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Complimentary Two Part Webcast Series: Part 2: Tuesday, October 9th - Two Part Series: The CX Maturity Model - VHT
Part 2: Tuesday, October 9th

October 10, 2018

 Two Part Series: The CX Maturity Model  - VHT

The challenge:  How do you keep up with how consumers think, feel, and act towards your brands?
The most dangerous thing a company can do.....assume they know how their customers think, and that their motivations and preferences will remain the same as technology and channels change. In this two part series we discuss how businesses can adapt to the needs of their customers in an environment that is constantly being transformed by continuous waves of new technologies.
 
Part 1: The Customer Experience Maturity Model
September 25, 1:00 pm Eastern
 
During part one of this series, we will walk through a Customer Experience Maturity Model focused on voice and digital elements. 
Join this workshop to gain a greater understanding of where your organization currently stands, where you should be going, and the next steps to fully integrate into the digital era.  https://www.crmxchange.com/webcast/cxmaturitymodel.vhtsept2018.asp
 
Part 2: Bringing it all Together: The Powerful CX Experience 
October 9, 1:00 pm Eastern

In this session we will have a brief recap the voice and digital phases of the CX Maturity Model. We will continue by discussing: 1. How to bring together the entire CX Maturity Mode 2. Where to go from here - a step-by-step approach to the Maturity Model 3. What a powerful and relevant customer experience looks like regardless of channel.
https://www.crmxchange.com/webcast/bringingtogether/vhtoct2018.asp
 

 
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