Buyer's Guide Directory
Back Office Services
Envision Telephony, Inc. is a global, award-winning provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable Global 2000 customers to consistently deliver legendary customer experiences by improving agent effectiveness, contact center and enterprise performance.
Envision’s software includes business intelligence, speech analytics, workforce management and Click2Coach® (Envision Quality Monitoring and Envision eLearning). The company’s solutions are deployed across thousands of desktops in both a telephony and back-office environment. Envision offers business consulting, implementation, training and support services using a proven, ROI-driven methodology that delivers rapid and reliable results.
Learn more: www.envisioninc.com or call 206.225.0800 ext. 500.
NCO Customer Management Inc.
NCO Customer Fit Solutions are Custom Fit.
NCO Customer Management Inc. provides global Customer Care solutions to many of the Fortune 500 companies. We offer a wide variety of services including inbound and outbound customer care programs, customer retention, technical support, customer acquisition/sales, e-mail management, Interactive Voice Response and Messaging, Web chat, text messaging and printing/mailing services.
With over 100 locations and over 33,000 employees, our customers think of us as true business partners. When we say Customer Fit, we mean NCO custom fits every solution to specific client needs.
Avidian Technologies - www.avidian.com
FrontRange Solutions - www.frontrange.com
Firstwave Technologies, Inc. - www.firstwave.net
Talisma Corporation - www.talisma.com
Tigerpaw Software - www-tigerpawsoftware.com