Call Center Times

Buyer's Guide Directory



Scripted Messaging





AMTELCO

AMTELCO is the trusted supplier of Communications Applications and Software Solutions to Call Centers in all vertical markets, as well as System Developers, for over 36 years. We are well known across the planet for our innovative ideas, patents, integration capabilities, and call center solutions.

With a strong background in the telephone answering service industry, AMTELCO's primary focus is to design Rock Solid systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, AMTELCO's specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance.

Today, AMTELCO is in all 50 of the United States and in more than 40 other countries either operating a solution locally or from our cloud-based infrastructure. Millions of telephone calls, text messages, secure communications a day are instantly and accurately processed by AMTELCO software throughout the world.

For more information on AMTELCO, please call 1-800-356-9148 and ask to speak with a sales representative or send an e-mail to info@amtelco.com


Gary A. Pudles, CEO & President of AnswerNet
2325 Maryland Road Suite 150
Willow Grove, PA 19090
www.AnswerNet.com
Marketeers@AnswerNet.com
Phone: (800) 411 – 5777
Fax: (215) 659-6486

AnswerNet provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies as well as Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.

To learn more, contact us at 1-800-411-5777 or www.AnswerNet.com


Vocalcom
VIDEO LINK


At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.

Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us: 1-888-622-5266
Email: webleads@vocalcom.com
Web site: www.vocalcom.com
Worldwide Locations: http://www.vocalcom.com/en/offices
YouTube: http://www.youtube.com/vocalcom
Twitter: https://twitter.com/vocalcom
Facebook: https://www.facebook.com/vocalcom 



 

Copyright © 2009 Call Center Times