Call Center Times

Buyer's Guide Directory



Voice and Data Solutions

AireSpring

 

Founded in 2001, AireSpring is an award-winning provider of high-volume telecommunications solutions including Long Distance, Toll Free, DIA, TDM, Voice and Fax over IP (VoIP/FoIP), and SIP Trunking.  As one of the top providers of call center traffic in the US, we process over 30 billion calls per year and deliver innovative connectivity and enhanced security solutions to thousands of businesses nationwide.  AireSpring provides fully managed and connected end-to-end, next-generation solutions for high volume call centers:

  • 6/6 billing with 6 digit rounding and no penny minimum

  • U.S. Outbound/Inbound flat rates or NPA/NXX rate decks available

  • No short duration penalties

  • High CPS assignment (calls per second)

  • Highest Call Completion Percentage (ASR)

  • International dialer termination rate decks available for over 60 countries including the UK, Australia, New Zealand, Singapore, and China.

AireSpring’s FREE AireCare Portal gives you the power to track and manage all of your voice traffic data:

  • Daily usage and account balance information

  • Order and manage your own DIDs instantly

  • Calls/Minutes/Charges per Originating IP

  • CPS (Calls per second) per hour

  • ASR (Answer-seizure ratio) per hour

  • Daily CDRs (Call Data Records) available

AireSpring has received numerous industry awards for “Product of the Year,” “Best Telecom Deal,” “Best in Show,” and “Top Recommended Vendor”.  For more information go to our website at www.airespring.com or contact Kevin Griffo, Senior VP Wholesale Services at +1.818.738.1996; kevin.griffo@airespring.com; skype: kevin.griffo.airespring, or send an email to sales@airespring.com.

 

USA Digital

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP.  Whether through SIP Trunking or on our TDM platform, we deliver connectivity and enhanced security for your business. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering.  USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration.  And, we SAVE you MONEY!  Download our handy product guide to learn more, or visit us at www.usad.com or contact us at 888-872-3787, or sales@usad.com.

 
 
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.
 
Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.

 

 


RDI Corporation - Winning Smart

RDI Corporation was founded in 1978 and is headquartered in Blue Ash, Ohio a suburb of Cincinnati. RDI’s clients range from mid-sized corporations to distinguished Fortune 500 companies. RDI provides precise business solutions through a fully integrated outsourcing model. RDI's motto "Winning Smart" sums up its value proposition of helping clients strategize, connect and win with their customers. RDI’s extensive service offerings include: Digital Marketing, Creative Design and Branding, Managed IT Services, robust Contact Center services and Market Research.

RDI’s consultative approach paired with implementable solutions, make it an all-encompassing business solutions provider.

AWARDS
2014 Implementation of the year, IEX Systems
2011 & 2014 Fast 55, Cincinnati Business Courier
2014 ACG Deal Makers Award
2014 NICE Customer Experience and Operational Efficiency Award

2009 -2014 “Top 50” Teleservices Agency
- Customer Interaction Solutions Magazine


Media Center Link:
http://corporate.rdidemo.com/media-center.html#




TSI-A Telecommunications Leader

TSI’s (
www.tsicorp.net) product portfolio includes a variety of products, such as Toll Free and Long Distance Termination. However, our focus is a premium quality, high call completion, dialer product designed for Call Center traffic...where every call counts!

TSI is a privately held, facilities-based carrier with consistent ownership, serving the wholesale and retail markets for 27 years. We are extremely proud of our ability to excel in an industry dominated by large corporations and consolidations.

Contact:
Tanya Youvan
V.P., Business Development & Marketing
TSI

www.tsicorp.net
http://www.linkedin.com/pub/tanya-youvan-mba-m-s/25/72b/706/
(800) 706-5199 (Toll Free)
213.943.2026 (Office)
800.709.5166(Fax)




Vocalcom
VIDEO LINK

At Vocalcom, we believe innovation and technology have too often failed to penetrate Contact Centers because of the complexity of their design & implementation. By providing a comprehensive set of innovative capabilities, designed with the end user in mind, we give managers a fast & simple access to contact center best practices & rich-media engagement. Organizations of all sizes can provide personalized experiences while radically improving loyalty, sales performance, & business agility - an amazing experience for employee and customers while creating deep and powerful customer connections - Across every channel - At every interaction.

