Buyer's Guide Directory

Call Center Consulting

OKS-Ameridial Worldwide
OKS-Ameridial Worldwide was founded in 1987 and is a premier global provider of contact center and business process outsourcing solutions. OKS-Ameridial provides a comprehensive mix of Business-to-Business and Business-to-Consumer customer relationship management solutions that help its clients increase their revenue and profitability. From customer acquisition to retention and growth, from customer service to customized market research, OKS-Ameridial delivers a fully integrated suite of solutions using its global network of onshore, near-shore and offshore operations.

OKS-Ameridial has been ranked as a "Top 50" teleservice agency since 1992 by Call Center Solutions magazine. In 2006, OKS-Ameridial received the #1 ranking in the "Best in Class" award for Teleservices Agencies as selected by customers from Technology Marketing Corporation (TMC).


With over 12 production and sales centers all around the world, OKS-Ameridial Worldwide serves as a contact service company offering the very highest quality services, with extremely economical pricing.

OKS-Ameridial holds membership in the following industry associations: American Teleservice Association (ATA), Direct Marketing Association (DMA), The Society of Consumer Affairs Professionals in Business (SOCAP), Sales and Marketing Executives (SME), and Northeast Ohio Direct Marketing Association (NODMA).

Please contact us at 800-445-7128 or visit our web site at www.oksameridial.com

Synergy Solutions
Synergy Solutions is an outsourced provider of premier customer contact services that has been continuously recognized for its commitment to quality and ethical teleservices and customer care. Our mission is described as "Synovation" - combining synergy and innovation to create the next generation of customer contact solutions. We employ the power of team and the spirit of innovation to provide our clients with flexible applications and speed to market and this winning combination has fueled our rapid growth. Synergy Solutions offers inbound and outbound live agent call center solutions from seven U.S. facilities including full bi-lingual Spanish and French capabilities as well as access to over 4000 seats in the Philippines. Specialized verticals include financial services, healthcare, insurance, telecommunications, energy, publishing and political advocacy/voter contact.

Contact:
Lori Fentem, President
Synergy Solutions, Inc.
602-296-1600
info@callsynergy.com

 

Communico Ltd.
Communico Ltd. partners with organizations to help them build a culture that consistently inspires and delivers exceptional service. Based on 25 years of experience, we have identified the five organizational elements needed to sustain a service culture that creates memorable customer experiences. In addition to our M.A.G.I.C. ® training programs, we provide consulting and coaching to ensure long-term impact. Examples include:

Assessment:

• Benchmark the current reality of your service culture using our MAGIC Service Culture Assessment

• Assess your service delivery using our measurement tool, the 33 Points of MAGIC, or customer surveys

Alignment

• Partner with you to create a Customer and Employee Vision, and prepare for a roll-out to all employees

• Develop a communication plan and help define roles and responsibilities

• Develop quality service standards for phone, face-to-face and email contact to achieve your vision and business goals

Contact:
Diane Berenbaum
Senior Vice President
Communico Ltd.
www.communicoltd.com
(203) 226-7117
Diane.berenbaum@communicoltd.com

Co-author of How to Talk to Customers: Create a Great Impression Every Time with M.A.G.I.C. ®.


ARC, LLC
ARC, LLC was founded in 1996 by Cheryl Thibault. With a home base in Litchfield, Connecticut, ARC services large and small call center clients across the nation and in every avenue of business.

The ARC team is made up of dedicated professionals experienced in call center quality assurance, remote call monitoring and analysis, and telephone mystery shopping. Our company is committed to creating employment opportunities for disabled adults and home-based parents looking for a career that will fit both their needs and their talents.

The ARC Mission
Our Mission is to help our clients deliver outstanding call center service with every interaction through detailed call analysis, individual call coaching sessions, and competitor analysis, ARC works to keep our clients at the forefront of their industry in customer satisfaction and retention.

All of our programs are designed to provide objective, impartial observations to measure the quality of service provided by your call center representatives. The customer may call the first time due to good advertising or a great price - but it's your outstanding service that creates loyal customers that keep coming back!

Contact ARC to start planning your custom call center program at (800) 993-6093 or via our convenient website contact form.