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EMS, Inc.

As a recognized leader in Customer Service Outsourcing, EMS, Inc. provides a 360 degree customer care program that meets all of your customer contact needs. We offer highly scalable and highly-efficient customer service and technical support solutions for all types of businesses. Each of our client’s programs are built from the ground up to meet their specific needs.

EMS, Inc. is interested in investing people and processes for your company and developing a partner relationship. Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat and direct marketing. EMS representatives are available 24 hours a day to supply your customers with the help they need when they need it.

Customer acquisition and retention are essential to an organization's success so every EMS, Inc. representative not only receives extensive program training but also thorough training in customer relationship management. Our representatives in turn provide outstanding customer maintenance and enhanced core relationships.

For additional information or a free quote contact us at sales@emscrm.com or call 1(800)233-8811.


GC SERVICES

GC Services is one of the nation’s largest privately-held multi-channel and multi-lingual customer contact center outsource providers in the United States. For over 58 years, GC Services has provided award-winning outsource solutions including customer care and accounts receivable management solutions for both public and private sectors across many industries. With an average client tenure of 13 years (many having 20, 30, 40, and even 50+ years of partnership), we have built a solid reputation through our ability to deliver superior results while maximizing customer value and minimizing operational costs, all while protecting and promoting our clients’ brands.

We provide customer care and accounts receivable business process outsourcing solutions for partners from virtually every industry, including automotive, banking, computer manufacturing and consumer electronics, financial services, retail, shipping and transportation, telecommunications, utility, and governmental sectors too. Our contact center solutions handle a wide variety of services such as new account activations or new enrollments, general account inquiries, bill explanations, service transfers, payment arrangements, order taking and tracking, upsells and cross-sells, retention services, email, web chats, as well as other back office services (e.g. mail processing, account research, and damage claims).

Companies rely upon GC Services for the knowledge and expertise of our tenured, experienced workforce, our proven award-winning programs, our dedication to excellence, and our willingness to share innovative and best-practice ideas. Our processes ensure that we deliver the highest level of customer care, compliance, and performance results.

Consistency, dedication, professionalism, and trust are what you can rely upon with GC Services. Please contact us at 713.776.6625 or via email at business.development@gcserv.com to discuss how our programs can match your goals and objectives. Visit us at www.gcserv.com.




 

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