Complimentary Webcast: Thursday, May 23rd - Quality Monitoring Strategies Reimagined - NICE
May 20, 2019
5/23 Quality Monitoring Strategies Reimagined - NICE
A 2019 ICMI quality management benchmark survey reveals that 65% of quality programs remain highly manual and there is a lack of resources to impact contact center performance. This webinar will cover the benchmark findings on the current state of quality management and how to drive change in your quality program that will result in a greater influence in agent performance and business outcomes.