Call Center Times

Buyer's Guide Directory




Staffing Solutions for Call Centers

 

HRMC (Human Resource Management Center)

HRMC is focused on helping call centers find the FASTEST (and most intelligent) way to final interviews!  Its flagship product, HRMC AcclaimSM, helps contact centers break free from outdated, resume-centric, hiring processes and leverage the power of artificial intelligence to quickly identify the best candidates and automatically schedule them for next steps. 

From the candidate’s perspective, the process is highly engaging.  Whether from a computer, tablet, or mobile device, candidates gain a realistic job preview, are questioned about core qualifications and experience, and participate in challenging, work-related assessments.  Successful candidates are then asked to progress to the next step in the process.  All this is typically done in a SINGLE, 20-25 minute session! (this means losing fewer qualified candidates) 

From an employer’s perspective, Acclaim opens the door to a wider audience of potential job candidates by making the entire process “resume optional.” Employers work with HRMC to taylor the process from beginning to end… and they have insight and control over the process from initial job posting through candidate scheduling.  Acclaim also features, a series of powerful, on-demand reports.  Whether it’s querying your database for candidates with specific skills, or performing a detailed adverse impact analysis, we’ve got you covered! 

To experience a demo of HRMC Acclaim or to discuss your specific needs with a call center hiring expert, call HRMC at 800-749-4960 or email us at sales@hrmc.com 

HRMC also offers a host free articles and white papers related to artificial intelligence in the hiring process.

 

 
Employment Technologies is the leading developer of employment simulations, giving businesses Hire Confidence™. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.

Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.

Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations® and more than double the accuracy of predicting job success compared to traditional testing methods. People who score highest of the EASy Simulation® for Contact Center Agents are twice as likely to:

• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times

In addition to the company’s Contact Center simulation, other proven products for this industry include EASy Simulation® for Team Leaders, EASy Simulation® SimulTask, and EASy Simulation® SkilTrak. We also offer clients an opportunity to brand their entire hiring process through our EASy View program.
 
To speak with a simulation consultant, call Employment Technologies at 877.382.3279. You can also learn more by visiting their website – www.EmploymentTechnologies.com.
 



GCS

GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:

1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations

Outsourced Centers
Our Contact Center activities include integrated voice and non-voice services. Everything from Customer Service to Claims Processing handled through our high speed and secure network. We professionally process the information you need to keep your customers returning and your business running.

Customer Service
Account Servicing
Content Moderation
Case Registration
Reverse Logistics
Data Entry
Claims Form Processing
Help Desk
Social Media Care

Staffing

GCS provides front line, support, and management staff for all call center and back office operations. We have the process to identify, screen, train, and staff your call center team. Whether we manage the complete program or assist you with part of your staffing needs, we use the same process developed and refined over 25 years in the contact center industry. Choose the level of service that works for you.

Turn-Key Contact Center Staff
Hiring for new positions
Management Team Development
Project Expansion, Transitional, Seasonal and Staff Augmentation

Consulting

GCS has managed programs in many industries. We understand how to size the workforce and integrate self-service technology to balance cost and customer satisfaction. We have installed more than 75 centers and managed thousands of programs. We will provide the data, facts, and plans you need to make the right decisions. Call us today to tap our experience and real life solutions to meet your organization’s goals.

For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027

 

 



Dorigan+Associates

Dorigan + Associates’ goal is to provide superior recruitment services to Call Center, Emerging Software Technology, and Food Industry clients. We have made effective placements in our targeted industries for more than fifteen years. We continue to succeed by developing and maintaining relationships with talented professionals, thoroughly understanding specific hiring requirements and closely matching candidates professionally and culturally.

We provide retained and contingency search services for our targeted base

Dorigan + Associates has an exceptional reputation for combining integrity and efficiency for our clients and applicants.

Contact:
Connie Dorigan
503-635-8565
Visit - www.dorigan.com
Email - condor1@dorigan.com
LinkedIn








FurstPerson - www.furstperson.com

Richard L. Bencin & Associates - www.rlbencin.com

Manpower - www.manpower.com

Limra International - www.limra.com

Sanford Rose Associates - www.sanfordrose.com


 

 

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