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Desktop Analytics

Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.
We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
For more information on desktop analytics:

Systems Integration, Inc.

Systems Integration, Inc. (SII)’s core competency is providing turnkey contact center and service desk services and solutions. Founded in 1990, SII has grown into a financially secure company satisfying contact center and service desk requirements of federal, state, and local government agencies, as well as, large and small businesses.

SII is proud of its proven track record and solid reputation for providing dedicated customer service and help desk professionals, and for the ability to integrate the newest, cutting-edge technology, while protecting legacy systems. Believing in the use of technology to achieve a competitive advantage through improved price/performance, better feature/functionality, improved decision making, improves productivity and reduces operating costs. SII is committed to offering cutting-edge technologies with outstanding IT support/customer service at a great value.

SII’s Core Services:
All-in-One Contact Center Solution
• Consolidation and modernization
• Consulting, solution design and implementation
• Integration and customization
• Maintenance, operations, and management

Systems Integration
• CTI/CRM integration
• Data conversion, migration, and analytics 

Service Desk
• 24x7 Help Desk
• Systems Support
• Network Support

Connect With Us:
Call - 1.866.414.9810
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