Featured Partner   Minimize

 

 

 

 

 

 

 

 








 

 

 

 









 

 

 





  

 


 

 

 

 

 

  



 

 

 

 

 

 

 

 

 

 


 

 

 

 

 


 

 

 

 




 

 

 

 

 


 

 

 





 

 

 

 

 

 

 

 

 

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


  

 

 

 

 

Call Center Times
  Call Center Classifieds/Events   Minimize

Call Center Classifieds/Events

Are you planning a webcast/webinar, seminar, or the auction of a product designed for the contact center market?

Are you faced with a tight deadline and wish to reach as many contact center professionals with your announcement as quickly as possible?

We invite you to post your announcement today for a nominal fee.

Here is how to send your advertisement:

You may also call our business office at (972) 395-3225 to discuss your advertisement/announcement.


________________________________________________________________________

The 18TH ANNUAL CCW is taking place this June 26-30, at The Mirage in Las Vegas! #CallCenterWeek is one of the oldest and largest CX events, bringing together the largest community of customer care professionals for all things customer service. This includes over 2,000 attendees, 200+ solutions providers, and 155+ expert speakers. Come join us as we share some of the industry’s newest technologies and formats via live demos, site tours, pavilions, innovation panels, keynote sessions, and workshops – strengthening your foundation for future transformation!
 
Featured Keynote Speakers:
  •  Peter Guber Executive Entrepreneur, #1 NYT Best Selling Author, Chairman and CEO, Mandalay Entertainment
  •  Jeff James, VP & General Manager, Disney Institute
  •  Lili Tomovich, Chief Experience Officer & Chief Marketing Officer, MGM Resorts International
  • Thomas M. Feeney, President & Chief Executive Officer, Safelite Group
  • Cecilia McKenney, Executive VP and Chief Customer Officer, Frontier Communications
Register online and use code 18CCW_CALLCENTERTIMES for 10% OFF!
Find out more by downloading our agenda or contact us at enquiry@iqpc.com for more info. 
________________________________________________________________________
Exceptional North Carolina Call Center for Lease


RUTHERFORD CALL CENTER, RUTHERFORDTON, NC 

Here’s a unique opportunity for your company to take advantage of a turn-key call center, centrally located one hour from Charlotte, Asheville, Hickory, NC and Greenville/Spartanburg SC. 8,500 +/- SF is available for short, medium, or long term lease. In the event you purchase the building, you can defray the costs of occupying the second floor with the revenue from the first floor government lease. 

The Rutherford Call Center offers: 

• 8,500 +/- SF of Class A call center space with high ceilings, natural light, great location 
• 48 Steelcase workstations and chairs in place with room for 100 additional seats 
• High speed Pangaea internet in place with plenty of bandwidth 
• Excellent experienced workforce including inbound and outbound calls 
• Generous tenant improvement allowance based on length of lease 
• 100 parking spaces around building for maximum convenience 
• Dedicated reception, training and conference rooms including access control capability 
• Full kitchen and breakroom for operator comfort and productivity 

Find out more about the Rutherford Call Center at www.rutherfordcommercial.com
Please contact Ken Bortner at 828.447.6471 or kbortner@650west.com for more information. Space is subject to prior lease/sale.
_______________________________________________________________________________________________

The Top Five Reasons to Attend the Certified Support Manager and Field Service Manager Courses - Services Strategies

________________________________________________________________________

NorthEast Contact Center Forum
Winter Forum & Holiday Reception Exclusively Sponsored by Aspect

December 12, 2017
Franklin Country Club, Franklin, MA
For details and to register, visit www.neccf.org

________________________________________________________________________

NorthEast Contact Center Forum
Fall Forum Exclusively Sponsored by Adapt

September 19, 2017
Franklin Country Club, Franklin, MA
For details and to register, visit www.neccf.org

________________________________________________________________________

NorthEast Contact Center Forum
16th Annual Conference & Expo
June 13, 2017
Gillette Stadium, Foxborough, MA
The Largest Contact Center Event in the NorthEast!
Sponsorship opportunities available
For details and to register, visit www.neccf.org

