Two Part Series: The CX Maturity Model - VHT
The challenge: How do you keep up with how consumers think, feel, and act towards your brands?
The most dangerous thing a company can do.....assume they know how their customers think, and that their motivations and preferences will remain the same as technology and channels change. In this two part series we discuss how businesses can adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies.
Part 1: The Customer Experience Maturity Model
September 25, 1:00 pm Eastern
During part one of this series, we will walk through a Customer Experience Maturity Model focused on voice and digital elements.
Part 2: Bringing it all Together: The Powerful CX Experience
October 9, 1:00 pm Eastern
In this session we will have a brief recap the voice and digital phases of the CX Maturity Model. We will continue by discussing: 1. How to bring together the entire CX Maturity Mode 2. Where to go from here - a step-by-step approach to the Maturity Model 3. What a powerful and relevant customer experience looks like regardless of channel.https://www.crmxchange.com/webcast/bringingtogether/vhtoct2018.asp