Announcements/Press Releases
March 08, 2010
Pipkins Celebrates Twenty Seven Years of Excellence
Workforce Management Solutions Company Reports Increased
Customer Base and Significant Software Upgrade for 2010
ST. LOUIS, MO — Pipkins, Inc., a leading supplier of workforce management software and services to the call center industry, announced that year end 2009 brought an increase in new name accounts of almost 50% from the previous year. Founded in 1983, Pipkins has been creating and delivering superior workforce management products for call centers for 27 years and maintains its reputation for developing cutting edge solutions with thirteen industry-first applications. “Pipkins has shown consistent growth in the face of an economic downturn, which validates the effectiveness of our software,” states Bob Webb, VP Sales. Pipkins is poised for a software upgrade in the second quarter of 2010 which will revolutionize at-home agent scheduling and provide enormous cost savings for businesses.
For the third year, Pipkins will participate with quality monitoring company, VPI, in the Call Center Optimization Forums. The forums are designed for executives, managers, and IT decision-makers of businesses who need to stay informed about the latest industry trends, best practices, and rapidly evolving contact center optimization technology. Attendees will have an opportunity to learn about industry best practices from multiple experts in the field at one time and see demonstrations of the latest advancements in call center technology. Pipkins will discuss workforce management best practices. Eight forums will be held across the U.S. and Canada between April and November, 2010 and businesses of all sizes are invited to attend. The first forum will be held in Phoenix, Arizona on April 8. For more information, visit www.pipkins.com and click on the Call Center Optimization Forum registration tab on the home page. Register by March 31 and reserve your seat for only $99, an $80 savings off the $179 registration fee.
About Pipkins Inc.
Pipkins Inc., founded in 1983, is the leading supplier of workforce management software and services to the call center industry. Vantage Point, Pipkins’ premier product, is the most accurate forecasting and scheduling tool on the market and enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Pipkins’ systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. The company is headquartered in St. Louis, Missouri. For more information, visit www.pipkins.com.
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InVision Software and HigherGround Form Strategic Alliance
Lisle, IL (USA) / Ratingen (Germany) — HigherGround, Inc., a software developer of call recording, data integration, and business intelligence tools, and InVision Software, Inc., a leading international provider of solutions for enterprise-wide workforce management, announced that the two companies have just formed a strategic partnership.
InVision Enterprise WFM is a web-based software solution that supports the whole process of demand-oriented workforce management in contact centers – from forecasting to scheduling, optimization, and time management. HigherGround’s Fusion Series 7™ suite of call recording and quality assurance solutions improves agent performance, enhances the customer experience, and assists contact centers with their compliance and risk management activities.
“Teaming with InVision continues our corporate strategy of providing our customers with superior quality and best-in-class innovations,” said Jim Ballard, Vice-President of Sales for HigherGround, Inc. “The Enterprise WFM solution developed by InVision is the most robust and feature-rich workforce management solution that I have seen in our industry.”
The two organizations have previously worked together on implementations with several mutual clients. This technology partnership expands upon the existing referral agreement between the two organizations and will provide a seamless integration between their call recording and workforce management software applications.
“Forming a strategic alliance between two stable, well-respected companies will benefit our customers by providing them with a combined offering of impressive performance optimization solutions that are reliable and easy-to-use,” stated Peter Bollenbeck, CEO of InVision Software.
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