________________________________________________________________________

Complimentary Webcast: Tuesday, April 25th - The Man vs. Chatbot Main Event - [24]7

________________________________________________________________________

Contact Center Nation
MidAtlantic Event
Sponsored by Panviva 
April 20, 2017
Stonewall Golf Club, Gainesville, VA
For more details and to register, visit www.contactcenternation.com

________________________________________________________________________

Complimentary Webcast: Tuesday, April 11th - Five Steps To Delivering Exceptional Multilingual Support - GeoFluent by Lionbridge

________________________________________________________________________

Complimentary Tech Tank Webcast: Thursday, April 6th - Tech Tank - Customer Delight: Live Demonstrations Of Breakthrough Innovations - inContact, Aspect, Creative Virtual

________________________________________________________________________

Complimentary Webcast: Tuesday, April 4th - State of IVR - How Omni-channel Is Driving The Evolution Of Voice Self-Service - Nuance

________________________________________________________________________

NorthEast Contact Center Forum
Spring Forum Exclusively Sponsored by Serenova
Franklin Country Club, Franklin, MA
For details and to register, visit www.neccf.org

________________________________________________________________________

Complimentary Webcast: Millennials vs. Boomers - Are There Any Differences? - [24]7

________________________________________________________________________

Complimentary Webcast: Best Practices: Quality Management On The Customer Experience - Zoom International

________________________________________________________________________

Complimentary Webcast: Cure Chronic "Cost Center Syndrome" In Your Contact Center - OpenText

________________________________________________________________________

Complimentary Webcast: Driving Digital Adoption via Customer Intent - The Jacada Contact Hub

________________________________________________________________________

Contact Center Nation
SouthWest Kick Off Event
Exclusively Sponsored by Panviva
Moon Valley Country Club, Phoenix, AZ
For more details and to register, visit www.contactcenternation.com

________________________________________________________________________

Complimentary Webcast: 3 Critical Items to Address For Your Customer Experience Strategy - Virtual Hold Technology

________________________________________________________________________

Complimentary Roundtable Webcast: Tech Tank Roundtable: Innovations in Workforce Management 2017

________________________________________________________________________

Complimentary Webcast: Insights That Drive Customer Satisfaction - Evolve IP

________________________________________________________________________

Complimentary Webcast: The Artificially Intelligent Agent: The Role of AI and Chatbots in Customer Engagement - [24]7

________________________________________________________________________

 

Exceptional Florida Call Center Available For Lease



42,946 square foot turn-key call center is ready for immediate occupancy. This available call center is located in Palatka, Florida outside of coastal storm areas. The property is within close proximity to Jacksonville, Gainesville, Ocala, and St. Augustine cities in Florida.

• Available For Lease
• Potential Incentive Programs Available
• Featuring a Large Conference Room, Three Large Training Areas, and Polished Marble Floors in the Lobby
• 427 Parking Spaces
• Fully Sprinklered
• Electronically Controlled 21+ Zone HVAC System
• Electrical 1,600 Amp 3-Phase
• Large Diesel Powered 400KVA Back-Up Generator Provides Emergency Power to the Entire Building
• Two UPS System Units Within the Building
• All Utilities Are Currently in Service

For more information on this unique opportunity, please contact Premier Development Partners at 216.341.1200 or email directly to:

Spencer Pisczak
President
spencer@premierdevelop.com

Kevin Callahan
Senior Vice President
kevin@premierdevelop.com

________________________________________________________________________

 
________________________________________________________________________
 
________________________________________________________________________
 
________________________________________________________________________

Available Call Center Space in Houston, Texas

 
Two-story office building with 37,680 SF located in the West Belt/Katy Freeway area in Houston, Texas. The property has great access to Beltway 8 and Interstate 10. Previous tenant was a call center.
- For Sale or Lease
- Available February 2017
- Exterior ID Available
- Fully Sprinklered
- 10’ Ceilings
- Mix of Open Space, Closed Office/Training Rooms
- High-Density Parking

Contact:
David Price
713.402.5805
dprice@cresa.com

Ray Lopez
713.491.6350
dprice@cresa.com
 

________________________________________________________________________

 
________________________________________________________________________

3 Tips for a Winning Candidate Experience with CEB Precise Fit

 
As the millennial workforce grows, more candidates find traditional recruiting processes frustrating and burdensome. Adopting processes and technology that appeals to the native tech generation has become more important to establish brand presence and drive business outcomes.
 
