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Call Center Software

Upstream Works Software, LTD.

Upstream Works provides best-in-class Omnichannel Contact Center software for the Cisco Collaboration platform to increase customer engagement and agent success. We bring the customer journey together across all channels, interactions and applications with a Single Agent Desktop, seamless integration, knowledge, and management simplicity. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

For more information contact info@upstreamworks.com or request a personal demo at demorequest@upstreamworks.com

See UWF in action at www.upstreamworks.com

 

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors

CONSIDERING CALL CENTER OUTSOURCING? Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers and cloud-based contact center solutions. Our experts have over 25 years of call center and BPO outsourcing industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.

We do the groundwork and research for companies and match them with the best outsource call center options that meet their exact requirements. This provides value to companies by saving them time, reducing their costs and ensuring they find a high-quality and top-performing outsource call center that best fits their needs.

We don’t recommend the top 10 BPO call centers; we find the hidden gems. These call centers provide our clients with high-level performance, quality English-speaking agents, and highly competitive pricing.

The best part? There is NO FEE for our services!

OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors

Contact:
888-766-4482
info@outsource-consultants.com
https://outsource-consultants.com

 

 

Convoso

At Convoso, we enable contact centers to hit performance metrics that they never thought possible.  Our multi-channel platform allows clients to generate and convert more leads faster.  Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed.  The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best.  To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails.

If this isn’t reason enough to switch to Convoso, let’s setup a side-by-side trial against your current vendor and let the results speak for themselves.

Click here to request a trial: try.convoso.com/

CallMiner

CallMiner provides leading cloud-based conversational analytics solutions for improving agent performance and contact center efficiency across all channels (voice, social, email, chat). Unlike complex speech analytics that require a sophisticated fulltime analyst, CallMiner Eureka pushes actionable insights directly to the people who need and can act on the data, from the VP who manages contact centers and/or BPOs, the Supervisor who manages a team of agents, and to Agents themselves.

CallMiner offers post-call speech analytics software as well as real-time monitoring solutions tailored for improving sales effectiveness, driving positive customer experience, and for monitoring compliance.

With over 10 years of industry leadership and over 2 billion hours of conversations mined, CallMiner is able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions.

CallMiner strives to maintain an organizational agility that allows us to adapt to the ever-changing needs of the market. Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.

These reasons and more are why we ranked #1 in overall customer satisfaction among speech analytics vendors.

CallMiner, Inc.
200 West Street
Waltham, MA 02451
(781) 547-5690

 

Onvisource - www.onvisource.com
Knoah Software - www.knoahsoft.com
VPI Corporation - www.vpi-corp.com
OAISYS - www.oaisys.com