Buyer's Guide Directory
Mystery Shopping and Remote Monitoring
Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.
We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
GC Services is one of the nation’s largest privately-held multi-channel and multi-lingual customer contact center outsource providers in the United States. For over 58 years, GC Services has provided award-winning outsource solutions including customer care and accounts receivable management solutions for both public and private sectors across many industries. With an average client tenure of 13 years (many having 20, 30, 40, and even 50+ years of partnership), we have built a solid reputation through our ability to deliver superior results while maximizing customer value and minimizing operational costs, all while protecting and promoting our clients’ brands.
MARKET RESEARCH PLUS “XzamCorp”
Outside Quality and Market Research Fieldwork
Existing programs or new projects. Since 1998.
We enjoy helping businesses clean-up and create QA (call center auditing), customer service evaluation (mystery-shops), satisfaction research (surveys), and call center programs.
We’re looking for client partners that want classy, careful service.
Jared Ray, President/Owner
7757 Auburn Road, Suites 23 & 24
Concord, OH 44077
(877) XzamCorp (992-6267
Direct: (440) 413-5311
Vocal Labs - www.vocalabs.com