Buyer's Guide Directory
Staffing Solutions for Call Centers
Employment Technologies is the leading developer of employment simulations, giving businesses Hire Confidence™. Our talent prediction systems use simulation technology to create an interactive, online test-drive for job applicants based on real-life customer situations and compelling storylines. They are immersed in the challenging role of a contact center agent, transforming employment testing from “words on a page” to immersive problem-solving scenarios.
Once a decision is made to integrate simulations into your hiring process, training and set-up is “challenge free” and takes just a few hours. HR personnel can share the simulations with candidates onsite or remotely. Results are easy to understand and available 24/7. On-going customer care from Employment Technologies’ experienced team is available to all clients.
Our award-winning products are offered under the industry’s widely recognized brand name, EASy Simulations® and more than double the accuracy of predicting job success compared to traditional testing methods. People who score highest of the EASy Simulation® for Contact Center Agents are twice as likely to:
• Communicate with clarity and enthusiasm
• Discover customers’ true needs
• Resolve customer issues and complaints
• Expedite customer requests to avoid extended hold times
In addition to the company’s Contact Center simulation, other proven products for this industry include EASy Simulation® for Team Leaders, EASy Simulation® SimulTask, and EASy Simulation® SkilTrak. We also offer clients an opportunity to brand their entire hiring process through our EASy View program.
To speak with a simulation consultant, call Employment Technologies at 877.382.3279. You can also learn more by visiting their website – www.EmploymentTechnologies.com.
Stanley Staffing is the nation’s premier call center staffing firm. Founded in 1997 and HQ in Cleveland, Ohio; we have 38 offices and $200M in revenues… Stanley Staffing specializes in staffing call center with agents and middle management. We have staffed call centers in over 45 markets nationally with companies like: Moen, American Greetings, MTD Products, Oracle, Jo-Ann Fabrics, ICT Group, S&P Data, IRMC, HSBC, Charter One Bank, Lockheed Martin, Time Warner, AT&T Wireless, Sprint, First Energy, Summa Health Systems, & American Red Cross.
The key to our longevity is our differentiation from a typical staffing firm. We focus on hiring smarter to improve call center performance and retention. We have three main competitive advantages:
1) Our Selection Process. We utilize IBM’s 5 Categories of Candidate Analysis. Job Fit, Cultural Fit, Behavioral Fit, Skill/Knowledge Fit, & Personality Fit. Our assessments are embedded within the 5 “Fits” analysis and include: behavioral, skill, simulation, personality, & professionalism assessments. We customized our selection process to each client.
2) Our Data Analytics. We identify key characteristics/traits that are unique to top performers and longer retained employees. Middle/Bottom performers do not have these traits. We call them Performance and Retention Indicators. We target recruit agents that have these qualities.
3 Our Retention Program. Our 8 point retention program includes employee surveys throughout the first 90 days of employment, retention circle, 6 building blocks of retention, and more.
We offer: temporary, temporary-to-hire, direct hire, and on-site programs nationally.
GC Services is one of the nation’s largest privately-held multi-channel and multi-lingual customer contact center outsource providers in the United States. For over 58 years, GC Services has provided award-winning outsource solutions including customer care and accounts receivable management solutions for both public and private sectors across many industries. With an average client tenure of 13 years (many having 20, 30, 40, and even 50+ years of partnership), we have built a solid reputation through our ability to deliver superior results while maximizing customer value and minimizing operational costs, all while protecting and promoting our clients’ brands.
We provide customer care and accounts receivable business process outsourcing solutions for partners from virtually every industry, including automotive, banking, computer manufacturing and consumer electronics, financial services, retail, shipping and transportation, telecommunications, utility, and governmental sectors too. Our contact center solutions handle a wide variety of services such as new account activations or new enrollments, general account inquiries, bill explanations, service transfers, payment arrangements, order taking and tracking, upsells and cross-sells, retention services, email, web chats, as well as other back office services (e.g. mail processing, account research, and damage claims).
Companies rely upon GC Services for the knowledge and expertise of our tenured, experienced workforce, our proven award-winning programs, our dedication to excellence, and our willingness to share innovative and best-practice ideas. Our processes ensure that we deliver the highest level of customer care, compliance, and performance results.
Consistency, dedication, professionalism, and trust are what you can rely upon with GC Services. Please contact us at 713.776.6625 or via email at email@example.com to discuss how our programs can match your goals and objectives. Visit us at www.gcserv.com.
GCS manages contact centers for our clients. We deliver first class customer interactions in any channel. Our proven process is scalable. Our approach is cost effective. We match your needs with the right location, talent and training for success. GCS lives the contact center business. GCS excels in three areas:
1) Omni-Channel Support in one of our Outsourced Centers
2) Staffing and Management in our Client’s Centers
3) Consulting and Training for any phase of Contact Center Operations
Our Contact Center activities include integrated voice and non-voice services. Everything from Customer Service to Claims Processing handled through our high speed and secure network. We professionally process the information you need to keep your customers returning and your business running.
