Buyer's Guide Directory
Parlance uses analytics and adaptive speech automation to get callers to the right place in a business without the effort and frustration of IVR's, Auto Attendants, and hold queues. For more than two decades, Parlance solutions have helped deliver the caller experiences customers demand, and the impact enterprise businesses crave.
For more information contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.
Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities
1795 Williston Road, Suite 200
South Burlington, VT 05403
Headquartered in Houston, Texas, ethosIQ’s cloud and premised-based software has been delivering business intelligence to multinational corporations and government agencies since 2009. ethosIQ’s award-winning software collects, correlates and leverages data from multiple, disparate systems, empowering organizations to make informed, real-time decisions. ethosIQ's software solutions provide analysis and actionable insights that enable clients to deliver a better customer experience while ensuring operational efficiencies and maximizing technology investments. ethosIQ presents the data that enables decisions in minutes, not days or weeks.
ethosIQ’s eCCR helps clients measure and manage the customer’s journey throughout their environment. eCCRallows call centers to see results in real-time, review agent productivity, examine cradle-to-grave lifecycle of calls, report IVR utilization, manage call flow and much more.
In addition, ethosIQ’s offers eUMS, a solution that provides users the ability to collect, correlate and leverage universal utility data in real-time. eUMS manages lifecycle accuracy of order placement and payment of invoices.
ethosIQ also provides eLRM, which provides users the ability to monitor license utilization, configuration and HR and IT integration. eLRM eliminates the lengthy and expensive process of traditional license monitoring.
Regardless of the service(s) deployed, ethosIQ’s solutions help clients increase revenue and efficiency, decrease operating cost, maintain capacity for growth and change and improve service and support through data analysis in real time.
For more information:
USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. Whether through SIP Trunking or on our TDM platform, we deliver connectivity and enhanced security for your business. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Download our handy product guide to learn more, or visit us at www.usad.com or contact us at 888-872-3787, or firstname.lastname@example.org.
At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.
Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.
Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!
Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.
Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us: 1-888-622-5266
Web site: www.vocalcom.com
Worldwide Locations: http://www.vocalcom.com/en/offices
BBN Technologies - www.bbn.com
Siemens Communications, Inc. - www.usa.siemens.com
Walsh Media - www.walshmedia.com
Great Voice - www.greatvoice.com
Tuvox, Inc. - www.tuvox.com
Voxeo - www.voxeo.com
Accessline Communications - www.accessline.com
Accuva Technologies - www.accuva.net
Audium - www.audiumcorp.com
Big Cat Systems - www.bigcat.net
Engenic - www.engenic.com