5/1 - No More Stilted Robotic Conversations: 5 Steps to Smooth Dialogue - Presented By: West
If you’re like most, you have had a ‘conversation’ with a robotic IVR that feels disjointed….maybe even awkward. This is particularly true with the rise of chatbots and other A.I. technologies.
The question is: How do you make customers feel comfortable and at ease when dealing with an automated system? Personas are an easy way to overcome that obstacle, allowing your customers to stop thinking of the interface and really engage. During this webcast we will look at 5 actionable steps to start utilizing personas as part of your overall customer experience strategy.
We will look at:
-- what personas are and why they matter
-- a process for developing personas
-- a case study detailing how to implement personas, including examples of real dialogs