Call Center Times

Buyer's Guide Directory

Web Training

Caras Training

Caras Training is a consultative training organization which specializes in customer service, sales, retail and coach learning and development programs. We work with clients to improve the way their front line staff engages with customers and prospects in the store, in the boardroom, on the phone and by email. Our clients include publicly traded corporations, privately held companies and non-profit organizations.

We create highly customized learning modules and implementation programs that go far beyond what pre-packed or canned training content can achieve. Custom audio, video, case studies, and elearning reduce training time and increase adoption of new skills for companies and departments of all sizes.

Clients get powerful methodology for influencing customers and prospects and creating long-lasting relationships.

Consider a collaboration with us when your firm needs to make the most of every interaction with customers and prospects. That’s how our training solutions become your powerful results. By phone, email, live chat or in person, your sales, service and support teams can do more in less time when they know how.

Ronna Caras
President, Caras Training


Established in 2003, The Taylor Reach Group is an award winning, Call/Contact Center and Customer Experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Sydney, Phoenix, Ottawa, London, Ireland and Beijing and Bangalore.
We are vendor agnostic and do not partner with technology or outsource agencies. All of consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. We offer our services with a risk-free guarantee and have a perfect 100+ NPS.
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Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management issues including customer care, sales, lead generation, and technology. Today, the site offers a wide variety of resources for contact center professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the "event site," CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts, roundtables, and other online events. In addition, the site offers a wide variety of resources for contact center professionals including white papers, case studies, a vendor directory, featured columns, free, offers, and online training classes.

In 2007 mycrmexchange was created as a world wide networking space for contact center/customer care professionals where they can share their thoughts on operational and business issues with their peers. Participants will be able to contact their peers through various common denominators such as subject matter, location, etc. Each member receives their own ‘space’ on the site where they can create their own blogs, list their areas of interest and expertise, and upload photos, if they wish. Members will be able to blog in public forums where they can express their views on various issues and will be able to seek out other members in various groups by different profile information and subject matter.


Communico Ltd. 

Communico Ltd. is a training/consulting company that partners with organizations to create meaningful and memorable customer experiences. The heart of our approach is MAGIC®, which stands for Make A Great Impression on the Customer™. 

MAGIC® is a system of assessment, training, coaching and reinforcement that builds a culture of exceptional service. Our MAGIC of Customer Relations program provides a gold standard for phone, face-to-face and e-mail/chat contacts, and is used by award-winning organizations throughout the world. Adopting these proven best practices leads to differentiated service and a branded customer experience. 

Employee engagement is key to customer engagement. Our programs help associates communicate in a way that strengthens relationships. And, we provide specific tools to exceed help them exceed expectations and foster loyalty. 

Our services are tailored to your audience so they are immediately practical and relevant. We offer leadership sessions, service vision and strategy development, and a wide range of training programs, presentations, and webinars, including: 

• The MAGIC of Customer Relations 
• MAGIC Coaching Program 
• MAGIC E-Mail/Text Writing 
• MAGIC of Relationship Selling 
• MAGIC of Collections 
• MAGIC Employee Engagement 
• MAGIC Team Building 
• Mastering MAGIC in Difficult Situations 
• Write to the Point/Technical Writing 
• Presentation and Facilitation Skills 
• Certification Programs 

Measurable results include improved customer and employee experience, higher service levels, increased employee satisfaction and engagement, as well as industry recognition and awards. 



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