Challenge Solved: How do we get our leadership team to demonstrate the right service-oriented behaviors to our front line?
Submitted by Ulysses Learning
Help Desk Performance Metrics and KPIs You Need to Be Tracking
By Ashley Thusius, AnswerNet
How New Technology Can Increase the Value of Your Business
Submitted by CallShaper
Revolutionizing Call Centers: How Digital Signage is STILL Transforming the Industry
Submitted by Korbyt
Case Study: How Eurostar Boosted CX 50% by Bridging Language Gaps
By Viviana Bertinetto, Chief Customer Officer, Language I/O
GIG CX vs BPX
Opinion by Clinton Cohen, CEO, iContact BPO
Future-proof Your Call Center with Actually Helpful AI
By Damien Smith, Senior Communications Manager, PolyAI
Advancing the Human Connection with Artificial Intelligence in Call Centers
By Josh Feast, Co-Founder and CEO, Cogito
Technology and a Personal Touch
By John Tschohl, President and Founder, Service Quality Institute
Complimentary Webcast: Tuesday, March 12th - The Dynamic Duo - AI and Humans Amplifying Customer Experiences – NICE
Press Release: 8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization