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Call Center Times

Buyer's Guide Directory


Back Office Services

 

 
Ameridial, Inc. Healthcare Solutions

Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. We assist our healthcare partners meet and surpass regulatory Key Performance Metrics and Standards. For 25+ years Ameridial has been providing call center support to healthcare memberships and their providers. Our management team has managed in-house health insurance company call centers and has the experience and knowledge to effectively support your call center requirements. 

We support all lines of healthcare coverage: 

• FFS, PPO/EPO, HMO, FSA/HSA/HRA, TDI 
• Medicaid 
• Medicare Advantage 
• Medicare Part D 
• PBM Help Desk 
• POS Discount Plans 
• Wellness 

Our healthcare call center services include inbound and outbound call support for: 

• Benefit Inquiries 
• Eligibility Inquiries 
• Claim Status 
• Claims Adjudication 
• Annual Enrollment 
• Coordination of Benefits 
• Correspondence support 


Ameridial has flexible and scalable staffing and pricing models to meet your on-going; overflow; or project specific requirements. 

Ameridial has an in-house Compliance Department. We are compliant with: 

• HIPAA 
• HITECH 
• NIST 800-30 (Risk Assessment) and 800-53 (Information Security) Rules 
• Federal Information Security Management Act requirements 
• IRS Guidelines 
• PCI Security Standards 

Ameridial is SSAE-16 Type II Audited. Additionally, Ameridial has been audited and approved by CMS as a subcontractor. 

Contact us at: Craig Vretas, 866-775-4755, cvretas@ameridial.com
Or, visit us at: http://www.ameridial.com/industries/healthcare/
 

 

 
 


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