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Complimentary Webcast: Wednesday, March 27th - Why Every Contact Center Needs Performance Management - Aspect

March 18, 2019

3/27 - Why Every Contact Center Needs Performance Management - Aspect
Contact center executives are fully aware that you can’t deliver a good customer experience over the long term without first ensuring that agents are engaged in their work and that their personal goals are aligned with the strategic goals of the enterprise as a whole.  Performance Management is often overlooked, but it should be a standard fixture in every contact center WFO system.  Join Aspect in a hands-on review of how Performance Management can make a huge difference in both customer engagement and contact center efficiency.

https://www.crmxchange.com/techshow/performmgmt/aspectmar2019.asp 

 
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