UPCOMING Webcasts: Event Information: Caller Bill of Rights 201 - Learn 10 ADVANCED tips on designing integrated customer experience solutions with your callers in mind
September 10, 2010
September 02, 2010
All Webcasts Start at 1:00 Eastern
9/10 - Caller Bill of Rights 201 - Learn 10 ADVANCED tips on designing integrated customer experience solutions with your callers in mind - Angel.com – This webcast is a deep dive into great IVR and VUI design. You will learn how to reduce caller frustrations and design intuitive, user-friendly IVR systems that put the caller first. Delight callers with world-class customer service and leverage. You will hear In-depth insights on how to create a world-class customer focused voice solution, advanced drill-down into the Caller Bill of Rights concepts and best practice examples that Angel has used with its Fortune 500 clients
https://crmxchange.webex.com/crmxchange/onstage/g.php?d=716362914&t=a&sourceid=cc
9/16 Leveraging Speech Analytics Inside – And Outside -- Contact Center Operations- Nexidia -By using speech analytics to unlock the business intelligence from these customer interactions, companies can make improvements in their organization. Speech analytics has far-reaching benefits to other areas of the company, such as sales and marketing departments. All of which improve customer satisfaction, save costs and drive revenue. Hear how Vonage experienced improvements in several areas including agent training, quality monitoring, sales effectiveness and new product promotions.
https://crmxchange.webex.com/crmxchange/onstage/g.php?d=714179491&t=a&sourceid=cc
9/21 - The Quality Revolution Being Led by Performance Analytics - Enkata -Join us for this thought-provoking look at the quality monitoring process. We'll describe a new quality assessment model being adopted by major service operations. Learn how new analytics tools enhance and automate current quality monitoring and survey practices. https://crmxchange.webex.com/crmxchange/onstage/g.php?d=712552043&t=a&sourceID=cc
9/23 Before the Buzz—Using Multi-Channel Customer Interactions to Get Ahead - Join this session to discover the power of Customer Interaction Analytics—solutions that include speech, data and text analytics, along with customer survey feedback—and how arming your business with an “early internal warning system” can advance your organization from a reactive to proactive, customer-centric approach to sales, service, and deeper customer relationships. https://crmxchange.webex.com/crmxchange/onstage/g.php?d=312185649&t=a&sourceID=cc
9/27 -3-D Customer Service – The Outbound Dimension – Voxify – Leading customer service companies are proactively calling customers, offering personalized interactions and service, all with speech applications, before the customers even think to call. Learn the pillars of next-generation proactive communications - speech applications have business intelligence and rules to tailor the call, the interaction, and the specific service. The keys to success are personalization, interactivity, and transactional capabilities. Hear the key drivers for investment in next generation proactive communications. https://crmxchange.webex.com/crmxchange/onstage/g.php?d=715871278&t=a&sourceID=cc
9/30 - Three Reasons Why you Need the Voice of the Customer - Confirmit - If your business goals are to reduce churn, acquire new customers, or grow the business of your existing customers, this webcast will show you how industry leaders achieved these goals through a feedback management program. Find out how to combine feedback with other customer data to understand how you can track, manage and improve customer experiences across multiple channels.
https://crmxchange.webex.com/crmxchange/onstage/g.php?d=718321960&t=a&sourceID=cc
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