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Call Center Times

Buyer's Guide Directory

CRM Consulting

Caras Training

Caras Training is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.

We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.

Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.

Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.

Ronna Caras
President, Caras Training
Visit: www.CarasTraining.com
Email: rcaras@carastraining.com


CH Consulting Group

With more than a BILLION hours of managed dialing experience, Christa Heibel has made a name for herself in the BPO/Contact Center space over the past 20 years. CH Consulting Group combines Heibel’s extensive industry expertise with professional knowledge from across a wide range of industries. The result is a full suite of services for businesses ready to realize next-level results.

We’re here when you’re ready for customized solutions.
The CHCG team’s interdisciplinary approach sets us apart. Our wide-range of experience, combined with our broad network of partners allows us to provide a breadth of scalable services based on clients’ needs – whether in the role of direct service provider, project manager or liaison. From long-term interim leadership, short-term monthly support, single project executions and complete outsource management, CHCG delivers proven results. 

We’re here when you’re ready for innovative solutions.
We invite you to consider the services listed here as an introduction to what CH Consulting Group has to offer: it starts with people, processes and technology. We augment these core competencies with additional services like fractional leadership, executive coaching, buyer/seller acquisition and more.

Phone: 218-286-4006
Email: info@thechcg
Website: chconsultinggroup.com
Facebook: www.facebook.com/thechcg
LinkedIn: https://www.linkedin.com/company/ch-consulting-group?trk=biz-companies-cym
Twitter: https://twitter.com/thechcg1



At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.

Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us: 1-888-622-5266
Email: webleads@vocalcom.com
Web site: www.vocalcom.com
Worldwide Locations: http://www.vocalcom.com/en/offices
YouTube: http://www.youtube.com/vocalcom
Twitter: https://twitter.com/vocalcom
Facebook: https://www.facebook.com/vocalcom

Acartus - www.acartus.com

Access Commerce - www.access-commerce.com

Active Innovations, Inc. - www.inforouter.com

Albanese Consulting - www.albx.com

Astea International - www.astea.com

Consona CRM - www.consona.com

Amdocs - www.amdocs.com

FrontRange - www.frontrange.com

RightNow - www.rightnow.com

Verint Witness Actionable Solutions - www.verint.com

Chordiant - www.chordiant.com

Oracle - www.oracle.com

Tech Excel - www.techexcel.com

Cincom Systems, Inc.

Dovetail Software

IQ Services

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