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Call Center Times

Buyer's Guide
Site Selection Services


 

 

JEFF PAPPAS
Managing Director - BIO - pdf version

jeff.pappas@esmithrealty.com
o: (214) 696-4364
c: (214) 725-7802

E SMITH REALTY PARTNERS ROLE 
As Managing Director for E Smith Realty, Jeff Pappas represents corporate clients on a national and international basis, managing their global real estate strategy through location advisory and labor market analytics. With over 22 years of experience, Jeff is vital in assisting companies in identifying, evaluating, and selecting the optimal location for their capital investments.


CAREER HIGHLIGHTS
• Conducted site analysis projects in every region of the United States and
Canada, as well as multiple markets within Europe, Asia, Latin America, and
Africa.
• Widely published on site selection issues and methods, labor market analysis
and economic development; recent topics include: labor market evaluation,
labor force trends and emerging international BPO markets.
• Keynote Speaker at the Devott Global IT and Sourcing Summit 2015 in
Tianjin, China.

PREVIOUS EXPERIENCE
• Experience includes location analysis, economic research, financial analysis,
site evaluation, real estate negotiations, strategy assessments, and marketing
analysis.
• Negotiated over 6 million square feet of call center locations in areas that
include the US, Canada, Mexico, Central and South America, the Caribbean,
United Kingdom, Asia and the Philippines.


PROFESSIONAL AFFILIATIONS/RECOGNITION
• Power Broker of the Year – 2010, 2011, 2012, 2013 & 2014 – D CEO
Magazine
• Top Broker in DFW – 2014 – Dallas Business Journal
• Top 50 Site Consultants in the United States – 2014 – Consultant Connect
• Top 50 Latin America Power Ranking List – 2011 & 2012 - Nearshore
Americas

EDUCATION
Jeff earned a Bachelor of Behavioral Science degree in Communications from Hardin
Simmons University, where he also played collegiate soccer. He is an active member
and donor of the Nasher Sculpture Center, AT&T Performing Arts Center and is a
major underwriter for Café Momentum in Dallas.

 



The Taylor Reach Group, Inc. 

Established in 2003, The Taylor Reach Group is an award winning, call, contact center and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Phoenix, Ottawa, Ireland and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.

 

Our services include;

 * Customer Experience Assessments and Benchmarking

 * Contact Center Strategic Assessments

 * Contact Center Audits and Benchmarking

 * Training Curriculum Design and Development

 * Technology Selection

 * Operational Model Development

 * Omni-Channel, Multi-Channel

 * Outsourcing/Offshore Suitability Assessments

 * In-Sourcing Assessments

 * Home Agent Assessment

 * Process Improvement

 * Knowledge Management

 * Site Selection

 * Organizational Design & Development

 * Best Practices

 * Whitepapers & Research Projects,

At Taylor Reach we stand behind our consulting work and we add value to our clients’ call center operations. Get in touch with us to learn how we can increase your efficiency, operational processes & procedures, and more importantly the Return on Investment (ROI)!  When we are asked to implement Taylor Reach Group consulting recommendations outlined in a Strategic Assessment report, you will achieve a minimum of a 300% ROI in just 4 months! No catches, no strings attached, just 300% in 4 months-guaranteed. 

More than 15,000 call/contact center agent positions globally employ Taylor Reach designed contact center operational models; we have the knowledge and experience to help your center management.

thetaylorreachgroup.com 

twitter @colinsataylor

LinkedIn https://ca.linkedin.com/in/colintaylor 

 
White papers:
 
Press releases:
 
Case studies:
 
 

  



Cassidy Turley
Cassidy Turley San Diego is the local market leader in commercial real estate services. The company’s regional presence includes more than 160 professionals in five local offices. Selected as one of the "Best Places to Work in San Diego" by the San Diego Business Journal in 2012 and one of “The Most Admired Companies in San Diego” by SD Metro Magazine in 2011, the firm completed more than 1,300 transactions totaling over $1.2 billion last year.

Our Services
Our offices serve owners, investors and tenants with a full continuum of integrated services – including capital markets, tenant representation, corporate services, project leasing, property management, project and development services, and research and consulting. Our professionals specialize in industrial, investment, office, life sciences, medical, retail, multi-family, restaurant/fast food, and healthcare property types as well as undeveloped land. We represent more than 150 million square feet of industrial, office and retail properties and manage more than 2.5 million square feet on behalf of institutional, corporate and private clients. In 2011, we completed more than $350 million in investment transactions.

Swanson Developments, LP
Swanson Developments, LP owns and manages millions of square feet of industrial, commercial and retail/office property, owns hundreds of acres of real estate for future development, and is in the construction business. In 2000, the family tradition continues as Joseph Swanson's four children Debby, Joe Jr., Carmel and Adam as well as Debby's husband Bruce and Carmel's husband Tom became actively involved in the company's daily operations

Mohr Partners
Call Center Services
For more information, you can visit our Mohr Call Center website at www.mohrcallcenter.com or contact us at mohrinfo@mohrpartners.com.

Advising companies on the optimal location for call centers is a core competency at Mohr Partners, a global corporate real estate service firm. Since 1986, Mohr has been the key advisor on numerous projects for call center operations and corporations. Our broad base of services has earned Mohr Partners a preeminent reputation as a “one source” provider of creative approaches and flawless execution of call center strategies.

Our services include:

Call Center Site Selection
Market / Research Analysis
Comparative Financial Analysis
Lease Negotiation Expertise
Tax Abatement / Incentive Negotiations
Project / Construction Management
Lease / Contract Review
Post-Project Evaluations
Strategic Services and Planning
International Capability

Research & Site Selection Services

Mohr Partners has a full time research and site selection team to provide services from demographic studies to GIS mapping to market research. Our analysts conduct over 2,000 research and site selection projects annually, giving them insight into markets across the U.S.

Effective site selection requires sophisticated quantitative and qualitative analysis. Points for consideration include:

Labor Force Analysis
Population Studies
Social Factors
Economic Factors & Incentives
Call Center Saturation
Community Cost Comparison
Property Availability & Costs

We identify the factors that are of highest importance to you and create a matrix to rank city alternatives, resulting in a customized decision making template.

Based on accepted paradigms, Mohr Partners creates and maintains “Top Ten” cities lists for major metropolitan areas and smaller markets.


 

 

 

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