Claims Form Processing
Social Media Care
GCS provides front line, support, and management staff for all call center and back office operations. We have the process to identify, screen, train, and staff your call center team. Whether we manage the complete program or assist you with part of your staffing needs, we use the same process developed and refined over 25 years in the contact center industry. Choose the level of service that works for you.
Turn-Key Contact Center Staff
Hiring for new positions
Management Team Development
Project Expansion, Transitional, Seasonal and Staff Augmentation
GCS has managed programs in many industries. We understand how to size the workforce and integrate self-service technology to balance cost and customer satisfaction. We have installed more than 75 centers and managed thousands of programs. We will provide the data, facts, and plans you need to make the right decisions. Call us today to tap our experience and real life solutions to meet your organization’s goals.
For more information visit GCSagents.com or call George Simons at 704 647.9621 x 6027
Q-Solutions Group is an implementation and consulting firm focused exclusively in the Contact Center environment. Our forte is optimizing our clients’ call centers by enhancing their scheduling systems, improving their current process, optimizing their queue structure, and bettering management techniques. We implement solutions that will capitalize upon and optimize center functionality which results in “right sizing” call center staffing, or in many cases expanding call capacity while avoiding costly center expansion.
Typically 70% to 80% of call center costs are directly associated with your agents. Our clients on average capture savings of 17% of agent operating costs while at the same time maintaining or improving their service levels, thus providing a true win-win solution for you and your customers!.
IS YOUR CENTER OPERATING AS EFFICIENTLY AS POSSIBLE?
THE Q-SOLUTION CHALLENGE TO FIND OUT!
4M HR LOGISTICS
TEMP TO HIRE
WE ARE MORE THAN JUST ANOTHER STAFFING COMPANY. WE DELIVER SOLUTIONS AND EXCELLENCE THAT ENHANCE YOUR BOTTOM LINE AT A PRICE YOU CAN AFFORD.
WE SHARE THE RISKS SO WE CAN IMPROVE YOUR PROFITS.
OUR MISSION IS TO ESTABLISH A LONG-TERM CUSTOMER PARTNERSHIP BASED ON OUR ABILITY TO PROIVDE QUALITY CANDIDATES AND A SERVICE THAT EXCEEDS YOUR EXPECTATIONS.
SMALL COMPANY – BIG CAPABILITIES.
WE ARE ABLE TO MAKE DECISIOINS WITH THE SPEED AND FLEXIBILITY OF A SMALL COMPANY – WITH THE EXPERIENCE AND MANAGEMENT CAPABILITIES OF A LARGE BUSINESS.
EVERY DAY WE STRIVE TOWARD OUR CORE VALUES
QUALITY/EXCELLENCE – WE MAKE THE BEST MATCH FOR YOU USING OUR COMPREHENSIVE SCREENING AND CANDIDATE SELECTION PROCESSES.
INTEGRITY – WE DO THE RIGHT THING, EACH TIME, EVERY TIME, KNOWING OUR CUSTOMERS ARE OUR MOST SIGNIFICANT ASSET.
RESPONSIVENESS – OUR TEAM PROVIDES QUICK TURN AROUND TO FILL YOUR OPEN POSITIONS AND KEEP YOUR INFORMED OF OUR PROGRESS.
CUSTOMER SERVICE – OUR GOAL IS TO MAINTAIN A LONG TERM RELATIONSHIP THAT WILL MEET OR EXCEED YOUR REQUIREMENTS AT A PRICE YOU CAN AFFORD
LOCAL, REGIONAL, GLOBAL
Dorigan + Associates’ goal is to provide superior recruitment services to Call Center, Emerging Software Technology, and Food Industry clients. We have made effective placements in our targeted industries for more than fifteen years. We continue to succeed by developing and maintaining relationships with talented professionals, thoroughly understanding specific hiring requirements and closely matching candidates professionally and culturally.
We provide retained and contingency search services for our targeted base
Dorigan + Associates has an exceptional reputation for combining integrity and efficiency for our clients and applicants.
Visit - www.dorigan.com
Email - firstname.lastname@example.org
Founded in 2004, Clear Harbor is a specialty co-sourcing outsourcing firm providing customer support and BPO services to B2C and B2B companies in these industries: insurance, medical claims, cable and telecom, consumer electronic, and general consumer goods. Services: customer and tech support, new customer care, inbound billing inquiries, account maintenance, billing adjustments, credit card processing, appointment scheduling, reverse logistics, service call scheduling, inbound sales calls, and warm outbound sales calls. The company is a strategic partner to clients, providing an interactive approach to customer care. An Inc. 500/5000 company, Clear Harbor has operations in the eastern Caribbean, utilizing English-as-a-first-language agents. Hear from Clear Harbor client, Maryellen Abreu, Director of Global Technical Support, iRobot, about the advantages of working with a customer care service provider: http://www.clearharbor.biz/resource_center/index.html For more information visit www.clearharbor.biz OR contact Errol Greene: email@example.com
FurstPerson - www.furstperson.com
Richard L. Bencin & Associates - www.rlbencin.com
Manpower - www.manpower.com
Limra International - www.limra.com
Sanford Rose Associates - www.sanfordrose.com