Call Center Times

Buyer's Guide Directory



Contact Center Analytics, Speech Analytics, Text Analytics


 
 

PARLANCE CORPORATION

Parlance uses analytics and adaptive speech automation to get callers to the right place in a business without the effort and frustration of IVR's, Auto Attendants, and hold queues.  For more than two decades, Parlance solutions have helped deliver the caller experiences customers demand, and the impact enterprise businesses crave.  

www.parlancecorp.com

For more information contact:
Mark Bedard, Director of Marketing
PARLANCE CORPORATION
400 W. Cummings Park
Woburn, MA 01801
Phone: 888.700.6263
Email: mbedard@parlancecorp.com
 
 
 
 
 
Expivia is a full service 21st century omni-channel contact center with its DNA grounded in high end customer care and sales programs. Our management team has worked for some of the largest, most complex brands in the USA.
 
We are a U.S. based PCI Compliant brick and mortar organization located in Erie,
Pennsylvania with 100% American associates. Currently, Expivia operates 500 universal
stations and is currently in expansion mode.
 
Working together with some of the most exacting clients in the marketplace has placed
us in a unique position to understand the needs of highly complex customer service,
inbound marketing, and sales programs. We understand the dynamics of selling, based
on our years of outbound B2B and customer based B2C outbound calling.
 
Expivia is a leader in some of the newest CRM technologies such as Chatbot/Texting
Artificial Intelligence, Video Customer service along with advanced speech analytics. We
can help any organization employ these technologies as a part of their omni-channel
services to their customers. We can help guide organizations through the contact center
marketing channels of today and tomorrow.
 
 



 
"Listen to Your Customers, Improve Your Business"
 
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are enabled by insight and feedback in real-time, they can dramatically improve the rate and speed of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, CallMiner has consistently ranked number one in customer satisfaction, including recent surveys conducted by DMG Consulting and Ovum. For more information, please contact CallMiner at (781) 547-5666, or visit www.callminer.com.
 
 
 
 
 
 
 
 
 

 

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