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Call Center Buyer's Guide Brochure - 2018 - May Edition
Call Center Buyer's Guide Brochure - 2018 - May Edition - Leading Providers of Call Center (...more)

Complimentary Webcast: Tuesday, May 1st - No More Stilted Robotic Conversations: 5 Steps To Smooth Dialogue
5/1 - No More Stilted Robotic Conversations: 5 Steps to Smooth Dialogue - Presented By: West If (...more)

Do You Need A 24x7 Contact Center Vendor?
Do You Need a 24×7 Contact Center Vendor? By Patricia Qvern, Operations Manager, Quality Contact (...more)

Challenge Solved! An Advice Column Only For Contact Center Managers
 Challenge Solved!             An Advice Column Only for (...more)

Third Party Call Center Selection - Inbound Focus
Third Party Call Center Selection – Inbound Focus By Melissa Werth, Customer Service Supervisor, (...more)

Customer Success Story: Televergence Solutions Saves Insights Association and Market Research Call Center Co-Member 55% On Long Distance And Toll Free and Improves Call Quality
TELEVERGENCE SOLUTIONS SAVES INSIGHTS ASSOCIATION & MARKET RESEARCH CALL CENTER CO-MEMBER 55% (...more)

Parlance Launches Call Management ROI Calculator
Parlance Launches Call Management ROI Calculator   New tool demonstrates the specific types (...more)

Complimentary Webcast: Wednesday, April 11th - Learn To Effectively Apply Gamification In The Contact Center - GamEffective
4/11 - Learn to Effectively Apply Gamification in the Contact Center -GamEffective Can (...more)

Complimentary Tech Tank Webcast: Thursday, April 12th - Customer Delight - Live Demonstrations Of Breakthrough Innovations
4/12 - Tech Tank - Customer Delight - Live Demonstrations of Breakthrough Innovations - Presented (...more)

Rants and Raves! Randomly Timed Musings - What Do We Want Them To Feel?
RANTS & RAVES! Randomly Timed Musings   What Do We Want Them to Feel? By (...more)

 
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