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Customer Support:   (972) 395-3225

Contact Center Speech, Text, Analytics

Harnessing the Power of the Cloud for Greater Sales Efficiency
 
CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound telemarketing call centers. Whether your call center is in-house or external, if you want to automate 100% of your telemarketing process and keep your agents focused on making sales, CallShaper has the answer!
 
Dynamic and highly flexible,  CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on Capterra. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and integration with third party systems.
 
When it comes to reporting, CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost.
 
Unlike with standard call center platforms, CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support.
 
CallShaper also beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.
 
Call: 888-276-1370

 

CallMiner

"Listen to Your Customers, Improve Your Business"

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including recent surveys conducted by DMG Consulting and Ovum. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com

Whitepapers:
How Interaction Analytics Reduces Costs, Optimizes Engagements and Provides Rapid ROI
Nine Guidelines & 153 RFP Questions for a Customer Engagement Analytics (Formerly Speech Analytics) Solution
The Guide to Customer Engagement Analytics
Understanding How Interaction Analytics Can Reduce Agent Attrition

Case Studies:
Mercedes-Benz Financial Services Drives to Best in Customer Service with Help from CallMiner Interaction Analytics
Afni Improves CSAT, Sales and FCR with Automated Analytics
CallMiner Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm
Stoneleigh rewards Agent Compliance with Insights from CallMiner Interaction Analytics

Press Release
Press Release
Press Release

 

Parlance Corporation

Parlance uses analytics and adaptive speech automation to get callers to the right place in a business without the effort and frustration of IVR's, Auto Attendants, and hold queues.  For more than two decades, Parlance solutions have helped deliver the caller experiences customers demand, and the impact enterprise businesses crave.

 

Expivia Interaction Marketing Group, Inc.

Expivia is a full service 21st century omni-channel contact center with its DNA grounded in high end customer care and sales programs. Our management team has worked for some of the largest, most complex brands in the USA.

We are a U.S. based PCI Compliant brick and mortar organization located in Erie,Pennsylvania with 100% American associates. Currently, Expivia operates 500 universal stations and is currently in expansion mode.