This webinar will review insights on how to improve business outcomes, while enhancing the candidate experience for your organization.
 

________________________________________________________________________

Candidate Selection Without Compromises
 
Organizations need to find top talent efficiently and effectively—now more than ever. In fact, our research reveals that 85% of the factors that influence an organization’s growth either entirely or partially concern talent.
 
Organizations struggle to improve hiring outcomes as they continue to face issues related to performance, attrition, and the negative effects of the recruiting process.
 
Download our complementary whitepaperCandidate Selection Without Compromises  to learn how successful companies enhance their recruiting process.
  

________________________________________________________________________

Complimentary Webcast: Workshop: Does Your Contact Center Make Or Break The Customer Experience? - West

________________________________________________________________________

Complimentary Webcast: Agent Evaluations: The Cherry-Picking Dilemma - OpenText

________________________________________________________________________

Complimentary Webcast: Roundtable: Best Practices To Enhance Customer Loyalty And Employee Engagement - Tenacity and Verint

________________________________________________________________________

Complimentary Webcast: Clerical Processes Got You Down? Before And After Case Studies With Robotic Automation! - NICE

________________________________________________________________________

Service Industry Summit - San Diego, CA - Service Strategies

________________________________________________________________________

Complimentary Webcast: How Data And Analytics Can Turbocharge Your Chat Program - 24-7

________________________________________________________________________

Complimentary Webcast:  The Four Components Of A Great Workforce Process - Interactive Intelligence

________________________________________________________________________

Complimentary Webcast: What Matters When Hiring For Your Contact Center? - HireIQ

________________________________________________________________________

Complimentary Webcast: How To Deliver Omnichannel Customer Engagement, Today! - Genesys

________________________________________________________________________

Complimentary Webcast: Mitigate The Mundane: Getting Started With Robotic Automation - EdgeVerve

________________________________________________________________________

Complimentary Webcast: Endless Survey Data? Learn How To Make It Your Most Valuable Asset - Virtual Hold Technology

________________________________________________________________________

103,279 SF Call Center for Lease
Located within the Sunset Corporate Park Master-Planned Campus in Hillsboro, Oregon and currently occupied by Farmers Insurance Call Center, this flexible state-of-the-art communications center is available Q1/18 - potentially sooner.
·      Single-story construction
·      Open floor plan with multiple conference facilities and training rooms
·      Executive offices, lunch and break rooms
·      Outdoor patio
·      Fully sprinklered
·      OC12 Electronics DTA link via AT&T
·      Multiple telecom providers
·      Multiple fiber rings
·      Multiple T-1’s servicing building
·      Electrical 2000 amp 3-phase
·      EPS 6000, 300kVa UPS system
·      7.23/1,000 Parking Ratio - Free
·      Excellent Hwy 26 access
Contact:  David C. Squire, SIOR 
                  503.972.5505
                 dsquire@ngkf.com
_______________________________________________________________________

________________________________________________________________________

Complimentary Webcast: What-If, Cost Versus Service, and Variance Analysis - Interactive Intelligence

________________________________________________________________________

Complimentary Webcast:  Visual IVR In Action - Personalized Customer Experience - Jacada

________________________________________________________________________

Complimentary Webcast:  How Data and Analytics Can Turbocharge Your Chat Program - [24]7

________________________________________________________________________

Complimentary Webcast: Strategies To Attract And Retain A High-Performing Agent Workforce - HireIQ

______________________________________________________________________

Complimentary Webcast: Combining The Virtual And The Real For Customer Engagement Success - Creative Virtual

_______________________________________________________________________

________________________________________________________________________

Complimentary Webcast: Robots In The Contact Center - Are You Ready For The Next Wave? - EdgeVerve 

________________________________________________________________________

Achieve Breakthrough Service Performance - Take Your Service Organization to a New Level in 2016 - Service Strategies Corp

