4/11 - Learn to Effectively Apply Gamification in the Contact Center -GamEffective
Can gamification really move the needle on motivation and learning in the contact center? If so, what goals should we set and what results should we expect? Modern gamification uses digital motivation and engagement automation to drive both learning and employee motivation. Applying it won’t necessarily make agents more competitive, but it will make them more engaged.
In this webcast we discuss:
- What is gamification and how it is most effectively applied in the contact center
- How it can be used to drive learning outcomes and what their applications are at work
- The benefits of deep gamification mechanics such as engagement automation and "betting on yourself"