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Contact Center Speech, Text, Analytics

Parlance Corporation

Parlance uses analytics and adaptive speech automation to get callers to the right place in a business without the effort and frustration of IVR's, Auto Attendants, and hold queues.  For more than two decades, Parlance solutions have helped deliver the caller experiences customers demand, and the impact enterprise businesses crave.

For more information contact:
Mark Bedard, Director of Marketing
PARLANCE CORPORATION
400 W. Cummings Park
Woburn, MA 01801
Phone: 888.700.6263
Email: mbedard@parlancecorp.com

 

Expivia Interaction Marketing Group, Inc.

Expivia is a full service 21st century omni-channel contact center with its DNA grounded in high end customer care and sales programs. Our management team has worked for some of the largest, most complex brands in the USA.

We are a U.S. based PCI Compliant brick and mortar organization located in Erie,Pennsylvania with 100% American associates. Currently, Expivia operates 500 universal stations and is currently in expansion mode.

Working together with some of the most exacting clients in the marketplace has placed us in a unique position to understand the needs of highly complex customer service, inbound marketing, and sales programs. We understand the dynamics of selling, based on our years of outbound B2B and customer based B2C outbound calling.

Expivia is a leader in some of the newest CRM technologies such as Chatbot/Texting Artificial Intelligence, Video Customer service along with advanced speech analytics. We can help any organization employ these technologies as a part of their omni-channel services to their customers. We can help guide organizations through the contact center marketing channels of today and tomorrow.

 

CallMiner

"Listen to Your Customers, Improve Your Business"

CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including recent surveys conducted by DMG Consulting and Ovum. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com

Whitepapers:
How Interaction Analytics Reduces Costs, Optimizes Engagements and Provides Rapid ROI
Nine Guidelines & 153 RFP Questions for a Customer Engagement Analytics (Formerly Speech Analytics) Solution
The Guide to Customer Engagement Analytics
Understanding How Interaction Analytics Can Reduce Agent Attrition

Case Studies:
Mercedes-Benz Financial Services Drives to Best in Customer Service with Help from CallMiner Interaction Analytics
Afni Improves CSAT, Sales and FCR with Automated Analytics
CallMiner Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm
Stoneleigh rewards Agent Compliance with Insights from CallMiner Interaction Analytics

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