April 9 Multi-Sponsor Roundtable - Best Practices in IVR and Self-Service-Presentations by Creative Virtual, IntelliResponse, NICE, and IQ Services
Today's customers are more connected than ever before and no longer want to be forced to self-serve through outdated FAQ lists, poor site search results or unresponsive IVR systems. By offering omni-channel help tools, organizations can meet the growing demand for quick, easy self-service options while providing a consistent, accurate and personalized customer experience across contact channels. Join this roundtable for best practice ideas.
http://www.crmxchange.com/roundtable/IVR/april2015.asp