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Call Center Times




         Buyer's Guide
                  Call Center Technology

 

 

 

The Taylor Reach Group

 

Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.

We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
 
For more information about Call Center Technology acquisition: http://thetaylorreachgroup.com/technology-acquisition/

 

Altivon builds some of the largest, most complex contact center solutions. We focus on understanding your needs first and foremost, then design, deploy, support and evolve the best-fit solution. Altivon has focused exclusively on delivering contact center solutions for more than 25 years.
 
Keeping up with contact center technology and trends can be daunting. Altivon can help you form and execute your strategy for elevating customer experience, enhancing employee engagement and evolving operations. Our project teams consist of best in class project managers, solution architects, application consultants, implementation engineers, software developers, quality engineers and trainers. These individuals are certified on key technologies and are expert in their deployment.
 
Give your customers choice and flexibility. Reduce their effort with solutions built around self-service, callbacks, process automation and more. Give your agents greater insight into the customer journey and leverage real-time analytics to guide complex interactions. Get the most out of your operation through performance monitoring and workforce management.
 
Founded in 1989, Altivon operates across North America with deployments internationally. We have delivered contact center solutions based on leading contact center technologies since 1997. We are the only Genesys partner to deploy solutions on all their technology platforms--PureEngage, PureConnect and PureCloud.
 
Keep up on the latest news and trends through our blogebooks and other resources.
 
Learn about our productsservices and solutions at www.altivon.com.
 
Contact Info
info@altivon.com
866-982-5848
Connect with us on 
FacebookTwitter and LinkedIn.

 

Comfort Telecommunications

Comfort Telecommunications as leader in the telephony equipment since 1989 has been supplying companies world wide with call-center tuff headsets and peripherals.    

We are here to assist and provide you with quality headsets and excellent customer service that will meet and/or and exceed your expectations.     Our unique buying programs are designed to optimize your purchasing dollars.     The very popular "Try before you buy" or eco-friendly "R.S.V.P" - Recycle & Save Value Program will reward you with instant savings.    

Competitive quantity pricing is available.    

Contact us today and we will be happy to provide an evaluation of your company's headset use and advise what options you have to reduce your overall equipment costs.     We look forward to talking headsets with you!!      

Comfort Telecommunications   
800-399-3224  

OpenMarket

 

 

At OpenMarket, we’re proud to be one of the premier providers of mobile engagement solutions in the marketplace. We understand that SMS, or text messaging, is the most versatile and widely used communications channel available. We tirelessly work to ensure our clients have access to a robust platform that frees up call centers and allows for direct and instantaneous connectivity to anyone, anywhere.

Many consumers, especially millennials, expect more mobile interactions with businesses. Our goal at OpenMarket is to help you discover and implement solutions that can help decrease costs and increase revenue while simultaneously providing increasingly higher levels of customer support, and a competitive advantage. One of the ways to accomplish this is by using SMS, by text-enabling your call center phone number.

With over 17 years of mobile industry experience, companies choose OpenMarket for our global reach, market leadership, network capacity and support. We provide smart, interactive connectivity to more than 200 countries around the world, enabling businesses to engage with over 3 billion mobile users. OpenMarket’s global headquarters are in Seattle, Washington, with offices in Detroit, London, Sydney, and Pune, India. OpenMarket is a division of Amdocs.

For more information on OpenMarket, please call 1-877-277-2801 for a sales representative or e-mail sales-us@openmarket.com.

We invite you to explore our SMS solutions at www.openmarket.com.

 



Televergence Solutions (TSI) 

Televergence Solutions (TSI) is a telecommunications carrier who offers High Call Completion and High Call per Second Inbound Toll Free and Outbound Long Distance. Their Customer Service as a Competitive Advantage is supported by C-Level Account Management. This high level oversight provides the rapid and efficient identification of issues that impact call completion rates, customer and agent satisfaction levels, and profit. Coupled with competitive rates, customers have a high level of confidence that their calls are being completed and profits are being maximized. The company maintains an on-premise TDM to SIP conversion capability for legacy platforms, offers a loan equipment program for TDM to SIP conversion customers, and a “Free Trial” offer to pre-qualified candidates. They attribute over 30 years of success to quality and competitively priced solutions, consistent ownership and leadership, and an exemplary regulatory history and reputation. 

Contact: 
Tanya Youvan 
V.P., Business Development & Marketing 
Televergence Solutions (TSI) 
tyouvan@tsicorp.net 
www.tsicorp.net 
http://www.linkedin.com/pub/tanya-youvan-mba-m-s/25/72b/706/ 
(800) 706-5199 (Toll Free) 
213.943.2026 (Office) 




PowerHouse Consulting, Inc.

“We simplify complex business processes.”

