Call Center Times

Buyer's Guide Directory



Mystery Shopping and Remote Monitoring





GC SERVICES

GC Services is one of the nation’s largest privately-held multi-channel and multi-lingual customer contact center outsource providers in the United States. For over 58 years, GC Services has provided award-winning outsource solutions including customer care and accounts receivable management solutions for both public and private sectors across many industries. With an average client tenure of 13 years (many having 20, 30, 40, and even 50+ years of partnership), we have built a solid reputation through our ability to deliver superior results while maximizing customer value and minimizing operational costs, all while protecting and promoting our clients’ brands.

We provide customer care and accounts receivable business process outsourcing solutions for partners from virtually every industry, including automotive, banking, computer manufacturing and consumer electronics, financial services, retail, shipping and transportation, telecommunications, utility, and governmental sectors too. Our contact center solutions handle a wide variety of services such as new account activations or new enrollments, general account inquiries, bill explanations, service transfers, payment arrangements, order taking and tracking, upsells and cross-sells, retention services, email, web chats, as well as other back office services (e.g. mail processing, account research, and damage claims).

Companies rely upon GC Services for the knowledge and expertise of our tenured, experienced workforce, our proven award-winning programs, our dedication to excellence, and our willingness to share innovative and best-practice ideas. Our processes ensure that we deliver the highest level of customer care, compliance, and performance results.

Consistency, dedication, professionalism, and trust are what you can rely upon with GC Services. 

 

XzamCorp
MARKET RESEARCH PLUS “XzamCorp”

Outside Quality and Market Research Fieldwork

Existing programs or new projects. Since 1998.

We enjoy helping businesses clean-up and create QA (call center auditing), customer service evaluation (mystery-shops), satisfaction research (surveys), and call center programs.

We’re looking for client partners that want classy, careful service.

Jared Ray, President/Owner
7757 Auburn Road, Suites 23 & 24
Concord, OH 44077
(877) XzamCorp (992-6267
Direct: (440) 413-5311
jray@xzamcorp.com

Website: www.xzamcorp.com

www.callcenterrecovery.com

LinkedIn: http://www.linkedin.com/company/xzamcorp/products?trk=tabs_biz_product

Issue-spotting checklists:
http://www.xzamcorp.com/call-contact-center-question-clouds-how-to-list.html
http://www.xzamcorp.com/customer-service-evaluation-questions-how-to-list.html
http://www.xzamcorp.com/customer-satisfaction-research-questions-how-to-list.html 

 


Vocal Labs - www.vocalabs.com 

 

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