Call Center Times

Buyer's Guide Directory


IVR Solutions

 
 
About CallFinder:
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.
 
Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities

Contact Information:
www.mycallfinder.com
1-800-639-1700
1795 Williston Road, Suite 200
South Burlington, VT 05403 
 
 
ethosIQ

Headquartered in Houston, Texas, ethosIQ’s cloud and premised-based software has been delivering business intelligence to multinational corporations and government agencies since 2009. ethosIQ’s award-winning software collects, correlates and leverages data from multiple, disparate systems, empowering organizations to make informed, real-time decisions. ethosIQ's software solutions provide analysis and actionable insights that enable clients to deliver a better customer experience while ensuring operational efficiencies and maximizing technology investments. ethosIQ presents the data that enables decisions in minutes, not days or weeks.
 
ethosIQ processes and analyzes raw data through the Customer Engagement Platform (CEP). The CEP software gathers data from voice, web, multimedia, back office and HR, to then convert the information into invaluable business intelligence.  ethosIQ focuses on three software verticals: eCCR (ethosIQ Customer Care Reporting), eUMS (ethosIQ Utility Management Service) and eLRM (ethosIQ License Resource Management).
 
ethosIQ’s eCCR helps clients measure and manage the customer’s journey throughout their environment. eCCRallows call centers to see results in real-time, review agent productivity, examine cradle-to-grave lifecycle of calls, report IVR utilization, manage call flow and much more.
 
In addition, ethosIQ’s offers eUMS, a solution that provides users the ability to collect, correlate and leverage universal utility data in real-time. eUMS manages lifecycle accuracy of order placement and payment of invoices.
 
ethosIQ also provides eLRM, which provides users the ability to monitor license utilization, configuration and HR and IT integration. eLRM eliminates the lengthy and expensive process of traditional license monitoring.
 
Regardless of the service(s) deployed, ethosIQ’s solutions help clients increase revenue and efficiency, decrease operating cost, maintain capacity for growth and change and improve service and support through data analysis in real time.
 
For more information:
Phone: 1-888-ethosIQ

 

 
USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP.  Whether through SIP Trunking or on our TDM platform, we deliver connectivity and enhanced security for your business. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering.  USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration.  And, we SAVE you MONEY!  Download our handy product guide to learn more, or visit us at www.usad.com or contact us at 888-872-3787, or sales@usad.com.

 

 
Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.
 
We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
 
For more information on IVR solutions: http://thetaylorreachgroup.com/technology-acquisition/
 
 
 
Altivon builds some of the largest, most complex contact center solutions. We focus on understanding your needs first and foremost, then design, deploy, support and evolve the best-fit solution. Altivon has focused exclusively on delivering contact center solutions for more than 25 years.
 
Keeping up with contact center technology and trends can be daunting. Altivon can help you form and execute your strategy for elevating customer experience, enhancing employee engagement and evolving operations. Our project teams consist of best in class project managers, solution architects, application consultants, implementation engineers, software developers, quality engineers and trainers. These individuals are certified on key technologies and are expert in their deployment.
 
Give your customers choice and flexibility. Reduce their effort with solutions built around self-service, callbacks, process automation and more. Give your agents greater insight into the customer journey and leverage real-time analytics to guide complex interactions. Get the most out of your operation through performance monitoring and workforce management.
 
Founded in 1989, Altivon operates across North America with deployments internationally. We have delivered contact center solutions based on leading contact center technologies since 1997. We are the only Genesys partner to deploy solutions on all their technology platforms--PureEngage, PureConnect and PureCloud.
 
Keep up on the latest news and trends through our blogebooks and other resources.
 
Learn about our productsservices and solutions at www.altivon.com.
 
Contact Info
info@altivon.com
866-982-5848
Connect with us on 
FacebookTwitter and LinkedIn.
  


Vocalcom 
VIDEO LINK 

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction. 

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want! 

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform. 

Contact Us
http://www.vocalcom.com/en/t1/contact-us 
Call Us: 1-888-622-5266 
Email
webleads@vocalcom.com 
Web site
www.vocalcom.com 
Worldwide Locations
http://www.vocalcom.com/en/offices
YouTube
http://www.youtube.com/vocalcom 
Twitter
https://twitter.com/vocalcom 
Facebook
https://www.facebook.com/vocalcom 

 
BBN Technologies - www.bbn.com


Siemens Communications, Inc. - www.usa.siemens.com


Walsh Media - www.walshmedia.com


Great Voice - www.greatvoice.com


Tuvox, Inc. - www.tuvox.com


Voxeo - www.voxeo.com


Accessline Communications - www.accessline.com


Accuva Technologies - www.accuva.net


Audium - www.audiumcorp.com


Big Cat Systems - www.bigcat.net


Engenic - www.engenic.com

 

Copyright © 2009 Call Center Times