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Customer Support:   (972) 395-3225

Back Office Services

Ameridial, Inc. Healthcare Solutions

Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. We assist our healthcare partners meet and surpass regulatory Key Performance Metrics and Standards. For 25+ years Ameridial has been providing call center support to healthcare memberships and their providers. Our management team has managed in-house health insurance company call centers and has the experience and knowledge to effectively support your call center requirements.

We support all lines of healthcare coverage:
• FFS, PPO/EPO, HMO, FSA/HSA/HRA, TDI
• Medicaid
• Medicare Advantage
• Medicare Part D
• PBM Help Desk
• POS Discount Plans
• Wellness

Our healthcare call center services include inbound and outbound call support for:
• Benefit Inquiries
• Eligibility Inquiries
• Claim Status
• Claims Adjudication
• Annual Enrollment
• Coordination of Benefits
• Correspondence support

Ameridial has flexible and scalable staffing and pricing models to meet your on-going; overflow; or project specific requirements.

Ameridial has an in-house Compliance Department. We are compliant with:
• HIPAA
• HITECH
• NIST 800-30 (Risk Assessment) and 800-53 (Information Security) Rules
• Federal Information Security Management Act requirements
• IRS Guidelines
• PCI Security Standards

Ameridial is SSAE-16 Type II Audited. Additionally, Ameridial has been audited and approved by CMS as a subcontractor.

Contact us at: Craig Vretas, 866-775-4755, cvretas@ameridial.com. Or, visit us at: www.ameridial.com.

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