Our primary focus is to enable companies to scale up and down quickly with “instant-on” capabilities. Our cloud contact center solution is designed from ground up to rapidly respond to business changes, and quickly push out new market offerings while improving the effectiveness of every customer interactions - with no IT support required. Vocalcom has designed cutting-edge solutions that provide all the new capabilities you need to create great multi-channel customer experiences - all from the cloud within an intuitive and easy to use application. Awesomely Powerful and Easy-to-Use. That’s what makes Vocalcom so different.

Simplicity for the business users. Rich functionality for the enterprise. For any company looking for a fast and simple way to give agents a complete customer view, cross-channel service capabilities, collaboration tools and bring rapid innovations to customer interaction channels, Vocalcom is changing the game. Our portfolio of on-demand customer engagement solutions can be rapidly deployed with minimal investment and no IT support. Your customer benefit from a faster, smarter and more responsive customer service at every touch point, whether on mobile devices, the web, social media, in-store, or on the go. That’s all customers want!

Transform your contact center into a successful customer engagement center. Always on, always connected. Vocalcom powers meaningful, real-time customer connections enabling businesses to create rich customer interactions, and great multi-channel customer experiences. Our solutions are designed to enhance the profitability of every customer engagement while reducing costs. Organizations typically see a 30% reduction in training time, 40% in average handle time (AHT), +37% in fast first contact resolution (FCR), +40% in agents productivity, +300% in outbound contact rates. All powered by the Vocalcom Customer Platform.

Contact Us: http://www.vocalcom.com/en/t1/contact-us
Call Us: 1-888-622-5266
Email: webleads@vocalcom.com
Web site: www.vocalcom.com
Worldwide Locations: http://www.vocalcom.com/en/offices
YouTube: http://www.youtube.com/vocalcom
Twitter: https://twitter.com/vocalcom
Facebook: https://www.facebook.com/vocalcom


PowerHouse Consulting, Inc.

“We simplify complex business processes.”

Founded by Kathleen Peterson in 1987, PowerHouse Consulting is an internationally recognized management consulting firm specializing in all aspects of Contact Centers and Telecommunications. We offer Strategic Planning, Contact Center Assessments and Solutions, Telecommunications Assessments, IT Assessments, Workforce Optimization, Outsourcing Management, Custom Learning Programs, and Procurement Management. Chief Vision Officer Kathleen Peterson is a sought-after expert in the in the field of Customer Experience.

PowerHouse works with top leaders across Fortune 500 companies to develop plans that align operational practices with corporate vision. We combine business savvy and technical acumen to yield quick, practical, and cost-effective results. We have collaborated with hundreds of clients across the U.S. and Canada - working with organizations of differing sizes and with varying budgets. PowerHouse has performed assessments for Contact Centers ranging from five to 3000 seats and across industries. These include B2B, Catalog/eCommerce, Education, Financial Services, Government, Healthcare, Insurance, Marketing/Media, Non-profit, Technology, Telecommunications, and Utilities. Dozens of repeat clients continue to be our best endorsement.


As members of the Society of Communications Technology Consultants (SCTC), PowerHouse has no formal relationships with vendors of telecommunications, cabling related equipment, or software. We are the two-time recipient of the Members’ Choice Award - Best in Class, Best Consultancy Company in the Americas Region - from ContactCenterWorld.com. PowerHouse is certified as a WBE in MA and NY and as a DBE in MA and NH.

Kathleen is widely published and has shared her humor, philosophy, and experience in keynotes in the US, London, Paris, Turkey, Dubai, and Hong Kong. Kathleen’s insightful Rants and Raves are featured monthly in Call Center Times. Her new book, Backstage at the Customer Experience: Musings for Contact Center Leaders, is available on Amazon.

Contact us at info@powerhouse1.com or call Chris Hastings, PowerHouse President at 603-488-0203. Visit us at www.powerhouse1.com.

 

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