 Buyer's Guide Directory
CRM Consulting
Service Strategies advances service excellence through industry standards,
certification, training and consulting services that ensure delivery of
consistent, high-quality service and support. The world's leading service
providers use our Service Capability & Performance (SCP) Standards as a
roadmap for service excellence.
Three Links to Our Site
Service Strategies Website (www.servicestrategies.com)
Service Capability & Performance (SCP) Standards
(http://www.servicestrategies.com/solutions/scp-standards/)
Service Strategies Blog (http://servicestrategies-blog.com/)
Company Profile
Service Strategies advances service excellence by providing industry
standards, certification, training and consulting services that ensure
delivery of consistent, high-quality customer service and support. Service
Strategies applies a proven benchmark process to its programs that measures
and drives effectiveness for continuous service improvement. We specialize
in improving customer service, technical support, eservice, field service
and professional service operations.
The world's leading service and support providers use Service Strategies'
Service Capability & Performance (SCP) Standards as a roadmap for service
excellence and a qualitative and quantitative measure of success. In
addition, our career development programs have improved the skills and
capabilities of service professionals worldwide, while our strategic
advisory and consulting services are helping industry leading service
organizations optimize business operations and achieve substantial
performance gains.
To learn more about Service Strategies' industry leading solutions and what
they can do for your business, Contact us or call at 858.674.4864 or toll
free in North America 800.552.3058.
Product and Service Information
The Service Capability & Performance (SCP) Standards
The Service Capability & Performance (SCP) Standards establish the global
benchmark for service excellence. Developed by Service Strategies, in
cooperation with approximately 50 leading service and support organizations
from around the world, the SCP Standards have enhanced the capabilities and
performance of service operations worldwide since 1998. The internationally
recognized standards define best practices for delivering world-class
service and support, quantify performance levels, and establish a foundation
to build on existing quality processes.
Career Development and Training Programs
Service Strategies provides a host of career development, training and
certification programs for service and support professionals at the
individual contributor and management levels. Our course content and
instructor expertise sets our programs apart from anything else in the
industry. We will help you gain measurable results through our collaborative
process of setting expectations, measuring performance and reinforcing
behaviors. In addition, our programs will prepare you for the globally
accepted SCP Career Certification credential.
Company Contact Information
Service Strategies Corporation
11590 W. Bernardo Ct. Suite 220
San Diego, CA 92127
858.674.4864 - Corporate
858.674.1192 - Fax
info@servicestrategies.com
www.servicestrategies.com CustomerServ, LTD
CustomerServ, LTD is gateway to world class service providers with a special emphasis on emerging  outsourcing destinations both offshore and domestic. The leadership team includes Nick Jiwa and Kip Gordman, veterans of the outsourcing industry with over 40 years of combined experience in a wide spectrum of contact center and BPO services. We help our clients partner with outsourcing market leaders in newer, emerging call center and BPO markets and traditional locations as well. We provide outsourcing management services and guidance for our clients, enabling them to get a 360 degree view of the outsourcing world, its latest trends including the ever increasing geographic diversification of delivery partners. We provide a bridge between buyer and purveyor of outsourcing services; we assist in vendor selection, program management, quality assurance, training and development. We provide quantitative and qualitative analysis with a customer centric, solutions oriented approach to helping our clients accomplish goals and objectives within budget. We provide process improvement service for outsourced, captive and in-sourced call centers alike.
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