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Call Center Times - October Newsletter

October 1, 2019

October Newsletter from Call Center Times

This issue features the following:

Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

What Is The Best Way To Establish A Relationship With A Prospect?
Submitted by ASLAN

Business Text Messaging vs. Email: Pros and Cons
By Dean Garfinkel, TextBetter 

Contact Center Management: What Is In A Role?
By Megan Hottman, Operations Manager and Brand Evangelist, Quality Contact Solutions

DALBAR Introduces New Quality Tool For Contact Centers

White Paper: Calling All Candidates: Smart Automation for High Volume, High Touch Hiring
Submitted by HRMC

Paying Attention To Service Pays Off
By John Tschohl, President and Founder, Service Quality Institute

Understand Top Tier Contact Center Operations And Benefits
Submitted by CallExperts

Everything You Need To Know About Huddle Rooms And How They Can Help Your Business
By Jonathan Lutzeier, Huddle Room Specialist, Sencommunications 

Study Results: The State Of Workplace Interference
Submitted by InsideOut Development

STUDY: Delivering On A Digital Excellence Policy: Study Shows Which Insurers are Winning Customers Over
By Shannon Latta, Vice President of Marketing and Communications, Verint ForeSee

Technology Spotlight: Virtual Desktop
Submitted by Cloud Call Center Search

Outbound Telemarketing Is Not Dead
By Megan Hottman, Operations Manager and Brand Evangelist, Quality Contact Solutions

Leverage CRM Data To Boost Traffic And In-store Revenue
By David le Douarin , Co-Founder and CEO, Advalo

Still The One: The Philippines Remains The Top Destination For Offshore Outsourcing
Submitted by Outsource Consultants

Transparent BPO To Open Its Fourth Contact Center

Fortune 500 Retailer CarMax Creating More Than 400 Jobs For New Contact Center In Tempe, AZ

Complimentary Webcast:  Wednesday, September 25th - How to Build a Speech Analytics Program [A Workshop] - CallMiner

Complimentary Best Practices Panel Webcast: Thursday, October 3rd - Best Practices Panel– Seamless Customer Experience - Combining AI, VA with Live Agents - NICE inContact and Verint

Complimentary Webcast:  Wednesday, October 16th - Attended Robots Improve Productivity and Agent Engagement - NICE and DMG Consulting, LLC

Complimentary Webcast: Thursday, October 17th - Workforce Planning in a Digital World - Genesys

Complimentary Webcast: Thursday, October 24th - When Customers Call, Will Your IVR Be Ready?
– Presented By: Plum Voice

Complimentary Live Demonstrations Webcast - Tuesday, October 29th – Customer Delight - Live Demonstrations of Breakthrough Innovations  - Presented By: CRMXchange

Complimentary Webcast: Tuesday, November 19th – Predictive Behavioral Routing Demonstration - How Does it Work? What Can it Do? - Presented By: NICE Nexidia

2019 Call Center Book of Lists

2019 Call Center Buyer’s Guide - Leading Providers of Call Center Products and Services – A Call Center Times’ Guide

2019 Call Center Vendor Directory – Leading Providers of Call Center Products and Services – A Call Center Times’ Guide

 

 

 
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