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Call Center Times - March 2024 Newsletter

March 1, 2024

Call Center Times' March 2024 Newsletter

This issue features the following:

 
2024 Market Study: Future of Contact Center Employees
Submitted by Andy Kuang, Customer Management | CCW Digital 
 

Challenge Solved: How do we get our leadership team to demonstrate the right service-oriented behaviors to our front line?
Submitted by Ulysses Learning 

Help Desk Performance Metrics and KPIs You Need to Be Tracking
By Ashley Thusius, AnswerNet  

How New Technology Can Increase the Value of Your Business
Submitted by CallShaper 

Revolutionizing Call Centers: How Digital Signage is STILL Transforming the Industry
Submitted by Korbyt 

Case Study: How Eurostar Boosted CX 50% by Bridging Language Gaps
By Viviana Bertinetto, Chief Customer Officer, Language I/O 

GIG CX vs BPX
Opinion by Clinton Cohen, CEO, iContact BPO 

Future-proof Your Call Center with Actually Helpful AI
By Damien Smith, Senior Communications Manager, PolyAI 

Advancing the Human Connection with Artificial Intelligence in Call Centers
By Josh Feast, Co-Founder and CEO, Cogito 

Technology and a Personal Touch
By John Tschohl, President and Founder, Service Quality Institute 

Complimentary Webcast: Tuesday, March 12th - The Dynamic Duo - AI and Humans Amplifying Customer Experiences – NICE 

Press Release: 8x8 Launches 8x8 Engage™ to Bridge Customer Experience Journey Gaps Across an Organization

 
 

 
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