Call Center Outsourcing
Director of Business Development
A premiere provider of call center services and integrated telecommunication services for businesses nationwide. With state-of-the-art call processing technology and a hardworking staff of domestically-based call representatives, we are committed to giving our clients affordable and effective solutions for their inbound and outbound call center needs. Our Call Center agents are proficient at providing customers with personalized insight and direction. Whether you're a company that regularly sees high volumes of calls or a business entering a seasonal period where calls triple
or quadruple in average occurrence, we are here to help you. We support telephone calls, emails, and provide interactive web-based chat services. Call Kathy Gray @ 217-670-2304 to learn more.
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Etech’s industry-leading technology services, Etech Monitoring Solutions; provides critical analytics and insights into your customer interactions.
Etech’s Quality Monitoring Solutions is exclusively designed for organizations to identify opportunities and provide actionable insights to improve processes, increase sales conversion, and enhance overall customer experiences. Highly skilled quality experts in combination with software analytics deliver critical intelligent data and actionable insights to drive business improvements. Etech's solution, powered by Artificial intelligence and machine learning, assists in processing and automating large volumes of customer interactions, and will reveal hidden opportunities to drive your business growth.
Etech has over 200+ quality assurance auditors led by an experienced leadership team with over 20 years of hands-on experience.
QEval is an innovative Quality Monitoring solution that enhances and elevates contact center Quality Assurance programs. With the help of QEval software, you will identify opportunities and formulate actions to improve your processes, sales conversion and customer satisfaction.
- Inbound and Outbound – Calls, Chats and Email Evaluations.
- Design your own custom audit forms.
Etech’s comprehensive Quality Monitoring software provides intelligent reporting for continuous improvement efforts. With dynamic reporting functionality QEval goes well beyond merely compiling data or verifying compliance. These intelligent reports and data are actionable and can help drive agent skills improvement.
Quality Contact Solutions
Quality Contact Solutions provides telemarketing and call center solutions that achieve sales results. Since 2007 they have been a premier choice for B2B telemarketing. Their expertise in Telemarketing, Lead Generation, Appointment Setting, Outsourced Telemarketing and Qualified Sales Lead delivery shows the versatility and expansive knowledge of their team. Many companies have partnered with QCS to reduce the time and cost associated with outbound programs.
QCS is led by owners Dean and Angela Garfinkel. The organization has been recognized by the industry as a Call Center subject matter expert and leader in sharing of best practices. The principals of QCS have received numerous awards and accolades over the years including: appointment to the PACE National BOD and elected as Treasurer, appointment to Chapter BOD, Chair of Marketing, DMA Teleservice Council, recipients of Fulcrum, Foundation and Chairmen’s awards. In addition publications such as Call Center Times and Connections magazine recognized QCS management as subject matter experts by publishing numerous articles over the past 5 years on topics related to best practices, compliance, call center technologies, training, and defining goals.
As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.
EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.
Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.
For additional information or a free quote contact us at firstname.lastname@example.org or call 1(800)233-8811.
GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:
1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations
Our Contact Center activities include integrated voice and non-voice services. Everything from Customer Service to Claims Processing handled through our high speed and secure network. We professionally process the information you need to keep your customers returning and your business running.
Claims Form Processing
Social Media Care
GCS provides front line, support, and management staff for all call center and back office operations. We have the process to identify, screen, train, and staff your call center team. Whether we manage the complete program or assist you with part of your staffing needs, we use the same process developed and refined over 25 years in the contact center industry. Choose the level of service that works for you.
Turn-Key Contact Center Staff
Hiring for new positions
Management Team Development
Project Expansion, Transitional, Seasonal and Staff Augmentation
GCS has managed programs in many industries. We understand how to size the workforce and integrate self-service technology to balance cost and customer satisfaction. We have installed more than 75 centers and managed thousands of programs. We will provide the data, facts, and plans you need to make the right decisions. Call us today to tap our experience and real life solutions to meet your organization’s goals.
For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027
The Taylor Reach Group
Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.
