, OnBrand24, offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. We specialize in customer service, order processing and order taking, lead generation, appointment setting and market research/list scrubbing.
OnBrand24, named by TopTenREVIEWS the Gold Award winner in 2015 and the Silver Award winner in 2014, delivers custom programs for clients that value senior management involvement and commitment to their success. We have a 30-year track record of reducing our clients' business costs while boosting customer satisfaction and maximizing sales revenue.
Named to the Inc. 5000 list of the fastest growing companies in the U.S., all OnBrand24 representatives work at our call centers near Boston and in Savannah, GA. We aim to become an extension of your sales and marketing team.
Come visit our new website at www.onbrand24.com and check out our Lifetime Value of a Customer Calculator for free!
Call us at 855-ON-BRAND (855-662-7263) ext. 5244
The founders of OrecX developed one of the industry's first ever call recording solutions back in the 1980s. Today, OrecX offers the industry's most affordable and easy to use, open-source based call recording software designed for contact centers, financial institutions and communication service providers. Our full suite of software includes premise and cloud-based total call recording, quality monitoring, mobile recording and screen recording - installed remotely in just 30 minutes.
in 190+ countries, OrecX successfully helps businesses improve customer service, reduce liability (dispute resolution) and improve compliance (PCI-DSS, HIPAA, etc.). OrecX software is offered free for 30 days. You can try it at