Complimentary Webcast: Tuesday, September 24th - Employee Engagement - The Hidden Secret to Customer Engagement - RingCentral
A recent Aberdeen study revealed that successful customer interactions have more influence on customer satisfaction than any other factor—including product features and pricing. So how do you build better customer interactions?
Experts now believe employee engagement may hold the key to CX success. In particular, when companies give employees tools to improve communication and collaboration, they become more invested in the organization, which can double customer satisfaction rates when compared to others in their industry. Join this webcast to learn how employee engagement influences CX programs. http://bit.ly/2MtH2Th