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Complimentary Webcast: Wednesday, August 30th - Improving Capacity Planning: Why Models Are Important! - Genesys

August 23, 2017

8/30 Improving Capacity Planning: Why Models are Important! - Genesys

Join us as we discuss the next step after forecasting—the equally important step of using capacity plans as a 'what-if' engine. Simulation modeling describes what happens to service and costs as contact center’s operation changes.  Optimization modeling tells how to best respond to a new scenario—using the capacity planning guides of hiring, overtime, training, and controllable shrinkage. Using these two technologies together answer questions on how to best manage our contact centers.  http://www.crmxchange.com/webcast/web2/genesysaugust2017.asp

 
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