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Call Center Times - June Newsletter

June 1, 2019

June Newsletter from Call Center Times

This issue features the following:

Challenge Solved! - An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

Business Text Messaging Service Supports Challenges In Recruiting
By Dean Garfinkel, TextBetter

Job Opening: Corporate Automotive Service BDC Director - Arlington Heights, IL

Psychology Of The Perfect Outbound Telemarketing Script
By Amanda Sparks, Professional Marketer and Blogger

Nearshore Spotlight: Columbia
Submitted by Outsource Consultants

Rants & Raves! Randomly Timed Musings - Gemini ... The Twins 
By Kathleen M. Peterson, Chief Vision Officer, PowerHouse Consulting, Inc.

Business Texting Service For Law Firms
By Dean Garfinkel, TextBetter

If We Fail To Learn, We Fail To Grow
By John Tschohl, President and Founder, Service Quality Institute

Technology Spotlight: Knowledge Base
Submitted by Cloud Call Center Search

An AI Reality Check For Winning On The CX Battleground
By Ken Arakelian, Director of Technology Advancement Group Engagements, Nuance Communications

How To Get The Most Out Of Your Post-Call IVR Survey
By Michael Wise, Intelligent Contacts

Four Things Gen Zers Need At Work
By Bill Bennett, CEO, InsideOut Development

Pegasystems Study Results: Businesses Failing To Face Ugly Truth Of Their Customer Service Shortcomings

Study: Best Cities For Customer Service Representatives
By Adrian Mak, AdvisorSmith

CSPN’s 22nd Annual Customer & Employee Experience Conference - May 28 – May 30, 2019 - Toronto, Canada

Complimentary Webcast - Tuesday, June 4th - AI and RPA - Transforming Customer Service - Tech Tank - Jacada and NICE

HRMC Complimentary Webinar Series:  Wednesday, June 12th – Automate Before You Outsource:  Extend Your Legacy ATS To Handle Today’s Labor Challenges

KM2 Solutions Accepted Into Global Impact Sourcing Coalition

Intelligent Contacts Named A Top 10 Contact Center Solution Provider For 2019

Semafone Provides Unmatched Call And Contact Center Payment Security With PA-DSS Certification

Noetica Granted U.S. Patent For Live Person Detection In An Automated Calling System

2019 Call Center Book of Lists

2019 Call Center Buyer’s Guide - Leading Providers of Call Center Products and Services – A Call Center Times’ Guide




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