Call Center Times

Buyer's Guide Directory




Real-Time Communication Services


 

 
About CallFinder:
CallFinder® is a leading provider of cloud-based speech analytics technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. We deliver our highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. CallFinder indexes and categorizes 100% of your customer-agent interactions in near real-time, transforming the unstructured, unleveraged data contained within conversations into actionable business intelligence so you can improve agent performance and positively impact the customer experience.
 
Let CallFinder Help Your Business
· Gain visibility into the voice of your customers
· Monitor agent script and regulatory compliance
· Enhance workforce training
· Manage quality monitoring
· Analyze and improve business processes
· Discover revenue opportunities

Contact Information:
www.mycallfinder.com
1-800-639-1700
1795 Williston Road, Suite 200
South Burlington, VT 05403

 

ethosIQ

Headquartered in Houston, Texas, ethosIQ’s cloud and premised-based software has been delivering business intelligence to multinational corporations and government agencies since 2009. ethosIQ’s award-winning software collects, correlates and leverages data from multiple, disparate systems, empowering organizations to make informed, real-time decisions. ethosIQ’s software solutions provide analysis and actionable insights that enable clients to deliver a better customer experience while ensuring operational efficiencies and maximizing technology investments. ethosIQ presents the data that enables decisions in minutes, not days or weeks. 

ethosIQ processes and analyzes raw data through the Customer Engagement Platform (CEP). The CEP software gathers data from voice, web, multimedia, back office and HR, to then convert the information into invaluable business intelligence. ethosIQ focuses on three software verticals: eCCR (ethosIQ Customer Care Reporting), eUMS (ethosIQ Utility Management Service) and eLRM (ethosIQ License Resource Management).

ethosIQ’s eCCR helps clients measure and manage the customer’s journey throughout their environment. eCCR allows call centers to see results in real-time, review agent productivity, examine cradle-to-grave lifecycle of calls, report IVR utilization, manage call flow and much more.
In addition, ethosIQ’s offers eUMS, a solution that provides users the ability to collect, correlate and leverage universal utility data in real-time. eUMS manages lifecycle accuracy of order placement and payment of invoices.
 
ethosIQ also provides eLRM, which provides users the ability to monitor license utilization, configuration and HR and IT integration. eLRM eliminates the lengthy and expensive process of traditional license monitoring.
 
Regardless of the service(s) deployed, ethosIQ’s solutions help clients increase revenue and efficiency, decrease operating cost, maintain capacity for growth and change and improve service and support through data analysis in real time.
 
For more information:
Phone: 1-888-ethosIQ

  


Inova Solutions

Call to Action!!!

Let Inova Solutions, Inc. provide real time alerting when you need it most – when your contact center is:

• Experiencing higher call volumes than normal
• Hold times are increasing
• Service levels are out of range
• Other performance thresholds are exceeded

For over 30 years Inova has been the choice of world class contact centers. We provide alerting on:

• Wallboards (digital signage TVs, LCDs, LEDs)
• Manager desktop PCs
• PopUps on agent desktop PCs
• Email alerts to mobile devices
• Mobile and desktop PC dashboards

See your numbers they way you need to see them! We can integrate many other sources of data into your alerting strategy as well.

 







Symon - www.symon.com


Spectrum - www.specorp.com


Texas Digital - www.txdigital.com


 




 


 

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