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Customer Support:   (972) 395-3225

Call Center Technology

Comfort Telecommunications

Comfort Telecommunications as leader in the telephony equipment since 1989 has been supplying companies world wide with call-center tuff headsets and peripherals.    

We are here to assist and provide you with quality headsets and excellent customer service that will meet and/or and exceed your expectations.     Our unique buying programs are designed to optimize your purchasing dollars. The very popular "Try before you buy" or eco-friendly "R.S.V.P" - Recycle & Save Value Program will reward you with instant savings.

Competitive quantity pricing is available.

Contact us today and we will be happy to provide an evaluation of your company's headset use and advise what options you have to reduce your overall equipment costs. We look forward to talking headsets with you!!

Comfort Telecommunications
800-399-3224
sales@comfortel.com
www.smithcoronaheadsets.com
www.comfortel.com

 

Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370

 

Sencommunications, Inc.

Sencommunications Inc. is a Nationally Certified Woman Business Enterprise (WBE), HUBZone Certified Company, and Woman-Owned Small Business (WOSB) with 30 years of experience in Contact Center products and services. We specialize in providing technology solutions which keep your agents productive while providing the strongest ROI on your investment. Sencomm® is committed to the highest standards of business ethics and makes customer satisfaction our number one priority.

Contact: Melinda Farmer
Email: sales@sencomm.com
Phone: 800-654-2993

 

Televergence Solutions (TSI)

Televergence Solutions (TSI) is a telecommunications carrier who offers High Call Completion and High Call per Second Inbound Toll Free and Outbound Long Distance. Their Customer Service as a Competitive Advantage is supported by C-Level Account Management. This high level oversight provides the rapid and efficient identification of issues that impact call completion rates, customer and agent satisfaction levels, and profit. Coupled with competitive rates, customers have a high level of confidence that their calls are being completed and profits are being maximized. The company maintains an on-premise TDM to SIP conversion capability for legacy platforms, offers a loan equipment program for TDM to SIP conversion customers, and a “Free Trial” offer to pre-qualified candidates. They attribute over 30 years of success to quality and competitively priced solutions, consistent ownership and leadership, and an exemplary regulatory history and reputation.

Contact:
Tanya Youvan
V.P., Business Development & Marketing
Televergence Solutions (TSI)
tyouvan@tsicorp.net
www.tsicorp.net
http://www.linkedin.com/pub/tanya-youvan-mba-m-s/25/72b/706/
(800) 706-5199 (Toll Free)
213.943.2026 (Office)

 

OpenMarket

At OpenMarket, we’re proud to be one of the premier providers of mobile engagement solutions in the marketplace. We understand that SMS, or text messaging, is the most versatile and widely used communications channel available. We tirelessly work to ensure our clients have access to a robust platform that frees up call centers and allows for direct and instantaneous connectivity to anyone, anywhere.

 

Vocalcom

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

 

 

 

 

RightNow Technologies - www.rightnow.com
GN Netcom - www.jabra.com
Plantronics - www.plantronics.com
VXI - www.vxicorp.com