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Customer Success Story: Televergence (TSI) Completes A 100% TDM To VoIP Enabled Conversion For A Telephone Answering Service Within 72 Hours Of Customer's Request And At A Monthly Savings Of $2,500.00
Submitted by Televergence (TSI)

July 19, 2018

 TELEVERGENCE (TSI) COMPLETES A 100% TDM TO VoIP ENABLED CONVERSION FOR A TELEPHONE ANSWERING SERVICE WITHIN 72 HOURS OF CUSTOMER’S REQUEST & AT A MONTHLY SAVINGS OF $2,500.00

Background
This telephone answering service customer utilized a 100% TDM network, possessed no technical expertise in VoIP enabled connectivity, and requested Televergance’s assistance with the TDM to VoIP enabled conversion of their services. With a VoIP enabled connectivity expertise of more than 15 years, Televergence worked very closely with their IT and network operations teams to identify their internet capability and limitations; provided and configured the equipment required to support the conversion; and provided training.

 
Challenges
This customer required VoIP enabled connectivity training and very close monitoring of their system during the conversion of the traffic. Our technical and support teams continued to “handhold” the customer for many weeks following the conversion, until the customer felt comfortable managing their own network and system.
 
Solutions
Within 24 hours of receiving the customer’s request for assistance with the conversion, Televergence had configured and shipped the equipment. Within 48 hours, VoIP enabled test calls were successfully being placed by the customer on Televergence’s network. Within 72 hours, the customer was sending all live production traffic to Televergence via VoIP enabled connectivity.
While maintaining quality, and in addition to providing more available port capacity, this conversion resulted in a substantial monthly cost savings that exceeded $2500.
 
About Televergence (TSI)
Televergence is an internet telephony service provider who has been connecting calls for 30+ years over networks that provided 100% uptime during the past 36 months. Success is attributed to quality and competitively priced products. Core competencies include high calls per second/call completion rate outbound long distance and inbound toll free with U.S. and Canadian routes, managing an average of 9% of all active tollfree numbers in the U.S.
 
Televergence’s unique value proposition is customer service as a competitive advantage, driven by a highly skilled and committed team, who possess an average length of 19+ years of industry experience, and provide a uniquely personalized and extraordinary level of sales and customer support.  An industry reputation for transparency and integrity with both agent partners and end user customers is validated by an average length of customer of 15+ years, all of whom have access to the senior management team. The company is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise), for those businesses who must meet supplier diversification criteria.
 
Founded and managed by the CEO, Deb Ward is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), which is the industry’s leading competitive telecommunications trade organization. Televergence has maintained consistent management and ownership as a privately held, debt free enterprise.
 
The company's CTO, David Deutsch, has extensive technical expertise in the call center telecom space. David manages the fully staffed, U.S.-based 24 x 7 x 365 Network Operations Center (NOC), whose team members are familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, Noble Systems, Survox, Voxco and Asterisk. An on-premise TDM to VoIP enabled conversion and loan equipment program for legacy platforms and a no cost or commitment, 10,000 minute trial are available to prospective customers who otherwise qualify.
 
Leadership, membership, advisory and board roles are maintained within numerous Professional Trade Organizations, including the American Marketing Association, the Better Business Bureau, Federal Internet Service Providers Association (FISPA), INCOMPAS (formerly known as Comptel), Insights Association (formerly the Marketing Research Association), Nashville Chamber of Commerce, National Association of Women Business Owners (NAWBO), Professional Association for Customer Engagement (PACE), Receivables Management Association (formerly the DBA), Telecom Associates, WBENC, and The Alliance of Channel Women (formerly Women In The Channel WIC). 
 
Ira Globerson, Vice President of Sales + Channel Chief
igloberson@televergence.net - (213) 943-2023
 
                                                                  www.tsicorp.net
                                                                  
 
 
 
 
 
 

 
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