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Classifieds/Events

Contact/Call Center Events/Announcements/Classifieds

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


Job Opening: Corporate Automotive Service BDC Director

Napleton Automotive Group is seeking a Corporate Service BDC Director to join our team at our centralized business development center in Arlington Heights, IL! This individual will oversee the centralized BDC department that supports all of our dealerships. This individual will manage the BDC team that consists of about 40 individuals, and will ensure that our Business Development Center is providing the best possible service to Napleton customers.

Click Here for Details!


 

Complimentary Webcast: Wednesday, June 19th – Ahead of the KPI Curve - How Visual Assistance Delivers Across all Contact Center Metrics – Presented By: TechSee

For decades, contact centers have battled to meet the KPIs that measure operational efficiency and customer service excellence. In fact, improving one metric has often damaged results for the others.

But now an emerging technology – Remote Visual Assistance - is enabling agents to exceed all their targets across FCR, AHT, CES and NPS. Watch this Technology Showcase to experience exactly how Visual Assistance works and what it can do for your business. 

https://www.crmxchange.com/webcast/kpicurve/techseejune2019.asp


Complimentary Best Practices Webcast: Thursday, July 11thBest Practices for Workforce Management– Discussed by Calabrio, Verint, NICE

Workforce management has long been defined as ensuring that the right number of agents with the right skills are available at the right time to deliver the right level of support to customers. Panelists offer best practices that can be adapted to meet the needs of today’s rapidly evolving contact center environments.

https://www.crmxchange.com/roundtable/bestpracticeswfm/july2019.asp


Complimentary Webcast: Tuesday, July 16th – Speech Analytics - Insights, Guidance and IVR Innovation– Presented By: Gridspace

There are numerous speech analytics solutions to utilize in your contact center. As you evaluate your existing speech analytics solution and/or looking to add this valuable tool, keep in mind there are similarities but also distinct differences. In this showcase, you will gain a better understanding of those differences.

https://www.crmxchange.com/techshow/speechanalytics/gridspacejuly2019.asp


Complimentary Webcast: Thursday, July 25th – Workforce Optimization 2.0 - How Innovation is Shaping the Next Generation of Contact Center Agents– Presented By: Talkdesk

The era of "optimizing" your workforce is over. Modern contact centers must not only utilize their workforce to its fullest potential, but they also have to find ways to keep agents engaged, empowered, and fully focused on the customer experience. Agent empowerment requires a combination of trust and technology. 

Join this session to find out how you can use both to nurture your investment in your most valuable resource--your contact center team. https://www.crmxchange.com/webcast/nextgenagents/talkdeskjuly2019.asp


Complimentary Webcast Case Study: Wednesday, July 31st - Case Study - Building New Roads to Greater Productivity and Efficiency With QA and Analytics– Presented By: CallFinder

Automating agent scoring is key to improving both contact center performance and the customer experience while boosting the bottom line.  You have heard how putting speech analytics and transcription solutions in place in the contact center offers significant business benefits. Now, we can show you how the process works.

Just like your company, RoadVantage, the fastest growing finance and insurance automotive aftermarket specialist, is powered by a passion to create the best possible customer experience.   If you are obsessed with your CX, register now and see what you can do. https://www.crmxchange.com/webcast/casestudyqa_analytics/callfinderjuly2019.asp


Complimentary Webcast Best Practices Discussion: Tuesday, August 6th – Best Practices Discussion – How to Deliver an Effortless Customer Experience– Presented By: CRMXchange

Organizations that actively focus on helping people solve problems quickly and easily are often the most successful at building customer loyalty. During this webcast we will discuss a broad range of AI, Intelligent Call Routing, and Omnichannel applications that have been proven to inspire successful effort reduction.

https://www.crmxchange.com/roundtable/delivereffortlesscx/august2019.asp


Complimentary Webcast: Thursday, August 15th - Long and Short Term Forecasts and Weekly to Interval Staffing Requirements– Presented By: Genesys

There is an art to workforce management consistency that many of us ignore.  If I make a long-term staff plan, does it translate to a consistent short term schedule?  Does my long-term forecast tie out to my interval forecast?

In this session, we will discuss how our math and assumptions change as we move our focus from long term planning to scheduling to real-time management.  We’ll offer tips for determining accurate staffing and forecasting models at all levels of detail. https://www.crmxchange.com/webcast/forecastsandstaffing/genesysaug2019.asp


Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.

  • Single-story construction
  • Open floor plan with multiple conference facilities and training rooms
  • Executive offices, lunch and break rooms
  • Outdoor patio
  • Fully sprinklered
  • OC12 Electronics DTA link via AT&T
  • Multiple telecom providers
  • Multiple fiber rings
  • Multiple T-1’s servicing building
  • Electrical 2000 amp 3-phase
  • EPS 6000, 300kVa UPS system
  • 7.23/1,000 Parking Ratio - Free
  • Excellent Hwy 26 access

Contact: David C. Squire, SIOR
503.972.5505 - dsquire@ngkf.com

Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.
Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.