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Call Center Times - August Newsletter

August 1, 2019

August Newsletter from Call Center Times

This issue features the following:

Improving Retention Rates And Decreasing Employee Turnover
By Sabina Bhatia, Chief Customer Officer, PayActiv

Q&A: How Discover Financial And Royal Bank of Canada Deployed Enterprise Conversational IVR
By Brian Cantor, Principal Analyst and Director, CCW Digital 

The Future Of AI In The Contact Center
Dan Geddes, Support Manager, Jabra

Outbound Telemarketing Script Tips
By Daniela McVicker, Guest Blogger, Quality Contact Solutions

Success Story: 30% Increase In Call Center Effectiveness With GCS Consulting
Submitted by Global Contact Services (GCS)

Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

Outsourcing Language Support Makes It A Breeze To Expand Internationally
Submitted by Outsource Consultants

Rants and Raves! Randomly Timed Musings - Are You Sure...Your Contact Center Is Valued Across The Enterprise?
By Kathleen Peterson, Chief Vision Officer, PowerHouse Consulting, Inc.

Being Seduced Into Fitting In 
By John Tschohl, President and Founder, Service Quality Institute

Clearlink Study: How NPS Impacts Profitability

Signs Your Premise Software Is About To Become Obsolete
Submitted by Cloud Call Center Search

New Research Reveals Employees Are Ready To Be Empowered By Automation Technology
Submitted by NICE

Business Text Messaging For Logistics Organizations
By Dean Garfinkel, TextBetter

Welcoming The Hybrid Workforce
By Dick Bucci, Founder and Chief Analyst, Pelorus Associates

Complimentary Webcast Case Study: Wednesday, July 31st - Case Study - Building New Roads to Greater Productivity and Efficiency With QA and Analytics– Presented By: CallFinder

Complimentary Webcast Best Practices Discussion: Tuesday, August 6th – Best Practices Discussion – How to Deliver an Effortless Customer Experience– Presented By: CRMXchange

Complimentary Webcast: Thursday, August 15th - Long and Short Term Forecasts and Weekly to Interval Staffing Requirements– Presented By: Genesys

Complimentary Webcast: Tuesday, August 20th - How Intelligent Routing Can Deliver the Business Results - Presented by NICE Nexidia

Customer Response Summit - Denver - Execs In The Know - September 16-18, 2019 - EVENT PREVIEW

Leading North American Call Center - Advantage Communications - Adopts AR & AI Technology "Sightline Advantage(TM)"

Nuance Unveils New Lightning Engine

Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments

Invenergy Announces Start Of Commercial Operations Of Santa Rita East Wind Farm

2019 Call Center Book of Lists

2019 Call Center Buyer’s Guide - Leading Providers of Call Center Products and Services – A Call Center Times’ Guide

2019 Call Center Vendor Directory – Leading Providers of Call Center Products and Services – A Call Center Times’ Guide

 

 

 
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