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Call Center Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


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State Of Customer Service Report - Microsoft, KLM and 500+ Leaders On The Future
Customer Service leaders are faced with an increasing pressure to support a rising number of customers more quickly whilst maintaining a personal approach. Incite Group wants to get to the bottom of where exactly CS leaders are spending their time and money, and what should be on your priority list for 2018.

The annual Incite Group, State of Customer Service Survey, will give you in-depth insights from 500+ respondents on the key issues and opportunities your peers see in 2018, and new statistics to benchmark your own performance against.

Microsoft, KLM, Estee Lauder all contributed - Download the exclusive State of Customer Service here: https://bit.ly/2JfXSjH

The 20+ page briefing covers:

The biggest issues for in-house customer service leaders in 2018: Such as, why over half of respondents put understanding their customers as their greatest challenge

Priorities for 2018 and beyond: Where customer service executives are spending their budget, and where they’re looking to invest in the next 6-12 months

Benchmark yourself against the competition: Find out in order which topics are deemed essential for 2018 – and what is being researched for the future

Personalised, Proactive or Effortless? Find out how brands are creating outstanding service for 2018 and why self-service is on the rise

Access your exclusive whitepaper copy here: https://bit.ly/2JfXSjH
I hope it’s of use!
Hayley

Hayley Dunn
The Incite Group
Global: +44 (0)207 375 7236
Email: hayley@incite-group.com

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EXCEPTIONAL CALL CENTER OPPORTUNITY CHARLOTTE MSA

LEASE UP TO 8,500 SF CLASS A BUILDING
NEAR CHARLOTTE & ASHEVILLE

  • 48 modern workstations in place.
  • Room for 100+ seats.
  • High speed Pangaea Fiber and VOIP at reasonable rates.
  • Excellent workforce with call center experience.
  • Near retail and food outlets.
  • Kitchen, break room and ADA compliant restrooms.
  • Large training and conference room.
  • Will subdivide as needed.
  • Available immediately for short, medium, or long term lease.
  • Purchase option also available.
  • Excellent security with access control to all areas.
  • Excellent parking with 100+ lighted spaces.

Contact Ken Bortner
500 West Street
Rutherfordton, NC 28139
828.447.6471
kbortner@650west.com for more information
www.rutherfordcommercial.com 
Subject to prior lease or sale.

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Complimentary Webcast Every Thursday: All-In-One Cloud Contact Center Solution - Genesys

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2018 CSPN Customer Experience Conference | Toronto, Canada | May 14-16, 2018

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Complimentary Webcast: Tuesday, May 1st - No More Stilted Robotic Conversations: 5 Steps To Smooth Dialogue - Presented By: West

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Complimentary Virtual Conference: "Shaping The Journey Of The Connected Customer"

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Complimentary Roundtable Webcast: Analytics And Business Intelligence

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Complimentary Webinar:  Why Your MDM Single Customer View Will Fail GDPR - Melissa Advocates Risk Analysis To Ensure GDPR Readiness
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Complimentary Technology Showcase Webcast: Technology Showcase - Practical Applications of AI In Customer Service - Verascape

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Complimentary Tech Tank Webcast: Ring For The Future Of Workforce Management

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Complimentary Webcast: Connecting With Your Customers Where It Matters Most - UJET

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Complimentary Webcast: When Agents And Supervisors Collaborate In The Cloud - Presented by NICE

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Complimentary Webcast: The 7 Compliance Commands For Customer Experience - PACE

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Complimentary Webcast: Build A Customer-Centric Mindset Across Generations - [24]7.ai

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Complimentary Webcast: 5 Steps For Getting Digital Transformation Right To Meet Modern CX Demands - Five9

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Complimentary Webcast:  Bringing It Together: How Better Contact Center Plans Lead To A Better Operation - Genesys

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Complimentary Tech Tank Webcast:  Tech Tank - Enhancing Customer Engagement With Omni-Channel Self Service - Aspect, Inbenta, and inContact

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Complimentary Webcast:  An Adaptive Response To The Changing Workforce - Engaging Employees In Today's Contact Center - NICE

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Complimentary Webcast:  Stop Asking Customers What You Already Know: Enter The Age Of Intent - [24]7

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Complimentary Webcast: Workshop: SMS Text --What's Right 4 U? - West

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Complimentary Webcast:  Managing Training: Who, What, and When! - Genesys

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Complimentary Webcast:  Transform The Digital Customer Experience - 24-7

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Complimentary Roundtable Webcast: Roundtable - Innovations And Trends In Customer Service - CallMiner, inContact, Verint

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Complimentary Webcast: Saving With Toll-Free Least Cost Routing Can Help You Better Serve Your Customers - thinQ

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Complimentary Webcast: Enhance Customer Service Experience With On-Demand Automation - EdgeVerve

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Complimentary Tech Tank Webcast: Analytics And Quality Assurance - Tech Tank - inContact, dvsAnalytics, CallMiner

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Complimentary Webcast:  What Is The Future Of Customer Service? - Verint

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Complimentary Webcast:  AI Or Humans - Finding The Customer Experience Sweet Spot - 24-7

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Complimentary Webcast:  Improving Capacity Planning: Why Models Are Important! - Genesys

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Complimentary Webcast: Seeing Into Your Blind Spots: Tips To Identify Hidden Opportunities For Improvement - inContact

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Complimentary Webcast: Everything You Wanted To Know About Visual IVR - Ask Questions, Experts Answer - Jacada

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Complimentary Webcast: Using Speech Analytics To Find Contact Center Efficiency and ROI - CallMiner

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Complimentary Roundtable Webcast: - Roundtable - How To Deliver An Effortless Customer Experience - inContact, Verint, Virtual Hold

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Complimentary Technology Showcase Webcast: Technology Showcase - How To Overcome Workforce Optimization Issues - Aspect

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Complimentary Webcast: New Methods And Data That Will Improve Contact Center Forecasting - Presented by: Ric Kosiba, Vice President, Genesys' Decisions Group

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Complimentary Webcast: Hang Up Your 800 Number And Use Chat - Presented by: Leslie Joseph, Senior Director, Product Marketing, [24]7

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Complimentary Webcast: How To Run CX Programs That Generate Significant ROI - CallMiner

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Complimentary Webcast: Best Practices In Workforce Management - Presented by Calabrio, Verint, and Pipkins

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Complimentary Webcast: All-In-One Cloud Contact Center Solution - Genesys

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Complimentary Webcast: Four Strategies To Ensure Agent Happiness And Omnichannel Success - Genesys

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Complimentary Technology Showcase Webcast: Discovering The Right Contact Center Processes For Automation - Technology Showcase - EdgeVerve

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Complimentary Webcast:  Ultimate Guide To Contact Center Software - Virtual Hold

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Complimentary Technology Showcase Webcast: Linking Coaching To Consolidated Performance Dashboards Drives Results - Technology Showcase - Aspect

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Complimentary Roundtable Webcast: Roundtable: IVR And Self-Service - Inbenta, Inference Solutions, Jacada

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Complimentary Workshop Webcast: Workshop: The Connected Digital Experience - Cisco

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Complimentary Webcast: Discovering The ROI Of Call-Back Solutions For Your Contact Center - Fonolo

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Complimentary Webcast: Five Steps To Delivering Exceptional Multilingual Support - GeoFluent by Lionbridge

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Complimentary Tech Tank Webcast: Tech Tank - Customer Delight: Live Demonstrations Of Breakthrough Innovations - inContact, Aspect, Creative Virtual

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Complimentary Webcast: State of IVR - How Omni-channel Is Driving The Evolution Of Voice Self-Service - Nuance

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Complimentary Webcast: Best Practices: Quality Management On The Customer Experience - Zoom International

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Complimentary Webcast: Cure Chronic "Cost Center Syndrome" In Your Contact Center - OpenText

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Complimentary Webcast: Driving Digital Adoption via Customer Intent - The Jacada Contact Hub

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Complimentary Roundtable Webcast: Tech Tank Roundtable: Innovations in Workforce Management 2017

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Complimentary Webcast: Insights That Drive Customer Satisfaction - Evolve IP

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Complimentary Webcast: The Artificially Intelligent Agent: The Role of AI and Chatbots in Customer Engagement - [24]7

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Complimentary Tech Showcase Webcast: Tech Showcase: Customer Engagement Center in the Cloud – Aspect

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Complimentary Webcast: Workshop: Does Your Contact Center Make Or Break The Customer Experience? - West

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Complimentary Webcast: Agent Evaluations: The Cherry-Picking Dilemma - OpenText

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Complimentary Webcast: Clerical Processes Got You Down? Before And After Case Studies With Robotic Automation! - NICE

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Complimentary Webcast: How Data And Analytics Can Turbocharge Your Chat Program - 24-7

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Complimentary Webcast:  The Four Components Of A Great Workforce Process - Interactive Intelligence

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Complimentary Webcast: What Matters When Hiring For Your Contact Center? - HireIQ

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Complimentary Webcast: How To Deliver Omnichannel Customer Engagement, Today! - Genesys

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Complimentary Webcast: Mitigate The Mundane: Getting Started With Robotic Automation - EdgeVerve

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103,279 SF Call Center for Lease - SOLD!!!  

Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
·      Single-story construction
·      Open floor plan with multiple conference facilities and training rooms
·      Executive offices, lunch and break rooms
·      Outdoor patio
·      Fully sprinklered
·      OC12 Electronics DTA link via AT&T
·      Multiple telecom providers
·      Multiple fiber rings
·      Multiple T-1’s servicing building
·      Electrical 2000 amp 3-phase
·      EPS 6000, 300kVa UPS system
·      7.23/1,000 Parking Ratio - Free
·      Excellent Hwy 26 access
Contact:  David C. Squire, SIOR 
                  503.972.5505
                 dsquire@ngkf.com
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Complimentary Webcast: What-If, Cost Versus Service, and Variance Analysis - Interactive Intelligence

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Complimentary Webcast:  Visual IVR In Action - Personalized Customer Experience - Jacada

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Complimentary Webcast:  How Data and Analytics Can Turbocharge Your Chat Program - [24]7

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Complimentary Webcast: Strategies To Attract And Retain A High-Performing Agent Workforce - HireIQ

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Complimentary Webcast: Combining The Virtual And The Real For Customer Engagement Success - Creative Virtual

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