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Complimentary Roundtable Webcast: Thursday, April 9th - Roundtable-Best Practices IVR and Self-Service Best Practices
April 10, 2015
4/9 Roundtable-Best Practices IVR and Self-Service Best Practices
As contact centers are tasked with both reducing costs and improving customer service, organizations are seeking self-service solutions that can provide sound business benefits and improve the customer experience. This roundtable will show how interactions can be automated in a way that makes it easy for customers to navigate the service, complete transactions and access information across multiple channels. https://crmxchange.webex.com/crmxchange/onstage/g.php?d=715303570&t=a&sourceid=cc About CRMXchange CRMXchange is the premiere destination for information on customer relationship management solutions, including customer interaction best practices, CRM programs, training, and other valuable industry resources.
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