We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
For more information on the services we provide for Call Center Outsourcing: http://thetaylorreachgroup.com/outsourcing-preparedness-suitability/
The Connection® provides proactive contact center solutions to your most challenging customer experience issues. We offer customer service, help desk and technical support services via live operator, email, text, live web chat, social media, and brand interaction/reputation monitoring. The Connection® is a leader in the call center industry, leveraging a combined 150 years of experience to successfully achieve our Client’s goals. In addition to call center solutions, we also provide consulting services that maximizes your customer experience in the most cost-efficient way as well as eLearning solutions for call centers looking to effectively, efficiently train their internal call center agents.
Website Link: www.TheConnectionCC.com
A premier provider of domestic call center services, OnBrand24, offers comprehensive inbound and outbound programs across a full range of B2B and B2C markets. We specialize in customer service, order processing and order taking, lead generation, appointment setting and market research/list scrubbing.
OnBrand24, named by TopTenREVIEWS the Gold Award winner in 2015 and the Silver Award winner in 2014, delivers custom programs for clients that value senior management involvement and commitment to their success. We have a 30-year track record of reducing our clients' business costs while boosting customer satisfaction and maximizing sales revenue.
Named to the Inc. 5000 list of the fastest growing companies in the U.S., all OnBrand24 representatives work at our call centers near Boston and in Savannah, GA. We aim to become an extension of your sales and marketing team.
Come visit our new website at www.onbrand24.com and check out our Lifetime Value of a Customer Calculator for free!
Call us at 855-ON-BRAND (855-662-7263) ext. 5244
Responsive Call Center
With over 30 years of experience in Business Process Outsourcing (BPO), Responsive Call Center has become a leader in this dynamic field by supplying economical, customized, and flexible solutions for small, mid-size, and large companies. We educate our respondents to become brand stewards for the many different industries for which we provide services.
Responsive is an integral part of your business cycle by becoming a strategic partner and profit center. Our call center facilities and management team are constantly evolving to optimize productivity and provide the best solutions.
Whether our customers are launching a new product, expanding a marketing campaign, or registering people for seminars, we learn our customers' Key Performance Indicators (KPI) to help achieve short and long-term goals. We take pride in this attention to detail as it fosters mutually successful partnerships.
We have centers in:
2. South Carolina
6. Managua, Nicaragua
7. Lima, Perú
Responsive Call Center
Televergence Solutions (TSI)
Televergence Solutions (TSI) is a telecommunications carrier who offers High Call Completion and High Call per Second Inbound Toll Free and Outbound Long Distance. Their Customer Service as a Competitive Advantage is supported by C-Level Account Management. This high level oversight provides the rapid and efficient identification of issues that impact call completion rates, customer and agent satisfaction levels, and profit. Coupled with competitive rates, customers have a high level of confidence that their calls are being completed and profits are being maximized. The company maintains an on-premise TDM to SIP conversion capability for legacy platforms, offers a loan equipment program for TDM to SIP conversion customers, and a “Free Trial” offer to pre-qualified candidates. They attribute over 30 years of success to quality and competitively priced solutions, consistent ownership and leadership, and an exemplary regulatory history and reputation.
V.P., Business Development & Marketing
Televergence Solutions (TSI)
(800) 706-5199 (Toll Free)
Listen Up Español
Listen Up Español is the leading bilingual call center focused on the U.S. Hispanic market. Headquartered in Portland, Maine and operating in Hermosillo, Mexico, the company employs over 800 native Spanish & English-speaking agents and provides companies with teleservices to reach their target markets with optimum results.
Listen Up Español offers direct response, non-profit and corporate clients a broad range of call center services from inbound and outbound sales, customer service, and lead generation to campaign planning, scripting and advertising production services. With a focus on measurement, training and a sales psychology, Listen Up Español has the experience to turn customer interaction into revenue.