________________________________________________________________________

Complimentary Webcast: Extreme Call Deflection: Utilizing Your Digital Arsenal - [24]7
________________________________________________________________________

Complimentary Webcast: Interactive Text Response Showcase - Bots For Your Customer Service - Aspect

________________________________________________________________________

Complimentary Webcast: A New Twist On Self-Service Metrics: How To Get More CSAT And Cost Control From Classic KPIs - Nuance

_______________________________________________________________________

Complimentary Webcast: Contact Center Of The Future - Are You Ready? - EdgeVerve

________________________________________________________________________

Complimentary Webcast: Score Big In Knowledge Management With Gamification - Verint

________________________________________________________________________

Complimentary Webcast: Staffing and Budgeting in an Age of Continuous Planning- Interactive Intelligence

________________________________________________________________________

Complimentary Webcast: Eliminate Customer Frustration Across All Channels - Virtual Hold

________________________________________________________________________

Complimentary Webcast: Contact Center Of The Future - Are You Ready? - Presented by EdgeVerve

________________________________________________________________________

Complimentary Webcast Roundtable: Best Practices in IVR and Self- Service Roundtable - CRMXchange

________________________________________________________________________

 

Complimentary Webcast: Why Contact Center Agents Hate Coming to Work and What To Do About It - Five9 

________________________________________________________________________

Complimentary Webcast: What Does Happiness Mean To Your Online Customers? The Answer Lies in Virtual Agents! - IntelliResponse
 

________________________________________________________________________

Complimentary Webcast Conference: Journey Of The Connected Customer Virtual Conference - CRMXchange

________________________________________________________________________

Complimentary Tech Tank Webcast:  Tech Tank - Solutions For The Small To Medium Contact Center - CRMXchange

________________________________________________________________________

Complimentary Webcast: Take Your Customers From Random Struggles For Service To An Enhanced Customer Experience - Virtual Hold Technology

________________________________________________________________________

Complimentary Webcast: Preparing For The Future Of Chat - Are You Ready? - [24]7

________________________________________________________________________

Complimentary Webcast: Utilizing Customer Analytics Across The Organization - Calabrio and Interactions

________________________________________________________________________

Complimentary Webcast: Analytics and Business Intelligence - Roundtable

________________________________________________________________________

Complimentary Webcast: Undiscovered Insights - Is Your Desktop Giving You The Information You Need? - Presented by HP
________________________________________________________________________

Before Buying WFO Technology, Listen to this: Two Emerging Changes in the Contact Center Industry

Lately, Bill has begun to detect some striking changes emerging in the contact center industry. Something that has always mystified Bill Durr is the absence of change in the industry. He sees that contact centers really don’t want to buy software, they want to buy results. To be sure, there have been new technologies introduced into the contact center industry but the practice of contact center management has remained largely unchanged while the rest of society and industry has gone through some massive upheavals. There’s a new breed of contact center vendors that is able and willing to provide results.

http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/7/1/3-emerging-changes-contact-center

Host: Bruce Belfiore, CEO & Senior Research Analyst, BenchmarkPortal
Guest Speaker: William Durr, Principal, Contact Center Consulting

________________________________________________________________________

Complimentary Webcast: Support your Customers Through Their Journey in the Connected World – Support.com

________________________________________________________________________
Complimentary Tech Tank Webcast: Tech Tank: Omni-Channel Strategies – Aspect, Enghouse Interactive, NICE

________________________________________________________________________
CallTalk Online Radio Show For The Call Center Industry - Big Data 


________________________________________________________________________
Webinar: Leveraging the Contact Center to Help Customers Embrace Change - Calabrio

________________________________________________________________________
Complimentary Webcast: Facebook Messenger - The Most Disruptive Customer Support Channel Ever - [24]7

________________________________________________________________________
Complimentary Webcast: IVR Modernization - What Customers Want & What to Expect If You Wait - Nuance

________________________________________________________________________
Complimentary Webcast Roundtable: Roundtable - Using Data to Empower the Contact Center – CallFinder, inContact, NICE 
 
________________________________________________________________________

 

 

 

Copyright © 2009 Call Center Times