Founded by Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized management consulting firm specializing in all aspects of Contact Centers and Telecommunications. We offer Strategic Planning, Contact Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. Chief Vision Officer Kathleen Peterson is a sought-after expert in the in the field of Customer Experience.

PowerHouse works with top leaders across Fortune 500 companies to develop plans that align operational practices with corporate vision. We combine business savvy and technical acumen to yield quick, practical, and cost-effective results. We have collaborated with hundreds of clients across the U.S. and Canada - working with organizations of differing sizes and with varying budgets. PowerHouse has performed assessments for Contact Centers ranging from five to 3000 seats and across industries. These include B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-profit, Technology, Telecommunications, and Utilities. Dozens of repeat clients continue to be our best endorsement.


As members of the Society of Communications Technology Consultants (SCTC), PowerHouse has no formal relationships with vendors of telecommunications, cabling related equipment, or software. We are the two-time recipient of the Members’ Choice Award - Best in Class, Best Consultancy Company in the Americas Region - from ContactCenterWorld.com. PowerHouse is certified as a WBE in MA and NY and as a DBE in MA and NH.

Kathleen is widely published and has shared her humor, philosophy, and experience in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen’s insightful Rants and Raves are featured monthly in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is available on Amazon.

Contact us at info@powerhouse1.com or call Chris Hastings, PowerHouse President at 603-488-0203. Visit us at www.powerhouse1.com.


Vocalcom
VIDEO LINK

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.

Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us:
1-888-622-5266
Email:
webleads@vocalcom.com
Web site:
www.vocalcom.com
Worldwide Locations:
http://www.vocalcom.com/en/offices
YouTube:
http://www.youtube.com/vocalcom
Twitter:
https://twitter.com/vocalcom
Facebook:
https://www.facebook.com/vocalcom 


 


Working Solutions
VIDEO LINK


Working Solutions is a leading virtual contact center solutions company. Founded in 1996, Working Solutions was the first company to utilize an entire workforce of home-based customer sales and service agents. Today, with a community of more than 110,000 registered agents, Working Solutions improves results and controls costs by providing the right people and technology delivered at the right time. Services include Agents OnDemand®, experienced at-home and premise-based agents; WS iNet®, a contact center cloud technology platform; and multichannel, social and mobile engagement tools. For more information, visit www.workingsolutions.com. Find us on Twitter, LinkedIn, and YouTube.

Here is the link to our video.
Working Solutions News Reel




SHL
SHL is the leader in talent measurement solutions, driving better business results for clients through superior people intelligence and decisions - from hiring and recruiting, to employee development and succession planning. With a presence in over 50 countries, SHL delivers more than 35 million assessments annually in over 30 languages - allowing over 10,000 business customers to benefit from both global expertise and local insight. Along with its world-class consulting practices and 24-hour support center, SHL clients can access over 1,000 assessments through an easy-to-use technology platform. SHL was acquired in 2012 by
CEB, the leading member-based advisory company. By combining the best practices of thousands of member companies with advanced research methodologies and human capital analytics, CEB equips senior leaders and their teams with insight and actionable solutions to transform operations. Headquartered in London, UK, SHL has offices in North and South America, Europe, the Middle East, Africa, Asia and Australia/New Zealand. For more information, visit www.shl.com.

Contact:

Jason Finney | –SHL Account Executive
703-674-3312
questions@shl.com





ANGEL

Angel is a leading provider of cloud-based Customer Experience Management (CEM) solutions for Interactive Voice Response (IVR) and Contact Centers. These solutions enable mid-market and enterprise organizations to quickly deploy voice, SMS, chat, mobile, and Business Intelligence (BI) applications that all put the Customer Experience (CX) First. Angel’s solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources. More than 1,000 customers worldwide turn to Angel’s CEM solutions to delight their customers and their bottom line.

--------------

Key Benefits and Features

· Cloud-based platform

· No investment hardware, software or human resources

· On-demand toolkit, CX Builder, allows you to build voice applications in minutes

· Big data integration through web-based CRM systems and databases

· Robust, real-time business intelligence and analytics

--------------

Connect with Angel

Schedule a Demo

Request a Customized Pilot

Angel
1850 Towers Crescent Plaza
Tysons Corner, VA 22182

PH: 888.MyAngel (888-692-6435)
Contact: sales@angel.com
Web site: www.angel.com



 





RightNow Technologies - www.rightnow.com


NetLert Communications - www.netlert.com


Lumenvox - www.lumenvox.com


GN Netcom - www.jabra.com


Plantronics - www.plantronics.com


Sennheiser - www.sennheiserusa.com


VXI - www.vxicorp.com


Avaya


Infradapt


Interactive Intelligence








 

 

 

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