Tom Sheppard Direct: 805-433-5000 Email: Tom@ListenUpEspanol.com
ListenUpEspanol.com 1-800-630-9221 Portland, ME USA Hermosillo, Sonora, Mexico
Outsource Consultants - Call Center Advisors
CONSIDERING OUTSOURCING YOUR CALLS? Outsource Consultants is a call center referral and advisory firm that helps companies find the best call center and BPO outsourcing solution. Our FREE service will save you significant time and help minimize your risk when switching or selecting a new call center partner.
We provide this service to help companies find the best call center outsourcing services to meet their unique needs. Our consultative approach allows us to identify call center providers that are best aligned with your goals and objectives. Our over 20 years of outsourcing industry experience allows us to identify and implement solutions that help your organization save time and help you gain efficiencies.
You can rely on us to recommend a call center with expertise in your vertical market or industry to ensure the success of your initiatives. There is never a fee for our consultation and recommendation of an appropriate call center based on your requirements.
Our process is very simple: Just contact us at 952-303-2478 to discuss your business needs and objectives and we will recommend the top call centers that are the best fit for your outsourcing criteria.
OUTSOURCE CONSULTANTS - Call Center Outsourcing Advisors
Contact: Corey Kotlarz
Systems Integration, Inc.
Systems Integration, Inc. (SII)’s core competency is providing turnkey contact center and service desk services and solutions. Founded in 1990, SII has grown into a financially secure company satisfying contact center and service desk requirements of federal, state, and local government agencies, as well as, large and small businesses.
SII is proud of its proven track record and solid reputation for providing dedicated customer service and help desk professionals, and for the ability to integrate the newest, cutting-edge technology, while protecting legacy systems. Believing in the use of technology to achieve a competitive advantage through improved price/performance, better feature/functionality, improved decision making, improves productivity and reduces operating costs. SII is committed to offering cutting-edge technologies with outstanding IT support/customer service at a great value.
SII’s Core Services:
All-in-One Contact Center Solution
• Consolidation and modernization
• Consulting, solution design and implementation
• Integration and customization
• Maintenance, operations, and management
• CTI/CRM integration
• Data conversion, migration, and analytics
• 24x7 Help Desk
• Systems Support
• Network Support
Connect With Us:
Call - 1.866.414.9810
Email - email@example.com
Visit - www.sysintegration.com
Call 4 Health
Bryan Weinstein | V.P., Business Development & Contracts
email. firstname.lastname@example.org | Web. www.call4health.com
4720 NW 2nd Ave. Ste. D105
Boca Raton, FL 33431
Phone: 561-994-3334 x1550
We here at Call 4 Health have stood with our loved ones and family members when they have been in patient care. We have also been patients. Call 4 Health genuinely understands the traumas faced in times of crisis. We know the patients difficulties in coping with treatment as well as the emotional and financial strain that often accompany a medical situation
Our compassion places patients and their families first. This is what sets us apart and it is the key to our success in continuing to provide the highest quality medical communications management solution to our clients. By maintaining efficient, accurate and timely service, we help medical professionals to care for their patients. We serve patients and patients families with our unique brand of assistance and our commitment to compassionate service.
Call 4 Health utilizes the latest and most innovative technology in the market. While we are fully committed to technological progress Call 4 Health has and always will be a friendly, compassionate voice on the other line. Because the people at Call 4 Health work diligently and are creative thinking, we are continually innovating and adapting. In todays fast paced and ever changing world Call 4 Health is always ready with real solutions consistent with the needs of both client and patient.
Call 4 Health will tailor a plan to exceed the clients expectations while upholding the highest standards of compassionate and ethical communications management available.
Best Answering Service
Having helped over 15,000 small businesses with live virtual phone answering service solutions to answer each and every phone call their office receives we have realized the importance of cost to your company. Whether you need agents that answer telephones 24 hours a day or call center services after hours at night and weekends your business is in good hands and will get the most affordable pricing options on answering services for doctors, attorneys, contractors, and other small business or professional industries. Specializing in solutions for message handling, IVR and automated call answering, bi-lingual services, order taking, disaster recovery, and more.