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Call Center Times' February Newsletter

February 18, 2019

February Newsletter from Call Center Times

This issue features the following:

Ten Tips To Improve Agent Performance
Submitted by Rachael Royds, Director, Inbound Marketing, CallMiner Eureka

White Paper: Quality Of Hire Begins With Quality Of Hiring
Submitted by HRMC

Challenge Solved! An Advice Column For Contact Center Managers
Submitted by Ulysses Learning

B2B Telemarketing Lead Gen Scripts In Technical Industries
By A.J. Windle, Director Operations, Quality Contact Solutions

Rants and Raves! Randomly Timed Musings - Reducing Resistance To Change... How To Foster Buy-in
By Hannah Karamanoogian, MA, ATR, LCMHC, Consultant, PowerHouse Consulting, Inc.

Absent-Minded: FMLA Management
By Martha Heltsley, PhD, Director of HR and Administration, Pipkins, Inc.

How To Partner With A Contact Solutions Provider
By Megan Hottman, Brand Evangelist, Quality Contact Solutions

Capitalizing On The Four Basic Workplace Personalities You Will Find On Your Call-Center Floor
By Chad Mottice, myntindustries.com

Seven Tips To Build An SLA For Your Call Center Service Provider
By Sanjay Kumar, VP Sales, 31West Global Services

Six Best Practices For Business Text Messaging
By Dean Garfinkel, TextBetter

Data Science Delivers Powerful Analytics To Master Call Center Efficiency
By Nichelle Dekeyzer, VP Sales, Clearlink

Special Report: 2019 Contact Center Predictions

Complimentary Roundtable Webcast: Thursday, February 7th - Roundtable - Preparing For The Future Of Workforce Management

Complimentary Webcast: Wednesday, February 13th - Smart Agent Assistant - Intelligent Automation With A Human Touch From Within The Agent's Desktop - Jacada

HRMC Complimentary Webinar Series: Taking The Robot Out Of The Human - Wednesday, February 13, 2019 2:00 PM – 2:45 PM EDT

Complimentary Webcast: Thursday, February 21st - Best Intentions - Removing Barriers To A Successful Digital Strategy – VHT

Complimentary Webcast: Tuesday, February 26th - Swipe Left, Swipe Right - How To Match The Customer With The Perfect Agent – NICE

Complimentary Webcast: Thursday, February 28th - Consumer Experience Research: 2019 Trends You Need To Know - Aspect

Complimentary Webcast: Thursday, March 7th - Best Practices In Analytics And Business Intelligence - NICE, CallMiner

Omnichannel Messaging Specialist Smooch Launches 2nd Annual 'State of Messaging' 2019 Report On Conversational Business

Working Solutions Makes FlexJobs' 2019 Top 100 Companies, Ranking #5 in 2019

Avaya and Verint Extend Workforce Engagement Management for Cloud

2019 Call Center Book of Lists
http://www.callcentertimes.com/BookofLists/tabid/64/Default.aspx

2019 Call Center Buyer’s Guide
http://www.callcentertimes.com/BuyersGuide/tabid/65/Default.aspx

2019 Call Center Vendor Directory
http://www.callcentertimes.com/VendorDirectory/tabid/69/Default.aspx

 

 
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