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Collections/Debt Solutions

At Convoso, we enable contact centers to hit performance metrics that they never thought possible.  Our multi-channel platform allows clients to generate and convert more leads faster.  Unlike typical systems that dial leads over and over without any real strategy, clients can set up drip workflow campaigns to automatically decide when and how often each lead is dialed.  The platform rotates local caller IDs and offers a caller ID reputation score to ensure you are not getting flagged as well as understand which outbound DIDs are working best.  To increase the chances of connecting with each lead, we also offer 2-way text messaging, voice broadcasting, outbound emailing, and the ability to drop ring-less voicemails. 
 
If this isn’t reason enough to switch to Convoso, let’s setup a side-by-side trial against your current vendor and let the results speak for themselves.
 
Click here to request a trial: try.convoso.com/ 
 

 

 

Ameridial, Inc. Healthcare Solutions

Founded in 1987, Ameridial, Inc. is headquartered in North Canton, Ohio and is a U.S. based premier provider of healthcare call center outsourcing solutions. We assist our healthcare partners meet and surpass regulatory Key Performance Metrics and Standards. For 25+ years Ameridial has been providing call center support to healthcare memberships and their providers. Our management team has managed in-house health insurance company call centers and has the experience and knowledge to effectively support your call center requirements. 

We support all lines of healthcare coverage: 

• FFS, PPO/EPO, HMO, FSA/HSA/HRA, TDI 
• Medicaid 
• Medicare Advantage 
• Medicare Part D 
• PBM Help Desk 
• POS Discount Plans 
• Wellness 

Our healthcare call center services include inbound and outbound call support for: 

• Benefit Inquiries 
• Eligibility Inquiries 
• Claim Status 
• Claims Adjudication 
• Annual Enrollment 
• Coordination of Benefits 
• Correspondence support 


Ameridial has flexible and scalable staffing and pricing models to meet your on-going; overflow; or project specific requirements. 

Ameridial has an in-house Compliance Department. We are compliant with: 

• HIPAA 
• HITECH 
• NIST 800-30 (Risk Assessment) and 800-53 (Information Security) Rules 
• Federal Information Security Management Act requirements 
• IRS Guidelines 
• PCI Security Standards 

Ameridial is SSAE-16 Type II Audited. Additionally, Ameridial has been audited and approved by CMS as a subcontractor. 

Contact us at: Craig Vretas, 866-775-4755, cvretas@ameridial.com
Or, visit us at: http://www.ameridial.com/industries/healthcare/

 

 


 

 

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