Call Center Times

Buyer's Guide Directory




Real-Time Communication Services



Inova Solutions

Call to Action!!!

Let Inova Solutions, Inc. provide real time alerting when you need it most – when your contact center is:

• Experiencing higher call volumes than normal
• Hold times are increasing
• Service levels are out of range
• Other performance thresholds are exceeded

For over 30 years Inova has been the choice of world class contact centers. We provide alerting on:

• Wallboards (digital signage TVs, LCDs, LEDs)
• Manager desktop PCs
• PopUps on agent desktop PCs
• Email alerts to mobile devices
• Mobile and desktop PC dashboards

See your numbers they way you need to see them! We can integrate many other sources of data into your alerting strategy as well.

  
Altivon builds some of the largest, most complex contact center solutions. We focus on understanding your needs first and foremost, then design, deploy, support and evolve the best-fit solution. Altivon has focused exclusively on delivering contact center solutions for more than 25 years.
 
Keeping up with contact center technology and trends can be daunting. Altivon can help you form and execute your strategy for elevating customer experience, enhancing employee engagement and evolving operations. Our project teams consist of best in class project managers, solution architects, application consultants, implementation engineers, software developers, quality engineers and trainers. These individuals are certified on key technologies and are expert in their deployment.
 
Give your customers choice and flexibility. Reduce their effort with solutions built around self-service, callbacks, process automation and more. Give your agents greater insight into the customer journey and leverage real-time analytics to guide complex interactions. Get the most out of your operation through performance monitoring and workforce management.
 
Founded in 1989, Altivon operates across North America with deployments internationally. We have delivered contact center solutions based on leading contact center technologies since 1997. We are the only Genesys partner to deploy solutions on all their technology platforms--PureEngage, PureConnect and PureCloud.
 
Keep up on the latest news and trends through our blogebooks and other resources.
 
Learn about our productsservices and solutions at www.altivon.com.
 
Contact Info
info@altivon.com
866-982-5848
Connect with us on 
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