Call Center Times

Buyer's Guide Directory



Monitoring and Recording Solutions

 
 
 

Calabrio 

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suite—including call recording, 
quality management, workforce management and multichannel voice-of-the-customer analytics—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE—available in the cloud, on-premises, or in a hybrid environment—empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

Calabrio has been developing and deploying customer engagement-focused solutions since 2007 to provide solutions for organizations across industries with 5 to 50,000 seats. In a big market that is only getting bigger, Calabrio has emerged as a disruptive player in the new world of customer and employee engagement. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. Developed from the ground up, the integrated Calabrio ONE suite is elevating workforce optimization from a commodity-focused on call recording to mission critical technology for the entire enterprise.

Find more at calabrio.com and follow @Calabrio on Twitter.  ResourcesDemo Center.

Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
 
 
 
 
About CallFinder:
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.
 
Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities

Contact Information:
www.mycallfinder.com
1-800-639-1700
1795 Williston Road, Suite 200
South Burlington, VT 05403
 

Numonix 

Numonix offers the single most versatile unified communications and Skype recording solution for businesses and service providers, featuring over 300 customization options, a Windows 10-like tile dashboard, and enhanced omni-channel playback. All advanced features are included at no extra charge and you have 100% control over how you experience your recordings and your agent/customer data.

Numonix’s RECITE recording solution (unified communications and Skype for Business) takes a unique approach to solving the customer service, compliance and risk mitigation challenges contact centers and enterprises face when interacting with customers. Not only do we enable the capture and storage of all interactions, but we empower businesses to finally structure the recording, storage and reporting the way they want to. Other recording providers offer some flexibility in how businesses manage recorded interactions, but not to the extent Numonix does. Rather than offering flexibility in integration capability, for example, we provide 300+ customization options to easily and quickly craft the recording solution business’s need for their specific challenges.
 
With extreme versatility comes the ability to generate the precise customer and agent intelligence needed to make real improvements in sales, service, compliance and dispute resolution, as well as dramatically reduce operational costs.
 
Only Numonix offers…
·         Real-time, proactive self-monitoring system to ensure proper operation and continued uptime of the recorder. 
·         Omni-channel playback - displaying the call, agent video, chat and call details all in a single window. 
·         Hybrid PBX capability to centrally capture interactions from a multitude of PBXs simultaneously.
 
Links:
 
Phone: +1-855-NUMONIX
Phone: +1-561-952-2600
Email: info@numonixrecording.com

 

 
 

OrecX 

The founders of OrecX developed one of the industry's first ever call recording solutions back in the 1980s. Today, OrecX offers the industry's most affordable and easy to use, open-source based call recording software designed for contact centers, financial institutions and communication service providers. Our full suite of software includes premise and cloud-based total call recording, quality monitoring, mobile recording and screen recording - installed remotely in just 30 minutes.
 
Serving millions of users in over 3,000 call centers in 190+ countries, OrecX successfully helps businesses improve customer service, reduce liability (dispute resolution) and improve compliance (PCI-DSS, HIPAA, etc.). OrecX software is offered free for 30 days. You can try it at http://www.orecx.com/request-demo/.
 
OrecX is compatible with all leading communications platforms including Asterisk, BroadSoft, freeSWITCH, GENBAND, Metaswitch, Avaya, Cisco, Mitel, Fonality and ShoreTel.
 
-Full-featured commercial version at half the price of the competition
-Same-day return on investment (ROI)
-No installation costs
-Up and running in 30 minutes
-Simple no-cost localization/customization
-High profile customers include Nationwide, Allstate, Teleperformance, Convergys, --Budget Van Lines, IKEA and NTT.
 
Contact –
 
OrecX Links:
 
“You guys are really great. If you ever need a recommendation for a show or prospective customer, please let me know. I am more satisfied with OrecX than any vendor I have EVER used!! (Joseph Coll, Bruck Law Offices)
 
 
 

 
"Listen to Your Customers, Improve Your Business"
 
CallMiner believes that resolution is the fundamental driver of positive customer experiences. When contact center agents and others responsible for customer engagement are empowered by insight and feedback in near real-time, they can dramatically improve the rate of positive outcomes. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including seven Speech Technology implementation awards in the past five years, CallMiner customers have been recognized for unparalleled success in leveraging Eureka interaction analytics to attain their business goals and objectives. www.callminer.com.
 

Case Studies:
Mercedes-Benz Financial Services Drives to Best in Customer Service with Help from CallMiner Interaction Analytics
Afni Improves CSAT, Sales and FCR with Automated Analytics
CallMiner Interaction Analytics Delivers Higher Call Center Quality at Lower Cost for Law Firm
Stoneleigh rewards Agent Compliance with Insights from CallMiner Interaction Analytics

Press Release
Press Release
Press Release

 
 





Onvisource - www.onvisource.com 

Knoah Software - www.knoahsoft.com

VPI Corporation - www.vpi-corp.com

OAISYS - www.oaisys.com


ASC Telecom - www.asctelecom.com


NICE - www.nice.com



 

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