Buyer's Guide Directory
Computer Telephony Integration
Are your reps struggling to keep customers happy, achieve FCR and decrease escalated calls? Ulysses Learning provides conversation skills training to leaders and associates to ensure readiness for anticipating and satisfing customers’ needs.
For the past 18 years, Ulysses Learning has been helping contact centers improve conversations at the point of contact between reps and customers and reps and coaches by leveraging proven content and blended learning approach.
Our solutions include ServiceMentor™, CoachingMentor™, QualityMentor™, SalesMentor™ and Leadership Development. They use our proven Judgment@Work methodology and blend simulation-based e-Learning with other performance improvement components that have been validated through extensive research, client results and ongoing analysis. Help your service organization be primed and equipped with the skills needed for gaining your customer’s confidence and trust.
One reason our training is so successful is because we tailor our training methods to our audiences, taking into consideration their learning style and level of experience including:
• Just-in-time training and coaching, which provides instruction in small snippets at the right time for the learner
• Self-directed, self-paced learning that accommodates different learning styles
• Peer mentoring so learners can share experiences
“Customers should be at the center of what we do. We could have spent a lot of time figuring out training and coaching best practices by ourselves. Instead, we partnered with Ulysses Learning to determine what makes a good customer experience – and trained our employees to make that happen.” – V.P., Customer Service, Utility Company
Deliver the customer service your customers demand by choosing contact center training with proven results.
Nortel - www.nortel.com
Verint - www.verint.com
Interactive Intelligence - www.inin.com
Cisco Systems, Inc. - www.cisco.com
Aspect Software, Inc. - www.aspect.com
Advanced Voice Solutions, Inc. - www.advancedvoice.com
Alston Tascom, Inc. - www.alstontascom.com
AmCom - www.amcomsoft.com
AmDEV Communications - www.amdevcomm.com
Centurion - www.centonline.com
Charmed Telephone Integration - www.charmed.nl