Buyer's Guide Directory

CRM Solutions


Consona CRM
450 East 96th Street, Suite 300
Indianapolis , IN  46240
Office: (317) 249-1700
Toll free: (888) 8 CONSONA (888-826-6766)
www.consona.com/crm


Consona CRM offers companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services, a wide range of fully-integrated knowledge management (KM) and customer relationship management (CRM) software applications that span customer service and support, sales and marketing..

With the Consona CRM suite of products you can:

. Manage the customer and prospect lifecycle from marketing to sales to service and support.

. Track cases with integrated knowledge resolution.

. Capture, manage and author knowledge from any source.

. Provide adaptive, personalized self-service.

. Make your support center a revenue generator through cross- and up-selling.

. Drive personalized proactive customer dialogue and campaigns.




NCO Customer Management Inc.


NCO Customer Fit Solutions are Custom Fit.

NCO Customer Management Inc. provides global Customer Care solutions to many of the Fortune 500 companies. We offer a wide variety of services including inbound and outbound customer care programs, customer retention, technical support, customer acquisition/sales, e-mail management, Interactive Voice Response and Messaging, Web chat, text messaging and printing/mailing services.

With over 100 locations and over 33,000 employees, our customers think of us as true business partners. When we say Customer Fit, we mean NCO custom fits every solution to specific client needs.

SITEL - www.sitel.com


1-800 WE ANSWER CALL CENTER

1-800 We Answer Call Center Inbound/Outbound Call Center Outsourcing Solutions utilizes advanced technology and a dedicated CSR team. We have over 40 years of experience in managing customer relationships for clients in nearly every industry and field. Our sales and support know-how, excellent business call center agent training programs, and diligence in creating our client accounts combine to create the best call center outsourcing opportunity for your company. 

1-800 We Answer Call Center is a trusted member of the Association of TeleServices International (ATSI), the Better Business Bureau, and is certified as a Government Services Administration  Call Center provider.

• Advanced Call Center Services including, catalog order taking, credit card processing, order entry, order tracking, up-sell, cross-sell.
• Outbound Call Center Services and Telemarketing, including research and surveys. Event and Seminar Registration:, bookings, confirmation, lead generation, and event RSVP services.

1-800 We Answer has the latest technology, back-up systems, disaster recovery systems, contingency power sources and utility providers ensuring both ours and our clients systems’ integrity.

Contact: Robert Porter, President/Owner 1-800 We Answer
1-800-932-6793
Email: rob@weanswer.com

Website: www.weanswer.com